KATHLEEN MERCADO

***** ******** **. ********, ** 55379

954-***-**** k.mercado @aol.com

Professional Objective Managing Optician

Experience Highlights

Licensed Dispensing Optician - State of Florida #DO2711, 1986 (ABO) (NCLE) Fluent in Spanish - Oral and Written

Customer Service – Patient Education

Sales and Management

Insurance Billing

Education/Training

North Central University– Minneapolis, MN, Interdisciplinary Studies Southeastern College – Lakeland, FL, Liberal Arts

Apprentice Optician – State of Florida, 3 year program Employment

OPTICIAN CHANHASSEN VISION CLINIC, Chanhassen, MN 2011 to 2018 Sales and dispensing of eyewear in a private multi-site optometry practice. Additional responsibilities include testing, contact lens training, patient education, quality control, merchandising, customer service, scheduling, insurance processing.

LICENSED OPTICIAN THE EYE CENTER, Pembroke Pines, FL 2007 to 2011 Sales and dispensing eyewear in a private optometry/ophthalmology practice specializing in advanced technology. Additional responsibilities include office organization, merchandising, returns and credits. GENERAL MANAGER VISIONWORKS, Orlando, FL 2006 to 2007 Manager of a large superstore with full on-sight lab. Responsible for employee management, including staffing/scheduling, corporate relations, inventory, sales/dispensing of eyeglasses, quality control, adjustments, and bookkeeping.

LICENSED OPTICIAN PEARLE VISION, Orlando, FL 2004 to 2006 Licensed optician in a retail establishment.

ADMINSTRATIVE ASSISTANT NORTH CENTRAL UNIVERSITY 2001 to 2003 Administrative operation of the Fine Arts Department consisting of a team of 30 faculty members. Responsible for general operation of the department, customer service for students and faculty, scheduling, clerical duties, data entry, budget, creating reports, department liaison to academic affairs and university relations.

PROFESSIONAL OPTICIAN VALLEY VIEW VISION 2000 to 2001 Operation of optical department in a private optometric practice. OPTICAL MANAGER LAKELAND EYE CLINIC 1997 to 2000

Manager of the optical department in a prominent ophthalmology practice with four doctors. Responsible for a dramatic increase in profitability in two years. OPTICAL MANAGER SEARSOPTICAL 1991 to 1997

MANAGING OPTICIAN HUBELL EYE CLINIC 1986 to 1991