Manager Medical
Resume:
Cassie Fitte
************@***.***
American Association of Physician Liaisons
ASPS Member 139088
CPR and AED Certified
Healthcare Executives Network
Hospital and Healthcare Administration Society
Medication Safety Officers Society (MSOS)
MGMA Member 590508
NAMI
Six Sigma Member
Overall Skills and Responsibilities:
Responsible for budgeting, financial planning, developing, organizing, implementing and directing the day-to-day functions of the clinics and its programs and activities.
Implementation of written policies and procedures that govern the operations of the clinics.
Conduct performance evaluations for staff positions.
Interpret the practice’s policies and procedures to employees, patients, family members, government agencies, etc., as necessary.
Review the practice’s policies and procedures periodically, at least annually, and makes recommendations to assure continued compliance with current regulations.
Consult with market manager, practice supervisors and staff concerning practice operations, problem solving and service improvement.
Make written and oral reports and recommendations to leadership concerning the operations of the clinics.
Maintain an adequate liaison with patients.
Ensure that public information describing the services provided is accurate and fully descriptive.
Review and develop a plan of correction for deficiencies noted during survey inspections and provides a written copy of such plan to leadership.
Make routine inspections of the practices to assure that established policies and procedures are being implemented and followed.
Maintain a good public relations program that serves the best interest of the practice and the community alike.
Maintain an excellent working relationship with the medical profession, providers, and other health related facilities and organizations.
Assist in setting the tone and atmosphere of the practice and creating a Healthy Work Environment.
Assume the administrative authority, responsibility and accountability of directing the activities and programs of the market/division.
Responsible for development and maintenance of practice budget.
Recruit, interview, select, and hire physicians, practice personnel, supervisors and staff members.
Reviews and checks competence of work force and makes necessary adjustments/corrections as
instructed by leadership.
Assures that an adequate number of appropriately trained professionals and personnel are on duty at all times to meet the needs of the patients.
Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”.
Education
Midland Valley High School
St. Augustine
York Technical College
Harvard Business Publishing
05/2018-Present Operations Coordinator; Senior Helpers of Hilton Head
Coordinate and manage business operational activities. Monitor, control and manage business operations to meet expectations and company goals.
06/2017-Present Fine Jewelry Counter Manager; Belk Hilton Head
06/2016-04/2017 Practice Manager; Methodist Health System/Setty Plastic Surgery/Laser Beauty Medical Spa
Manage and oversee operations of medical and cosmetic practices
03/2013-7/2015 Practice Manager II; HCA Physician’s Services
Augusta Health Specialists – Urology
Augusta Health Specialists – Gastroenterology
Augusta Neurology Hospitalists – Inpatient services
Augusta Rehabilitation – Inpatient services
Doctor’s Urgent and Primary Care
Manage and oversee operations of multispecialty medical practices and inpatient hospital service Lines
09/2009-03/2013 Insurance Manager/Medical Asst. /Rad Tech; Brantley Chiropractic
Manage billing, claim review, insurance verification, data entry, EMR, assist physicians, assist patients, and take x-rays.
04/2009-03/2012 Operations Consultant; CRD MedServices, LLC
Develop and implement processes and procedures for clinic operations.
09/2004-03/2009 Executive Director of Operations; PSC MedSupply, LLC
Manage and oversee operations of 65 clinics across four states. (North Carolina, South Carolina, Ohio and Florida), developed and implemented State Director position/program, developed and implemented Training Specialist/program, created Better Management program for Team Leaders, directly managed State Directors and Training Specialist, provide and oversee medication service for DMH in four states (Department of Mental Health), work directly with BOP in four states and potential states (Board of Pharmacy), oversee new state start up, oversee new clinic start up, update and managed Employee Handbook and Training Manual to ensure state and federal compliance
Developed, implemented and maintained quality control process for DMH medication handling, which resulted in bringing back in to budget bad debt for the state of SC
State goal, was to take $360,000.00 debt to $10,000.00 within 6 months. The goal was met and exceeded. In March, two months later, the bad debt total was $0.
This process has been adopted across SC as well as other states
Received state wide recognition for this and many other implementations
COMPUTER SKILLS
Extensive knowledge of all Windows and Microsoft programs, Computer Rx, Rx 30, Meddata, Eclipse Medical software, Chirotouch, Quick Charts, Onyx-RAD, QHA, Viztech, eClinical Works, Epic, NextGen, Meditech, Healthport, Central Logic, Gateway EDI Billing software, etc.
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