Manager Project

Jeffrey M. Patton

Superior Township, MI Cell: *** 585- 4845 **************@*****.*** https://www.linkedin.com/in/jeffrey-patton-4017b413/

Global Operations Manager, General Electric IT Customs

Senior Manager / Operations Manager / Consultant with a history of successful executions/implementations in financial, automotive, telecommunications, IT, academic, customs & consulting industries. Recognized for strategic planning/execution and executive business leadership contributing to the accelerated growth and turnaround of projects and programs for world-class corporations. Proven ability to lead high-performance teams. Recognized as a seasoned, decisive and results oriented leader.

Core Competencies

Developing & Executing Strategic IT Operations Goals

ERP / Logistics

Data Warehouse / MDM

Creation & Administration of IT Policies & Programs

Hyperion / Oracle

Global Training & Support

Contract Negotiations & Partner Management

Fidelity Touchpoint

Leadership/Mentoring & Project Management

Consulting, Transition & Acquisition Strategy

Process Improvement

Budget Development & Management

Notable Career Highlights

Created, audited and restructured operations processes, policies and procedures, created and implemented change & release management controls, created operations policies/best practices

Launched and managed the system access controls as well as launched the Super User Community Initiative for Amber Road software to reduce response times and reduce operational costs

Created, audited and restructured of the current operating processes, policies and procedures to reduce operations cost

Recognized by senior leadership for improving the GE business certification/close process.

Recognized by senior leadership for setting new expectations and improving processes for client issue resolution, delivery and reporting.

Professional Experience

General Electric Corporation, Van Buren Township, MI

Senior Staff Application Operations Engineer GE Global Operations March 2016 – June 2018

Customs IT Operations & Initiatives Leader GE Corporate November 2015 – March 2016

Senior IT Operations Manager / Business Relationship Manager for Amber Road (Trade Automation) and Sandler Travis STTAS (Classification). Accountable to ensure a stable platform for the trade operations platforms for GE IT Corporate Customs Global Operations & singularly responsible for 24/7 IT support for GE IT Customs Global Operations.

Counseled & Partnered with the GE Healthcare logistic team to initiate the ITC transaction volume migration for Life Sciences & Healthcare IT businesses onto the corporate cloud platform & Singularly responsible for 24/7 IT support for GE IT Global Operations.

Operations Manager IRIS GE-Capital HQ Risk November 2014 – November 2015

Senior IT Manager/Business Relationship Manager/Application Owner for the Integrated Information System (IRIS) for collecting, managing, aggregating and utilizing risk data for the GE Capital Corp. (GECC). Responsible for managing the day to day operations for IRIS. Managed 8 offshore Product, Managers & Architects to assure 24/7 coverage (India/Mexico). Leading the monthly, quarterly and yearly financial close process for GE Capital Corporation reporting over $600 billion dollars in financial reporting. Solution planning and estimating of programs and projects, managed risk both offshore and domestic functional teams to ensure that risk applications are fully supported 24/7.

Responsible for monitoring Standard & Poor’s data feed to IRIS for credit risk reporting.

IBM Corporation, Global Business Services (GBS), Southfield, MI

Senior Managing Consultant, Business Analytics & Optimization, Delivery Executive October 2011– March 2014

Senior Managing Consultant, Global Business Services – Business Application Modernization August 2014 – November 2014

Created the strategy and delivered large scale programs and projects leading teams of up to 40. Assisted in RFP creation for clients and negotiated contracts and maintained client interface. Created & presented C - level presentation materials for perspective clients.

Program Manager for the AT&T Alliance Data Warehouse Consolidation with $285 Million budget.

Introduced project reporting standards, created project reporting templates and managed off-shore development teams

Ford Motor Company/ Epitec, Allen Park, MI March 2014 – August 2014

Senior Project Manager / Deployment Manager

Program Manager for the Global Deployment of the Occupational Health & Safety Information Management System

Comerica Bank, Livonia, MI July 2005– October 2011

Vice President, Product Revenue Manager, Treasury Management (March -2011– October -2011)

Lead the alignment of product activities with revenue generation and protection including cross-sales data mining,

monitoring and analyzing product portfolio data and customers’ behaviors (Analysis System & Product Liaison).

Appointed by EVP to:

Develop strategic plan and execute the upgrade of the Fidelity Touchpoint ECA / Financial application, Execute the Disaster Recovery Project for the Fidelity Touchpoint ECA / Financial application, Manage the Comerica Bank acquisition project.

Vice President, Business Principal, Project Services July 2005– March 2011

Recruited by Senior Vice President to plan and lead the Records Management Program including the execution of multiple mission-critical complex projects. Led cross functional projects teams of up to 105+.

Addressed the need for standardization and control of record processes across Comerica to reduce operation costs.

Negotiated with vendors to reduce cost for hardware, software and time and materials for the Corporate Records Management Program including the negation of a $15 Million hardware/software agreement with a major vendor for information management.

Negotiated $300K software contract for the Comerica Bank enterprise-wide physical records tracking initiative.

Interpreted application of SOX, GLBA, HIPPA and the Federal Rules of Civil Procedure ensuring governmental compliance.

Program Manager for the Human Resources Payroll, Time Management, Health & Welfare Program that encompassed 33 Projects with $35 Million budget, Directed Records Management Program (13 Projects) with $13 Million budget.

Project Manager for Enterprise-Wide Internet Explorer Upgrade Project with 400+ Applications and $1.2 million-dollar budget.

Appointed by EVP Human Resources to assume accountability & develop strategic plan for a Retirement Services & Stock Purchase Plan Conversion with a cost of $2.3 Million.

Implemented the Information Protection & Destruction Program enterprise-wide.

oCreated a 5-year return on investment (ROI) model leading to the approval of the Corporate Records Management Program with a cost savings of $9 million dollars.

oPartnered with General Counsel and a respected law firm in the creation of the Discover Reference Guide for Comerica Legal. Implementation of eDiscovery platform.

Wayne State University, Detroit, MI

Associate Director Scholarships & Financial Aid March 2003- January 2005

Executive Manager of the Scholarship and Financial Aid Office, including financial management, budget issues and FERPA enforcement. Supervised other Associate Directors, Assistant Directors, professional staff and contract-represented staff including the AAUP-AFT and the UAW. Created & presented department performance data to senior leaders including the Board of Trustees.

Increased enrollment through the collaboration of the Offices of Admissions, the Bursar, and the Financial Aid office.

Reduced staff operations costs by outsourcing a portion of the financial aid call center activities.

Improved customer service performance & reduced cost through staff assessment, realignment and training including staff morale by establishing relationships through improved communication techniques.

AT&T, Southfield, MI

National / Branch Project Manager, Global Service & Account Manager May 1995– January 2003

Managed complex projects valued from $1.9 million to $114 million in new AT&T revenue. Lead Project Manager for Ford Motor Company. Created & presented C - level presentation materials for perspective clients.

Led and turned around a failed project for the implementation of a call center for Bank One and the installation of over 100 ISDN T1.5s (Effecting 1,500 employees) that covered the states of Michigan, Ohio, Arizona and Texas.

Education & Affiliations

University of Phoenix, Detroit, MI: MBA – Global Management

Wayne State University, Detroit, MI: Bachelors of Interdisciplinary Studies

Stevens Institute of Technology Management, Somerset, NJ: Master’s Certificate, Project Management

Washtenaw Community College, Board of Directors – 2013 – Current

Professional Recognition

GE Capital Above & Beyond Award, GE Corporate Above & Beyond Award, AT&T National Leading Legions Award, Wayne State University: Recipient of the College of Urban Labor & Metropolitan Affairs Alumni Academic Award, AT&T Center of Excellence & Council Project Management Certificate of Recognition, AT&T Local Legends Award, AT&T Michigan Middle Markets Quarterly Award of Excellence, Comerica Bank: Drive for Results, Building Effective Teams, Problem Solving, Integrity & Trust, Business Acumen

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