Training Technical Support

PROSENJIT PAL

Email: ********@*****.*** Phone: (M) +91-890*******, 790-***-****

To be the part of a team of hi-caliber professionals in a progressive, transnational organization, thus sharpening my technical and analytical skills, while at the same time, contributing my best to the overall development of the organization.

Profile SUMMERY

Having Experience in Windows server administration in Active Directory, DNS, DHCP, WDS, Backups, Antivirus, Patches, Disk Space issues, Firewall, Routers & Switches, NOC monitoring, IT Network Design and Infrastructure management. Remote support through TeamViewer, LabTech, Kaseya and managing ConnectWise a ticketing online tool. Onsite technical support involving software and hardware. Inventory management to manage the resources with team. More than four years’ experience in Windows Server / System Administration and seven years’ in Technical / Corporate Training WITH CCNA, MCSA, MCTS certification.

Core Strengths

Administration of Windows Servers Commitment towards work

Cisco Routers & Switches Analytical & Problem-Solving Ability

Firewall & RMM Tools Sincerity and Self-Confidence

Hardworking & Quick Learner Ability to guide and work with others

Technical Proficiency

Server OS: Windows Server 2003/2008/2012

Client OS: Windows XP/7/10

Network Device: Cisco Router & Switch, SonicWall Firewall

Network Protocol: EIGRP, OSPF, NAT, DNS, DHCP, LDAP, SMTP, POP3

Technology: Hyper-V, VPN, Routing, WDS, VLAN, RAID, NOC operation, RMM

Professional Experience

Technospecs Technology Pvt Ltd. Mohali (Sept’16 – May’18) Designation: Sr. Server Administrator

Description: Responsible for providing technical support to local client and oversees client. Planning and conducting training to employees and new joiners. Maintaining Office IT Infrastructure.

Responsibilities:

Provide administrative support for Windows environment.

Managing LANs, WANs, network segments, Internet and Intranet systems, maintain system for Local Client.

Managing remote Severs at client end abroad and Network Operation Centre.

Configure and provide (L1, L2, L3) support for network switches, routers, basic firewalls.

Implementation and management of Windows 2008 R2 / 2012 / 2012 R2 roles and Services; IIS, DNS, AD, Group Policy configuration, File Server management.

Managing Windows 2012 server and Active Directory, DNS, DHCP, Group policies.

Ensure design of system allows all components to work properly together.

Make recommendations for software & firewall upgrades, responsible for supervision of backup and disaster recovery operations.

Monitor networks to ensure security and availability to specific users.

Evaluate and modify system's performance. Identify user needs. Troubleshoot problems reported by users.

Monitor server health and performance. Created daily, weekly and Monthly audit reports etc.

Ensure network connectivity throughout company's LAN/WAN infrastructure as par technical considerations.

Administer servers, desktop computers, printers, routers, switches, firewalls, software deployment, Microsoft Updates and Security patches of operating system. Disk Space issue, Services running & System Maintenance. System Generated Alerts / Logs / Warning / Messages etc.

Trained employees on network operations including Hardware, Networking (CCNA), Server Administration (MCSA) and industrial training to BTECH/MTECH/MCA student.

Conducting technical interview with HR in office recruitment process.

Shiv Prathisthan. Mumbai (Apr’2015 – Jun’2016)

Designation: Sr. Trainer and System Administrator

Description: Responsible for providing technical support to the Office and four Branch Offices including Hardware and software. Managing IT inventory. Corporate training to different Govt. projects.

Responsibilities:

Responsible for installing, upgrading, and troubleshooting PC, Server hardware and software.

Administrating and troubleshooting Windows 2003 server and Windows 2008 Server.

Managing user accounts and giving share & security level permissions, sharing & troubleshooting printers.

Responsible to install, set up, maintain network and configure the peripherals, cabling and equipment’s accordingly as per the requirement. Troubleshooting the network and internet related issues.

Responsible for maintaining the company strategy like designing, implementing and maintenance of enterprise network components.

Responsible for configuring & troubleshooting Microsoft outlook accounts for employee.

Responsible for the installation of software’s like antivirus, MS-office, adobe reader etc.

Assesses malfunctions of computer hardware, software for identifying repair and replacement needs.

Taking Training for Corporate batches and BARTI sponsored batches.

Designing course structure and course curriculum for training program.

Upgrading Trainers as per training program requirements.

Selection of Trainer for training program (Technical part only).

Edulight Learning Services Pvt. Ltd. Mumbai (July’2012 – Mar’2015)

Designation: IT Trainer

Responsibilities:

Taking Training in Hardware & Networking of Sikkim Manipal University and BARTI sponsored batches.

Providing Corporate Training & Designing course structure and course curriculum for training program.

Providing Technical ( Hardware & Software ) support to Office and all branch Offices using Team Viewer.

System Consultant [Vinsys IT Services (I) Pvt. Ltd], Gurgaon (Dec’2012 – Apr’2012)

Designation: Corporate Trainer

Responsibilities:

Responsible for taking Training of Corporate batches on Server Administration and Desktop support maintenance in various locations in India. Responsible for designing courseware for training delivery.

Mostly conduct Corporate Training of IBM Daksh in Kolkata, Gurgaon, Chandigarh, Noida.

ICA InfoTech Pvt. Ltd. Kolkata (Sept’2008 – Oct’2010)

Designation: Technical Head

Responsibilities:

Responsible for installing, upgrading, and troubleshooting PC and Server hardware and software in the organization, sharing, maintaining & troubleshooting network printers.

Provide administrative support for Windows environment and technical support to end users.

Assesses malfunctions of computer hardware, software, for repair and replacement needs.

Responsible for the installation and troubleshooting Microsoft windows operating system issues.

Installation, configuration and maintenance of system network components such as Window OS, servers and Cisco switches and routers.

Responsible for maintaining & troubleshooting the network and internet related issues.

Responsible for configuring & troubleshooting Microsoft outlook accounts for employee.

Responsible for conducting exam for the students (online and offline both). Managing Exam Server.

Batch Schedules, Tracking Batch Progress and performance checkup.

Responsible for upgradation and recruitment of Trainer.

Taking batches of A+, N+, CCNA, MCSE (2003).

Indian Institute of hardware Technology Ltd. Agartala (Nov’2006 – Aug’2008)

Designation: Networking Faculty

Responsibilities:

Taking batches of A+, N+, CCNA, MCSE (2003), RHCT.

Responsible for installing, upgrading, and troubleshooting PC hardware and software.

Spaceage Multiproducts Pvt. Ltd. Kolkata (Jan’2003 – Nov’2005)

Designation: Service Engineer

Responsibilities:

Assembling, Installation, Maintenance and servicing of Offline UPS and Online UPS.

Deals with Customer’s breakdown call, maintenance calls. Troubleshooting a device named Morning Walker.

Zietronix Power Control Pvt. Ltd. Kolkata (Mar’1998 – Nov’2002)

Designation: Service Engineer

Responsibilities:

Assembling, installation, Maintenance and troubleshooting of Online and Offline UPS upto 15 KVA.

Assembling, installation and servicing of Inverter.

Educational Credentials

Diploma Electronics & Telecommunication from W.B.S.C.T.E. in 1997 and BSc-IT from MGU in 2014.

GLOBAL CERTIFICATION

CCNA (CISCO ID # CSCO11005573, Verification Code: 387114726338HTXN)

MCSA, MCTS (MCP ID # 6202816, Transcript ID: 1198467, Access Code: prosenjitpal)

Personal Details

Date of Birth: 9th January 1977

Marital Status: Married

Father’s Name: Paresh Nath Pal

Present Address: Room No 206, SCO 798, Mattaur, Mohali, PIN - 160071

Permanent Address : Vill + P.O – Galsi, Dist. – Burdwan (WB), PIN - 713406

Nationality: Indian

Passport No : N1643050

Languages Known: English, Bengali and Hindi

Location Preference: Kolkata, Chandigarh, Pune, Bangalore, Delhi/NCR

I hereby declare that the information given above is the true to the best of knowledge and belief.

Place:

Date:

(PROSENJIT PAL)

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