Jacqueline Mitchell

Houston Tx *****

408-***-**** Cell

Objective

To continue my career using my Customer Service experience in an environment that will provide me with challenges & the opportunity for growth

Qualifications

Highly detail oriented and self motivated, Ten years in Customer Service Support

Customer Service and Collections Skills

Data entry, excellent ability to work with high stress situations, Excellent verbal and written communication skills, consistently exceeds daily and monthly collections goals

Work History

2015- Present Farm Fresh to You – San Jose, CA

Customer Service – Conducts warm and cold calls to new and past customers.

2012-2014 Safe Home Systems ADT – San Jose, CA

Customer Service - Answered phone calls, assist with calling delinquent accounts.

2010-2012 Johnson & Johnson/Life Scan – Milpitas, CA

Contact Center Market Research Inbound/Outbound - Handled incoming calls resulting from mass mailings or product demonstrations to gather information from the caller about his/her experience or opinions as it relates to the product service. Conducted outbound calls from a master list to survey, interview, or gather feedback/opinions as it relates to the specific call topic. Performed as lead to teach, guide and/or motivate teams through the call process as needed.

2010-2011 Cegg.Com – Santa Clara, CA

Customer Service - Directed incoming and outgoing calls as needed

2007-2009 Key Point Credit Union - Santa Clara, CA

Customer Service/Collections - Negotiated payment arrangements and performed collection calls on car loans, followed up on payment arrangements and loan modifications.

2006- 2007 America One, Inc. - San Jose, CA

Telemarketing Specialist - Cold calling, met daily call expectations, scheduled appointments with business owners and partners, data entry utilizing GoldMine software.

2005-2006 Bad Boys Bail Bonds - San Jose, CA

Collections Representative - Negotiated payment arrangements, managed in-bound and out-bound collection calls, generate collection letters, and follow up on payment arrangements, Track account records for delinquent accounts to ensure the accounts remain current.

2002-2005 BACS - San Jose, CA

Collector - Answered calls, data entry, and customer support

2004-2005 Media Promotions – San Jose, CA

Customer Service – Telemarketing, answered calls, data entry

1999-2001 CBSJ - San Jose, CA

Collector - Answered calls, data entry, and customer support

1998-2000 George S. May International – Telemarketing – San Jose, CA

Telemarketer - Answered multiple phone lines, cold calls, scheduled appointments with CEOs, business owners and partners, operated intercom functions, problem solving.

1997-1998 UCON Document Solutions - San Jose, CA

Document Operations - Copied documents, issued credits/refunds, greeted customers, answered phones and sorted/filed.

References

Available upon request

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