office assistant

Karen Trowbridge

** *. ******* ******

Hamden, CT 06514

***********.**********@*****.***

203-***-****

Education

Stony Brook University, State University of New York, Stony Brook, NY

Bachelor of Arts, Interdisciplinary Social Sciences

Experience

Lipper International, Inc., Wallingford, CT 2017-2018

Charge back Analyst • initiate charge back disputes with vendors

• investigate claimed losses, item substitutions, pricing errors

• conduct detailed research of information pertinent to dispute, starting with purchase order through packing slips, shipment/carrier logistics, receipt/scanning at destination.

• organize and present dispute evidence through email and written communication

• process monthly audits of allowed vendor discounts, dispute if necessary

• detailed record keeping of sales volume of items

The Fresh Market, Guilford, CT 2016-2017

Assistant Produce Manager, Baker

• oversaw bakery clerks

• conducted department inventory, pricing, merchandising

• helped manage and reduce losses due to shrinkage, damage and pilferage

• ensured all products meet company standards for quality and freshness

• followed and enforced department practices regarding rotation, product assortment and availability

Pierangelo, Greenwich, CT 2002-2015

Owner/Operator

• conducted total office administration including accounts payable and receivable, payroll, tax filing

• ordered equipment and supplies

• obtained and monitored all insurances and state and local permits

• monitored and enforced compliance with state and local health and fire regulations regarding food and public safety

• monitored all equipment and scheduled maintenance and repairs when necessary

• established standards for personnel performance and customer service

• scheduled staff hours and assigned duties

• collaborated with chef on menu selections

• oversaw reservation book, greeted customers, seated and offered menus

• planned private parties of eight to fifty people, with multiple courses and wine selections

Doran & Chinitz, Westport, CT

Administrative Assistant

• obtained payoff statements from banks and lenders

• prepared document packages for real estate closings

• searched public records for mortgage data

• answered phones, distributed mail

Programs & Skills

Computer: Microsoft Office, Quickbooks

General skills: critical thinking, process improvement, multi-tasking, proofreading/editing, advanced oral and written communication, strong customer service and organizational skills

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