Server2012R2, CCNA, CCNA Security, Vsphere, Actice Directory, Exchange

Jeffrey T Bowers

**** ********** **. ***** **** FL 813-***-**** ****.********@*****.***

SUMMARY:

Cisco CCNA Routing and Switching Certified CSCO12362940

Cisco CCNA Security CSCO12362940

One years experience setting up, administering and troubleshooting networks (Cisco, Dell,

Linksys, D-link, Netgear, etc)

Experience installing wired and wireless networks with multiple nodes; using routers, switches and hubs

Three years experience administering Office 365 environments

More than six years of experience providing customer service via phone and email

Proficient in PC repair, troubleshooting and software/hardware installation

Experienced in Microsoft Word, Excel, PowerPoint, Outlook, etc

MCP Server 2012

TECHNICAL SUMMARY:

Infrastructure: Cisco, Dell, Linksys, D-link, Netgear, Belkin

Systems/Servers and Tools: Cisco IOS, Cisco CLI, Cisco ASDM, Cisco Meraki MX series, Active Directory, Microsoft Server 2008, 2012, Exchange 2010, VMware Workstation, vSphere 6.5, Hyper – V, SQL Server, iOS and Android Devices

Applications: KACE, Qlaw, Perfect Practice, Vipre Manager, Microsoft Office applications (Office 2000, 2003, 2007, 2010, 365, Salesforce)

EXPERIENCE:

Management Health Solutions 04/2017 – 02/2018

Network Administrator

Manage server 2012 environment

Manage company Office 365

Manage company ASA5500

Service and Repair 150 laptops and deploy them around the country

Environment: Office 365, Salesforce, Cisco ASDM, SQL Server, Server 2012, Active Directory.

Modern Enterprise Solutions 09/2016 - 02/2017

Lead Test Tech / Network Engineer

Test Cisco, Brocade, Juniper, Calix networking equipment

Supervise Two Junior Test Techs

Maintain Network and Troubleshoot any issues that arise.

Environment: Cisco 2600, 2900, 3500, 3600, 4503, Nexus 7k, UBr10000, ASR 9k, IOS, ASA5505. Calix C7.

IT Authorities 07/2015 – 09/2016

Systems Engineer / Field Engineer

Provide Desktop and Server Support

Troubleshoot Network Connectivity issues

Manage Multiple Servers Physical and Virtual

Manage Active Directory

Manage NTFS Permissions

Environment: Server 2003, Server 2008 r2, Server 2012 R2, Sonicwall, Windows 8.1, Windows 7 Pro, Ghost, Office 2010, Office 365, cisco IOS.

Law Offices of Daniel C. Consuegra 01/2013 to 06/2015

Help Desk/Technical Support

Provide technical support to 450+ employees.

Repair, Image and deploy computers.

Work in Active Directory and Exchange Tools 2010 daily.

Identify and resolve issues with VoIP phone system.

Designed and Implemented the Group Policy Objects for the firm.

Configure Cisco Aironet 1240, 6300, 3500, 2960 Switches, and 2600 series Router

Environment: Cisco IOS, Active Directory, Exchange Tools 2010, Windows XP to 7, Microsoft Office 2003 to 2010, Perfect Practice, Qlaw, KACE, Acronis, VoIP phone system, and Symantec Backup, Server 2008 / 2012, Watchguard.

Americare Ambulance 06/2008 to 01/2013

EMT-B

Responded to 911 calls and rendered care to callers.

Transported patients to the appropriate ER based on their care needs.

Reported and documented all procedures performed on patients.

Adhered to all Hippa and DOT regulations

Environment: Emergency Medical Field.

Adecco USA 07/2006 to 09/2007

Temporary Employee

Worked various Temporary assignments for Coke Cola, Bank of America, Countrywide Loans, and Citi Group

Environment: Call Center, Accounts Payable, Home Equity.

Paymentech INC 04/2004 to 08/2006

Technical Support

Inbound technical support for credit card terminal machine

Configured and troubleshot credit card terminals (Hypercom and Verifone)

Troubleshot PC based POS systems

Environment: Hypercom, Verifone, Nurit, Tandem, all Microsoft Office applications. (Office 2000, XP, 2003)

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