Sales Customer Service
Resume:
William H. Haight IV
Madison, WI 53704
********@***.***
Objective
To further my sales career with a first-class, goal-oriented team. Obtain a position which will allow me to use my experience and aptitudes to further the company’s goals in the latest technology.
Experience
Humana
April 2009 – Current
Tile(s): 4/2009-4/2014 Individual Sales Executive (D2C)
4/2014-Current Group Sales & Retention Executive (B2B) – Manage existing business for hundreds of independent agents & brokers.
Responsibilities include:
*Working directly with insurance brokers to meet their current client’s insurance needs
*Presenting health, dental, life, and supplemental insurance products with brokers and motivating them to sell and renew our products.
Accomplishments:
Received MVP award within two months of being trained
Received MVP award 5 times
The first full calendar year of my employment 2010 I reached #1 in the national sales department out of 250+ reps in direct individual sales (all Humana call centers nationwide)
Repeated the #1 status as sales producer in 2011, 2012, 2013, 2014
Presidents Club Qualifier 2012 & 2016
WMTV- NBC 15
January 2008- November 2008
Title: Internet Marketing & Sales Manager
Responsibilities include:
*Manage and motivate sales team
*Manage web advertising and sales Inventory for www.nbc15.com
*New business development (B2B)
*Pre-roll video and display ad development and placement
*Creation of new proposals for sales staff
*Develop new internet marketing concepts and campaigns
Discover Mediaworks Inc.
February 2007- November 2007 (Seasonal Production)
Title: Director of Corporate Video Sales
Responsibilities include:
*Television series sponsorship & advertising sales
(TV series: American Snowmobiler & ATV Illustrated)
*Production and show content solutions
*Web site sponsors and video streaming
*Trade show & exhibitor coordination
*Corporate video sales & development
*Provided numerous marketing solutions using video and multi-media throughout many mediums (Web, DVD, Broadcast, and live remote-site streaming)
Accomplishments:
Overcame obstacles and acquired revenue to launch a new TV series- ATV Illustrated TV
Developed the sales process for our motorsports broadcast series
Grew a customer base ranging from small businesses to one of the world’s largest corporations within one season!
Airdigm Communications (Einstein Wireless)
May 2005-February 2007
Title: Wireless Communications Retail Sales Manager
Responsibilities include:
*Seeing and understanding customer needs - Providing solutions in wireless voice and data
*Up-to-date knowledge of wireless network and portable device technology
*New customer prospecting and marketing techniques
*Sales presentations with follow-up calls
*Customer service: bill explanation, minor repairs
*Retail management
Accomplishments:
Consistently surpassed goals
In less than two years I had proven to be the top performer in the market every single month
Developed new techniques and sales procedures
Found positive solutions from negative situations on a daily basis – Problem solver!
Magna Publications (InBusiness magazine)
May 1995-May 2005
Title: Print Marketing Consultant, March 2003- May 2005, Customer Service Rep. 1995-2003
Responsibilities included:
*Advertising recommendations
*Sales presentations with follow up calls
*Closing sales
*New customer prospecting, including cold calls
*Renewal recommendations for current customers
*Customer service
*Database work- Programs used: Excel, Goldmine, Word, 2010, Access, and others
Accomplishments:
Started The Business Showplace Directory in August 2003 and within a year grew it to 6x its starting value - Pulling new revenue out of the hat!
VERIZON WIRELESS, East Towne Mall, Madison, WI
November 2000 – June 2002
Title: Wireless Phone Account Executive (Assistant Manager)
Responsibilities included:
*Rate plan consulting
*Sales recommendations
*Customer service- Billing, reception issues, legality issues
*Technical support
*Being the one to go the extra mile for the customer
Accomplishments:
Consistently individual sales leader during this period
Accomplished more sales at that location than anyone else ever
Attended numerous sales seminars at company’s corporate headquarters
MAD CITY MAPS (Ad vehicle), Madison WI
November 1999- October 2000
Title: Account manager
*Responsibilities included:
*Cold calling
*Lead gathering
*Advertising recommendations
*Closing the sale and follow up calls
MCLOUD USA PUBLISHING (Yellowpage directory)
August 1998- October 1999
Title: Account manager
Responsibilities included:
*Cold calling
*Probing (fact finding)
*Advertising recommendations
*Follow-up calls & customer service
Young America (Recreational vehicle dealership) Madison, WI
October, 1997- September, 1998.
Title: Salesman
Responsibilities included:
*Boat & watercraft sales
*All-terrain vehicle sales
*Motorcycle & snowmobile sales
Various other employers
*Madison Mazda Mitsubishi – car sales, May 1997- October 1997
Education & personal
1995- 1999 Madison Area Technical College
Course of study: Business Management Associate Program
Minor: Accounting, and selling skills
Other education and recognition:
2007, National Federation for Independent Business (non-profit)- Training and membership recruitment
Fall, 2003: Completed Dale Carnegie sales training.
March, 2005: Awarded a group sales award from Sales & Marketing Executives (SME) Madison for record year for sales with InBusiness Magazine.
Madison East High School graduate 1995
Personal description:
I am a person with a very strong positive mental attitude. I love challenges and the satisfaction of doing a job well.
Personal References:
Jody Glynn Patrick- VP InBusiness Magazine
Clint Woodman- VP of Woodman’s food markets
Nate Tiziani- Financial Advisor with JP Morgan
Sam Lancaster- Marketing Manager at Lancaster Toyota
Scott Coutre- President of It Controls
Nick Topitzes - President PC Nametag
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