Customer Service Representative

Betty Archer

**** ********* ** ******* ** *****

*******@*****.***

My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation

EXPERIENCE

September 2017 to May 2018

Customer Service Representative/Call Center

QVC - Chesapeake, VA

Project an energetic attitude, warm welcome and positive image of QVC over the phone. Communicate

with customers inside and/or outside the company where considerable resourcefulness, tact, and

procedural knowledge are required. Maintain objectivity when conducting outbound telephone surveys

for various QVC departments to existing customers. Input all concerns or suggestions for company follow-up, as well as survey responses. Resubmit any system designated corrections.

September 2016 to February 2017

Warehouse Worker

Target Distribution Center - Suffolk, VA

Verify and pack merchandise from master cartons to store cartons. Pack store cartons with appropriate

quantities. Quickly and accurately scan labels. Move merchandise using proper equipment and

techniques. Use technology to scan labels. Place individual master cartons on packing station table.

Break down store cartons. Place carton onto conveyor line for deliveries. Lift and carry merchandise

weighing up to 30 lbs. throughout a shift. Use excellent communication skills.

November 2015 to October 2016

Billing Specialist

Sutherland Global Services - Chesapeake, VA

Assume the responsibility of receiving and sorting incoming payments with attention to credibility.

Manage the status of accounts and balances and identify inconsistencies. Issue and post bills, receipts

and invoices. Update accounts receivable database with new accounts or missed payments. Ensure

all clients remain informed on their outstanding debts and deadlines. Provide solutions to any relative

problems of clients. Write thorough reports on billing activity with clear and reliable data.

September 2015 to January 2016

Sales Associate

Express - Virginia Beach, VA

Provide positive customer experience by aiding when needed, ensure products are on the floor and

size appropriately, and ensure all customers have a quick and efficient cash wrap experience.

Additional responsibilities consist of stocking, cleaning and folding merchandise, to support strong

store operational execution.

August 2013 to September 2015

Customer Service Representative

Time Warner Cable - Morrisville, NC

Assist customers via telephone while providing excellent service to customers. Provided technical

Support for cable, the internet, and phone service. Scheduled field technicians appointments if needed

for additional assistance. Offered customers new or improved products and services.

October 2010 to June 2013

Lead Quality Assurance Technician

RevSpring - Oaks, PA

October 2010 to June 2013

Assure that entire order has been printed in accordance with customer's specifications. Assure that

production is running correctly to meet the SLAs of clients. Advise Supervisors or Managers of any

major issues in a timely manner. Perform other duties and responsibilities upon request.

September 2007 to June 2010

Assistant Manager

Xtreme Wireless LLC - Salisbury, MD

Assist Store Manager in the daily operation of a wireless retail store. Ensure an extraordinary customer

experience always. Schedule employees, maintain inventory, maintain store appearance and complete

day-to-day paperwork as directed. Execute store initiatives related to sales, service, and customer

experience. Meet and exceed assigned customer experience and reputation, sales and service,

revenue and productivity targets.

Education

1999-2004

High School Diploma

Ralph L. Fike High – Wilson NC

2012 to 2014

Associates in Accounting

University Phoenix - Phoenix, AZ

SKILLS

Data entry/input customer invoice

Customer service returns and exchanges

MS Word/ Excel/ PowerPoint proficient

Inbound calls-customer resolution

Dual screen multi-tasking

Call logging

Excellent phone etiquette

I am a driven and dedicated call center representative with an unwavering commitment to customer service. Proven ability to build productive relationships, resolve complex issues and win customer loyalty, while meeting client and company expectations simultaneously. Experienced in handling high and low volume calls with mandatory quotas and delivering on a consistent basis. Enjoys being a part of a team and motivating others to excel.

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