ROBERT LILES

**** ******** *****

Norman, Oklahoma 73026

Cell: 405-***-**** - Email: ac6cfv@r.postjobfree.com

SUMMARY

Operations Manager with experience in transportation, logistics and warehouse management. Expertise in production performance, safety, process development and implementation, distribution, review and analysis of freight flow patterns, payroll, budget, cost control, personnel, training, supervision and leadership. Excellent analytical, team building and project management skills with proven success in streamlining operations to increase overall organizational performance.

PROFESSIONAL EXPERIENCE

General Operations Manager 2014 - 2017

YRC Worldwide Oklahoma City, Oklahoma

Managed operations to obtain optimum use of equipment, facilities and personnel to meet customer needs; responsible for achieving service growth and productivity goals evidenced by 1300 inbound and 1500 outbound shipments daily.

Operation improved to #1 from #14 nationally under my management.

Recruit, develop and retain qualified personnel to ensure effective operations in support of company’s mission and goals. Responsible for the selection, training, motivation, discipline and termination of exempt and union terminal employees.

Established and maintained good working relationship with labor by resolving problems in a fair and timely manner.

Administered safety program which encouraged a safe work environment and focus on prevention of accidents and injuries. Reduced injuries by 80%, vehicle accidents by 80% and claims by 57%.

Ensured compliance with government and company regulations, policies and procedures. Terminal was recognized for achieving the two highest audit scores nationally; only terminal in the country to achieve 100% on ISO audit; terminal improved from 69% to 89.7% on corporate audit.

Transportation Manager 2012

STERICYCLE Oklahoma City, Oklahoma

Managed transportation logistics for assigned routes including supervision of route managers and transportation members; ensured safety and production performance for all operations.

Maintained Driver Qualification Files (DQF), Vehicle Condition Reports (VCR), Department of Transportation (DOT) Log Files for all drivers and equipment; responsible for accident follow-up and updating driver training for three states.

Orchestrated long haul driver activity for three states to ensure optimal route coverage.

Performed personnel functions including hiring and termination of employees.

Business Manager 1988 – 2010

UNITED PARCEL SERVICES (UPS) Albuquerque, New Mexico and Phoenix, Arizona

Developed and implemented daily, weekly and monthly operation plans to maximize utilization of available personnel and equipment resources to consistently achieve on-time service goals; oversaw processing and distribution of 1.8 million packages per month.

Created safety and quality training programs which significantly reduced costs by $648,000 annually, reduced injuries by 90%, and increased on-time service deliveries to 99.5%.

Recognized at corporate level for excellent leadership skills in directing activities of up to 300 employees consisting of exempt, non-exempt, union and non-union employees; managed payroll of over $1.6 million per year.

Reviewed freight flow patterns and implemented actions necessary to minimize empty or partially-loaded trailers.

Managed the daily dispatch of 100 tractor-trailer deliveries to 50 destinations; successfully maintained a 98% effective on-time departures with zero loads missed.

Achieved satisfactory government audits and compliance with OSHA, TSA and DOT.

District troubleshooter assigned to evaluate and improve underperforming operations.

Coordinated with multiple companies and clients to develop and implement processes for large shipments with minimal advanced notice.

Trained, developed and promoted 125 employees into management positions.

Successfully increased overall operational performance ranking from 47th to 2nd.

Served on numerous projects during tenure with UPS:

Employee Relations Manager

Assigned as district liaison between employees and management, covering 5,000 employees; communicated employee relations issues to management.

Utilized proactive techniques to develop working relationships with employees by holding regular information and training meetings.

UNITED PARCEL SERVICE (projects), continued

User Representative

Assigned to corporate office to develop and implement report for local, regional and corporate locations to track and improve service commitments.

Project leader

Assigned to regional office to coordinate training of international package delivery processes for western US.

EDUCATION & PROFESSIONAL TRAINING

General Studies with emphasis in Ancient History

Oklahoma State University, Stillwater, Oklahoma

Studies in Humanities

University of Oklahoma, Norman, Oklahoma

Tractor-Trailer Training Certification, Inactive

PROFESSIONAL AFFILIATIONS

Freight and Logistics Professionals, Member

Department of Transportation (DOT) Compliance, Member

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