Teofilo Vasco

**** *. ***** ******

Philadelphia, PA 19145

609-***-****

ac6cft@r.postjobfree.com

Profile

Highly dedicated and positive professional with over ten years of verifiable record of success, and experience in the Hospitality Industry. Four years’ experience as an auditor and department manager. Education

Universidade of Sao Paulo, Brazil; Thomas Edison State College, Trenton, NJ Currently enrolled as a Business Administration student. Skills

Multilingual: English, Spanish, and Portuguese

Hotel Sales Specialist certified, Pool Operator certified, Proficient in MS Office Suite of Programs: Fosse, Excel, Word, And Outlook

Experience

Courtyard Marriott Navy Yard, PA June 2016 –

Present

Guest Service Representative

Researched unseen flaws and Improved Guest Satisfaction scores by 15% since arrival.

Works closely with Assistance General Manager to ensure successful the completion of FCA.

Ensures a successful completion of the period end audit report.

Ensures work tasks assigned to fellow associates are completed on time & meet appropriate quality standards

Experience

Courtyard Marriott, PA June 2015 – June 2016

Elite Ambassador

Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.

Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance around guest and employee satisfaction scores.

Recipient of the “achiever of the year” award in the Front Office department. Marriott, Cranbury, NJ Jan 2014 – June 2015

Operations Supervisor

Promoted to Operations Supervisor. Oversees all operations in the absence of the General Manager.

Experienced in the implementation of effective policies, training, and staff development.

Hired as a first-in-command for an IT Tokenization project. Finalized all budgets & economic modeling for project. Point person between operations and asset managers.

Possess highly polished communication and interpersonal skills. Marriott, Cranbury, NJ Jan 2013 – Jan 2014

Front Office Supervisor

Recipient of Award of excellence in recognition of continuous exceptional customer relations.

Responsible for all aspects of logistics, Gatehouse, F&B inventory, and personnel supervision.

Served as Event Specialist. Acted as on-property guest point-of-contact throughout the pre-event, event & post-event process.

Encouraged employees to perform their best; provided input on possible improvements. Marriot, Cranbury, NJ Dec 2009 - Present

Senior Front Office Supervisor / Night Auditor

Promoted to Front Desk Lead Agent

Provided excellent guest service, contributed to improvement of hotel scores.

Complied with Quality Assurance expectation requirements.

Ensured the Month End Packet was complete. Reviewed discrepancies with General Manager.

Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality

Extended Stay America, South Brunswick, NJ Nov 2014 - 2015 Team Leader

Ensured uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

Addressed guests’ service needs in a professional, positive, and timely manner.

Provided assistance to coworkers, ensuring they understand their tasks. Extended Stay America, South Brunswick, NJ Nov 2009 - Present Guest Service Representative

Managed, scheduled, and organized work of the housekeeping department.

Handled guest registration and check-out.

Processed cash, invoices and other forms of payment. La Quinta Inn & Suites, Meadowlands, NJ July 2009 - Nov 2009 Guest Service Representative / Night Auditor

Handled collection efforts of all in-house balances and informed management of potential liabilities

Registered, welcomed and performed check-out of guests with a high level of service

Ensured room allocation and informed guest of hotel services

Issued room keys and instructions to guests

Received and transmitted telephone messages to guests while maintaining their privacy La Quinta Inn & Suites, Charlotte, NC July 2008 - July 2009 Guest Service Representative / Night Auditor

Handled collection efforts of all in-house balances and informed management Of potential liabilities

Balanced all cash, check, credit card and ledger accounts through verification

Performed audits as assigned

Corporate Airport, Elizabeth, NJ Nov 2002 - June 2008 Guest Services Representative

Resolved customer issues fairly & effectively which contributed to high customer satisfaction.

Collaborated with twelve other associates to improve the overall operation of the company.

Improved office productivity by focusing on building supportive employee relationships with demonstrated responsiveness and confidentiality.

Medi-Transport, Trenton, NJ Oct 2001 - Jan 2002

Pat Technician / Shuttle Driver

Worked closely with patients, identifying their needs and challenges

Provided medical assistance to patients as needed

Performed CPR on patients in life threatening distress Atlantic Commercial Bank, Luanda, Angola Jan 1996 - Dec 1998 Bank Teller

Cross-Sold banking services and products to clientele.

Collected and recorded payroll checks, travelers’ checks and cash.

Followed bank policies and procedures.

Applied a high degree of accuracy to process transactions in a timely manner.

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