Human Resource Management

Drew Hess

JACKSONVILLE, NORTH CAROLINA, *****

913-***-**** ******@*****.***

Professional Summary

Human Resource professional with 18 months experience in full life-cycle recruiting, customer relations management, and the adherence to state/federal compliance records maintenance. Dependable and organized team player with the ability to communicate effectively and efficiently to all audiences. Skilled at leading cross-functional teams of employees across all levels of an organization.

EDUCATION

WEBSTER UNIVERSITY, CAMP LEJEUNE, NORTH CAROLINA

MA Human Resource Management and Management & Leadership, Mar 2018

OTTAWA UNIVERSITY, OTTAWA, KANSAS

BA Health and Human Services, Dec 2009

SKILLS

Ability to Consistently Work Effectively Under Stressful Time Sensitive Deadlines

Proficient with MS Office (Word, Excel, PowerPoint), applicant tracking and customer relations management systems and other cloud services such as Jenzabar and Ellucian Software.

Proficient with Canvas LMS and Vydeo Teleconferencing Software and Equipment

Effective Presentation and Communication Skills to Include Written and Oral

Strong Networking and Relationship Building Skills

Strong Team and Individual Work Ethics

Strong Research and Analysis Skills

Intuitive Customer Relations Skills

WORK EXPERIENCE

WEBSTER UNIVERSITY, CAMP LEJEUNE, NORTH CAROLINA

Site Representative, Jan 2017 – Present

Developed full life-cycle recruiting programs and initiatives and customer relations management processes. Lead and execute data collection and analysis while forecasting organizational needs to foster greater organizational success and functionality. Files and records management for students and faculty in compliance with the Family Educational Family Rights and Privacy Act, Department of Veteran Affairs and the NC state approving agency. Analyze the details and qualifications of new prospective student inquiries and record their qualifications for subsequent contact and follow-up using Ellucian. Schedule and execute campus tours and coordinate the University’s participation at local education fairs. Maintain, track, and deliver reports to the campus director of all new student and faculty applications, current and projected student enrollment metrics, and future departmental needs and associated goals. Work closely with Veteran Affairs to understand educational benefits and policies to ensure proper implementation for disabled veterans, active duty military and eligible spouses and dependents are all administered correctly.Heavy correspondence skills to include telephone, email, and in-person interviews.

Achieve measurable customer acquisition goals through the recruitment and enrollment by using excellent customer relations management and applicant tracking systems and software.

Consistently set and delivered target customer acquisition goals, which has surpassed the seven other schools in our designated Eastern Region.

Strategically identify future needs for the University to support six different graduate degree programs, course scheduling, and faculty scheduling, retention and acquisition.

Rectified 75+ student payment and/or benefits grievances by coordinating with Webster University bursar’s office, and the Veteran Affairs education benefits department, which has fostered organizational growth and improved student retention by 20%.

UNITED STATES MARINE CORPS, CAMP LEJEUNE, NORTH CAROLINA

Personnel and Vehicle Team Leader, Nov 2012 – Nov 2016

Analyzed, managed, and lead the training and development for a 6-8 employee team through the use of monthly performance evaluations, routine counseling, and conflict resolution techniques.Worked in collaboration with senior leaders to meet strategic initiatives with cross-functional teams, departments, and foreign militaries.

Managed the maintenance and operations of a $2 million military vehicle and achieved 100% accountability of all equipment and personnel through two deployments spanning 15 months across 13 countries.

Planned, developed, and executed training programs for junior employees on a monthly basis, which fostered the achievement of measurable goals for the entire department.

Effectively educated and mentored teams of 6-8 employees on their various compensation and benefits options, scheduled their leave and work schedules, monitored career progression, and implemented a succession plan.

Awards and Honors

Graduate with honors & Spotlight Graduate, Webster University (2018)

United States Marine Corps Non-Commissioned Officer’s Leadership Course, Honor Graduate (2015)

United States Marine Corps Letter of Commendation (2015)

United States Marine Corps Assault Amphibious School, Honor Graduate (2013)

United States Marine Corps Meritorious Promotion and Commendation (2013)

Army Reserve National High School Scholar/Athlete Award (2004)

Credentials and Affiliations

SHRM-CP

Active Secret Security Clearance

Certified Basic Life Support Provider

Member of Society for Human Resource Management

Member of Delta Mu Delta International Academic Honor Society of Business

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