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CURRICULUM VITAE

Name :Anuj Mishra

Address for communication :Flat 101 Skyline Residency Plot 1 b/4 Sector 34 A kharghar Navi Mumbai 410210

E-mail :ac6cco@r.postjobfree.com

Date of Birth :1st July 1978

Marital status

:Married

Skype id

:anuj.mishra331

Cell no 976-***-****

CAREER OBJECTIVE

To work with a challenging and stimulating environment in the field of Hospitality services with an opportunity for professional expertise in Strategy Planning Profit Centre, F&B Operations Room Sales C&B Sales and operations management Relationship Management and New Set Ups. CAREER PROFILE

A dynamic professional with 16 years of extensive experience in functions as the primary strategic business leader of the property with responsibility for all aspects of the Food and beverage operations/Sales, including guest satisfaction,room sales, revenue generation and delivering results against budget. Ensure the objectives and goals of the Hotel and property owners work together to achieve brand positioning and success.

EDUCATION QUALIFICATION

Bachelor of Hotel Management Mangalore University 1997-2001 PGDBM in Hospitality Management HTMI – Switzerland 2007 -2008 DETAILS OF WORK EXPERIENCE

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Company Designation Period

Keys NESTOR-Marol Unit Sales Head August-16 –Continuing JMJ Group of Hotels

(Planet Hollywood Goa

and Beatle Powai)

Head Sales June 2012 – July-16

Ramada MBP – Navi Mumbai

(Pre Opening )

Business Development

Manager

July-11-May-12

Fortune Select Exotica By ITC-

Welcomgroup Vashi,Navi Mumbai

Banquet/Restaurants

Operations and Sales

Manager

November 09 – July 11

Sodexo-RKHS, Mumbai India

Hospitality Senior Manager November 08 to August

09

MRG Group, Goldfinch

Hotels,Bangalore

Asst. Operation Manager January 08 to October

08

Sahara Star Hotel,Mumbai,India Asst. Restaurant Manager September 07 to January08

Taj President Hotel Mumbai,

India

Catering Assistant (Sr.

Supervisor)

February 06 to

January 07

Park Plaza Royal Palms Hotel,

Mumbai, India

(Pre Opening )

Sr. Captain and then

promoted as Asst.

Restaurant Manager

February 05 to

January 06

Intercontinental Hotel, Mumbai,

India

Food and Beverage

Captain

August 03 to

February 05

Jaypee Palace Hotel, Agra, India

Multi skilled Hospitality

Assistant

July 01 to August

03

CORE COMPETENCIES

• Room sale, Banquet sales and Food and Beverage Operation

• Strategy Planning - Hotel Operations - New Initiatives / Set Ups

• Business Plans - Financial Management

• Customer Relations Management - Training & Development

• Continental Culinary Skills

PROFIT CENTRE MANAGEMENT

• Budgeting

• Business Development - Key Account Management - Sales & Marketing

• Client Servicing

• Banquet Operations

• Food & Beverage Operations

• PR/Liaison - Sales & Marketing - Pre-Opening Operations

• Guest Experiences & Satisfaction

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• Revenue Management

LANUAGES KNOWN

To Read To Write To Speak

English 9 9 9

Hindi 9 9 9

KEY AREAS COVERED

A keen planner & strategist with track record of achieving Revenue, Profit & Business Growth objectives within start-up and highly competitive, rapid change environments. A proactive planner with abilities in devising effective strategies for augmenting business, identifying and penetrating new market segments, promoting products for business excellence. Accredited by the Management for high net worth customer handling, marketing skills and strong operations knowledge over the years, across the illustrious career path. Excellent interpersonal, communication, management skills with demonstrated abilities in driving motivated teams in achieving organizational goals. OPERATIONS MANAGEMENT

• Adept at managing budgets, financial plans and controlling expenditure; promoting and marketing the business.

• Hands on experience in handling customers from various backgrounds and cultures; proficient in maintaining international service standards.

Overseeing the entire sales and FNB Operations; inclusive of formulating & implementing the departments' Standard Operating Procedures.

• Strengths: Experience in handling Pre-opening F&B Operations/Sales of a 5 Star Hotel. Relationship Management, Public Relations, Business Development, Training and Staff Mentoring, Sales & Marketing

• Handling various operations as per the department's Standard Operating Procedures. Coordinating with in-house Departments like Front Office, Food and Beverages (Service), Food and Beverages (Production), Maintenance, Housekeeping, Security departments to ensure smooth functioning.

• Managing all aspects of service management involving ambiance management, in-house banqueting, outdoor catering, party service,etc.

• Coordinating with in-house and potential guests to understand their requirements and customize the product and services accordingly.

• Ensuring customer satisfaction by achieving delivery of service quality norms by interacting with clients, handle guests requests & resolving complaints.

• Delivering high-value services to upscale clients for exalting their satisfaction levels. Assessing feedback, evaluating & providing critical feedback on areas of improvements.

• Building and maintaining healthy business relations with high net worth and corporate clients, ensuring high customer satisfaction matrix by achieving delivery & service quality norms. SALES AND MARKETING

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* Evaluate accurately hotel market mix and revenue forecasts.

* Review and analyze, in a proactive manner, rate & inventory management and strategy effectiveness.

* Lead effective efforts to coordinate strategies for sales and to optimize conversion.

* Developing short, medium and long- term strategies for hotels through the "Commercial Focus" matrix and provide consultative support to other commercial support functions.

* Make recommendations to take full advantage of revenue opportunities.

* Train team members to understand key selling strategies and revenue management, including new tools, Key Performance Indicator (KPIs) tracking.

* Coach and develop the hotel- based Business Development Team, through objectives setting, personal development and succession plans.

* Prepare, analyze and write reports to outline business progress and opportunities.

* Assist with the account diagnostics process and validate conclusions for negotiated business and on- line sales strategies.

* Evaluate market demand by utilizing available reports - - - both internal and external, including market share, market conditions, competitive pricing.

* Generate periodic updates on transient booking patterns.

* Recruiting, manage, train and develop the Business Development team. CAREER ACHIEVEMENTS

Keys Nestor- Marol

Business Hotel having 131 rooms, 88 Covers coffee shop and 2000 sq feet area Indoor and 6000 sq feet area outdoor for banqueting.Key focus is on driving the achievement of unit financial goals through execute Business Plans. We support business for 23 Hotels across India. Successfully Managed revenue growth and inline to financial budget

JMJ Group of Hotels -Powai

Designer Boutique Hotel having 36 rooms and Planet Hollywood Goa of 120 rooms, 70 Covers coffee shop and 7500 sq feet for banqueting .Over all 15.5% growth in total revenue in year 13-14 and 14 % growth in year 14-15,17% revenue growth in year 15-16 Significant Highlights across the tenure with the organization include:

• Key focus was on driving the achievement of goals through executing Business Plans geared towards capitalizing on horizontal / vertical business opportunities Instrumental in ensuring customer satisfaction by achieving delivery of service quality norms.

• Promoting and selling Planet Hollywood in Mumbai Market . Ramada MBP – Navi Mumbai

Steering initiatives towards achievement of organizational goals with strategic responsibilities pertaining to the overall Business management of 100 rooms, 2 f&b outlets and 10,000 sq feet area from banquets. In terms of Sales & Marketing, PR, with a focus on managing the entire business entity as a profit centre.

Significant Highlights across the tenure with the organization include:

• Key focus was on driving the achievement of goals through executing Business Plans geared towards capitalizing on horizontal / vertical business opportunities Instrumental in ensuring customer satisfaction by achieving delivery of service quality norms.

• Worked on market penetration pricing and reached to all prospective client Fortune Select Exotica By ITC- Welcome group Vashi,Navi Mumbai Five star Hotel having 88 rooms, 2 restaurants,1 Bar,Banquet of 10,000 sq feet Having successfully & efficiently handled Banquet Operations and Sales across assignments. Proficient in handling client queries & troubleshooting complaints and issues and optimizing resource utilization for maximum service quality. Excellent relationship building & negotiation skills. Page 5 of 6

Maximizing total banquet revenue by 80% in comparison to last year out of that 50% through social events and remaining 30% through cocktail dinners from corporate companies . Recognized for achieving the record revenue growth of 80% in comparison to the previous year. Successfully implemented strategies to increase the revenue. Sodexo-RKHS, Mumbai India

Lilavati Hospital Bandra having 224 bed,4 food and beverage outlet and Inhouse Laundry. Monitored sales growth and cost control of the site against the budget to ensure that profit goals are met. Maintained and exceeded client satisfaction to build brand loyalty .Prepared sales forecasts along with production planning of all departments to ensure inventory management and proper ordering, receiving of product and supplies for operation. Coordinated with department Heads of the catering,House keeping,Laundry,Food court,Kitchen,Dietician, Engineering &maintenance departments to ensure the smooth operations. Recruited, hired, trained and developed players for all positions that could achieve company strategic Plan and initiative. Liaisoned with local trade unions and managed 320 team members.

MRG Group,Goldfinch Hotels “Boutique Hotel” & Hospitality link (Chain of Restaurants) Bangalore, India.

Managed 2 Boutique Hotels,7 restaurants in Bangalore. Involved in Re branding and opening of the restaurants Daily operational activities and sales of the Restaurant.Developed plan for opening Goldfinch Hotels in 9 cities.

Sahara Star Hotel,Mumbai,India

Five star Hotel having 222 rooms 5 restaurants .Did setup of Inroom dinning and minibar from scratch Generated and analyzed financial & operational reports and suggested corrective measures. Taj President Hotel Mumbai, India

Five star Hotel Managed Banquet operational activities .Assisted the Head Chef and Banquet Manager for conceptualizing theme parties, product launching, and media meetings. Assisted the Banquet Manager in budgeting. Highest scores in CBSTS Received appreciation letter from Asst . Food and Beverage Manager for excellence in work

Park Plaza Royal Palms Hotel, Mumbai, India

Five star Hotel was part of reopening fnb team .Successfully opened and operated Indian restaurant, Thai restaurant, Coffeeshop and banquets

Intercontinental Hotel Marine Drive, India

Boutique Five star Hotel in South Mumbai mannaged 80 covers Multi cuisine Interactive Kitchen restaurant .Received appreciation letter from the General Manager for excellence in work . Jaypee Palace Hotel, Agra, India

One of the finest five star Hotel in Agra. Delivering highest standard of service by anticipating guest need and exceeded guest expectation. Part of Hospitality team during Indo pak summit (2001 ) Part of Team during state banquet Hosted by Hon. Governor for Pakistan president and Indian Prime minister

Business Strategy Development

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Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share.

Business Strategy Execution

Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance. Sales and Marketing

Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; ensures sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; ensures property leaders understand and leverage demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.

Revenue Management

Works with Front office team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports brand positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies. Reference

On Request

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