SQL, Documentation, Troubleshooting

Location:

Posted:

July 22, 2018

Megan T. O’Brien

Oak Lawn, IL 60453 *******@*****.***

PROFESSIONAL EXPERIENCE

Conversant Media September 2015 – Present

Client Integration Engineer Chicago, IL

• Own the technical integration of new and existing customers into the Conversant system.

• Design, develop, implement, and test technical solutions based on the client’s requirements.

• Refine integration processes to reduce on boarding life cycle.

• Troubleshoot client issues with campaigns and overall setup.

• Automate testing technical solutions based on client and business requirements.

• Collaborate with technical and non-technical cross teams throughout global Advertising organization.

• Developed, automated, and maintained ETL jobs for clients delivering daily data feeds.

• Configured and tested new message campaigns for proper functionality prior to being launched in a live environment.

Conversant Media April 2014 – September 2015

Quality Assurance Analyst Chicago, IL

• Owned organizational communication related to delivery of large client ad campaign launches.

• Documented in detail campaign issues on test and live launches as they arose. Addressed issues or escalated to appropriate team.

• Developed and refined new associate training program.

• Managed third-party served campaigns across different ad servers.

• Documented and maintained processes and client information.

• Tested complex ad campaigns across multiple devices and browsers with stringent testing requirements.

FGM Architects Jan 2013 – April 2014

IT Support Specialist Oak Brook, IL

• Provided end-user support via telephone, email, remote-assistance and desk-side.

• Diagnosed, troubleshoot, and resolved a range of software and hardware issues.

• Documented help desk tickets and resolutions.

• Set-up, broke-down, and transported equipment on an as-needed basis.

• Managed user rights in Active Directory.

• Assisted in Windows 7 deployment to include setup, data migration, and software installations. Chicago Tribune May 2011 – Aug 2011

Desktop Support Intern Chicago, IL

• iMac deployments for the Advertising Department.

• Anti-virus audits on the Editorial floor.

• Equipment collection and inventory throughout the building.

• Windows 7 deployments for users throughout different departments.

• Created a flow chart for the Telecommunication's Call Center Program using Microsoft Visio. TECHNICAL SKILLS

Tools: JIRA, Confluence, Pentaho, PostgreSQL, Microsoft Office Suite

Languages: SQL, Javascript, HTML/CSS, C++, Java

EDUCATION

University of St. Francis, Joliet, IL

Bachelor of Science in Computer Sciences