Technical Writer

DAPHNE SOMKIN

*** **** ****** *******, ** *****

Phone: 415-***-****

Email: ****************@*****.***

www.writingwizard.org

SUMMARY

Technical Writer with exceptional technical authoring and documentation skills seeks Technical Writer position

SKILLS AND EXPERTISE

Transform highly complex ideas into clear, concise documentation for end users

Coordinate and lead meetings with subject matter experts (SMEs) and key business partners

Analyze existing and new content for reuse and single source opportunities

Excellent written and verbal communication, listening, organization

Evaluate and streamline business processes

Proven ability to work as a collaborator and team member

General familiarity with Software Architecture, Web Servers, Databases, and REST API's

TOOLS

Microsoft Office suite

Adobe Acrobat Professional DC

FrameMaker 2015

Visio and Lucidchart to create workflow, and architectural diagrams

Sharepoint

Proficiency with Source Control (Cloudforge) used in conjunction with authoring software

EXPERIENCE

Technical Writer – Visa Inc. October, 2017 – Present

Interview Subject Matter Experts (SMEs) (staff engineers and developers) to create and revise financial services documentation including Test Plans, SDK documentation, User Guides, Release Notes.

Technical Writer - San Francisco Superior Court September, 2016 –October 2017

Wrote Standard Operating Procedures to document system-wide software and process updates using MadCap Flare.

Created Training Material and Job Aids for Court Clerks using Madcap Flare and Visio.

Interviewed Subject Matter Experts (SME)s to create Court-wide Standard Operating Procedures and Training Material.

Re-engineered Superior Court workflows and business processes with OPS (Management) and IT departments.

Created Court-wide searchable electronic library to easily access online Standard Operating Procedures.

Technical Writer - Writinghecate Technical Writing January 2013 – August, 2016

Created clear and organized documentation.

Edited and revised Software User Help Guides.

Edited and revised User Manuals.

Wrote and edited SOP's (Standard Operating Procedures).

Conducted extensive research and documentation on a per project basis.

Work with engineering teams directly and indirectly.

Generated process, workflow, and architectural diagrams with Lucidchart, Visio, and Smartdraw

Standardized documentation for clients.

Created presentations for business proposals and technical reviews.

Expert use of Microsoft Office suites and Google Docs to complete tasks.

Lawyer - September 1999 – January, 2011

Probate, trust administration, and estate and tax planning practice.

Created clear and organized documentation.

Principal Editor, Estate Planning Section, Continuing Education for the Bar (CEB): Evaluated, edited, reorganized and rewrote complex trust and estate manuscripts. Incorporated strong writing, editorial and electronic legal research skills, interpersonal, organizational and time management skills.

MEMBERSHIPS

Society of Technical Communication (STC), San Francisco Chapter

Write the Docs, San Francisco Bay Area

EDUCATION AND CERTIFICATIONS

Software Technical Writing, UC Extension, November 2016

Technical Writing Certificate, Ugar Akinci (Fortune 100 Senior Technical Communicator)

J.D., UC Davis, 1999

B.A., High Honors, UCLA, Communication Studies, Mass Communication 1995

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