Manager Customer Service
Resume:
CURRICULUM VITAE
MARIA NATALIA DAS NEVES
Maria Natalia Das Neves
*** **** ******, ********, ************ 2190
Valid Driver’s License YES
Own Car YES
South African Citizen 830**********
Dependents: 1
Status: Single
Willing to relocate: No
Languages: English and Afrikaans fluent
**************@*****.***
Skills & Abilities
Management, Stock take, Data Capturing, Month End, Opening and Closing, Customer Services, Staff Time Sheet, Staff Development, Stock Display/Merchandising and promotions and sales
Experience
Cellini Luggage March 2004 – August 2009
Assistant Manager, Eastgate Branch, Airport International Departures, Sandton City
Opening and Closing of store with Cash ups
Month End
Stock take
Display
Customer Sales
Staff Roster
Capturing incoming Stock
Helping at different stores
Merchandising/Promotional Displays
Reason for Leaving: New Opportunity
Destination Luggage Nelson Mandela Square – Busby October 2009 - 2011
Assistant Manager
Opening and Closing of store with Cash ups
Month End
Stock take
Display
Floor Sales
Customer Sales
Staff Roster
Capturing incoming Stock
Merchandising/Promotional Displays
Reason for Leaving: Pregnant (Forced bed rest)
Swarovski Crystal February 2012 – December 2013
Assistant Manager, Eastgate Branch
Opening and Closing of store with Cash ups
Month End
Stock take
Display
Floor Management
Customer Sales
Staff Roster
Capturing incoming Stock
Merchandising/Promotional Displays
Reason for Leaving: Wanted to Study in Numismatics
Free Soul Styles Numismatics and Collectibles March 2013 – 2017
Manager
Online Sales/ Numismatics - Coin Dealer – South African Coins, Boer War Medallions, South African Tokens and Medallions and Other Commemorative Items
Customer Service
Month End
Stock take
Uploading of Stock
Photography
International Customer Services/Shipping
Shipping and Packaging
Capturing Stock
Stock Purchasing
Advertising on Social Media
Education
Eden College Lyndhurst
2001
Standard 8
Birnam Business College
2002
Business Etiquette
Accounting
Computer Skills
HR
Typing
Advertising
Certification was lost when I moved back to South Africa after living in England
Leadership
I work well with everyone around me. I prefer to avoid any conflict and strive for a harmonious work place in order for the staff and business to thrive. A store is only as good as its staff and customer service training and etiquette as well as stock knowledge is of high importance. I work well under pressure and have no problems working a bit later than usual in order to get the job done. A team player.
References
Terence Kirkel – Cellini - +27-11-247-****
Theresa – Swarovski (Cannot confirm if still available)
Sales track records and customer ratings for Free Soul Styles are available on Bid or Buy.
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