Customer Service Manager

Edris E. O’Garro

**** ***** **** *****, ************, NC 28304

phone: 910-***-****

email: ***********@*****.***.***

PROFESSIONAL HISTORY

World Wide Resources

Customer Service Specialist February 2018-Present

Work independently in an ever changing multi-task environment. Answer inbound customer requests or inquiries concerning service, products and equipment work in multiple systems and utilize multiple screens to find information and solve problems. Troubleshoot and resolve known service issues and address routine customer questions. Examine complex problems to assist customers with appropriate solutions. Answer inquiries by researching, locating, and providing information. Continually maintain working knowledge of all client products and customer’s services. Provides email and/or chat support to B2B customers.

Verizon Wireless

Solution Specialist Small Business January 2013-February 2018

Assist new and existing customers in the selection and purchase of products and services. Effectively communicate product and service information, feature functionality, billing procedures and equipment usage to each customer. Proactively follow up with customers after the sale to guarantee product and customer satisfaction. Make outbound calls for customer follow-up and prospecting opportunities, effectively perform back office duties including inventory accessory stock, shipping and receiving. Provide on the job training for new employees. Process shipments while organizing back stock and merchandising product.

JAVAE Catering Service

Event Coordinator July 2011-Present

Work independently in an ever changing multi-task environment. Manage numerous challenging deadlines projects, comfortable working in a fast paced work environment. Responsible for revenue generation and encouraging repeat business. Work closely with exhibition organizers, stand designers and contractors. Oversee procurement of catering hall, security and rental needs. Maintain an organized calendar of events.

Goodwill Industries

Executive Administrative Assistant March 2009-June 2012

Provide direct support to Directors and Senior VP to include scheduling meetings and conferences, calendar management. Coordinate extensive travel and related expenses. Schedule speakers and implement workshops to address specific topics serving the special educational and vocational needs of clients with disability. Manage payroll operations, billing, client management, and scheduling. Collect assets from departing employees. Develops process for maintaining departmental records and train other administrative personnel on procedures. Maintain records in regards to travel, office expenses, benefits and other operational matters. Ensure optimal performance of day to day administrative operations, which includes providing human resources support, monitor employees attendance and vacation hours. Produce revenue gains for the company by transitioning staff resources away from administrative tasks to billable hours.

Brock Cabinets, Inc.

Accounts Receivables Manager May 2005-June 2008

Direct Sales Representatives in the construction industry for several locations. Created and implemented training manuals in accordance with company policies and procedures. Developed and managed a tracking system to track timeline of related projects which improved work productivity. Account reconciliation, cash receipts, disbursement, billing, invoicing, purchase orders and inventory verification, preparation of daily deposits. Negotiate and enforce collections to recover funds and expedite clearance on delinquent accounts. Review account status as prerequisite to qualifying new accounts, authorizing purchase extending/increasing lines of credit for accounts. Train and evaluate staff in areas of client retention. Implement new procedures to ensure that sales reps and staff are adhering to company policies and procedures.

V&E Construction Corp

Manager August 1997-April 2005

Originate and prepare all correspondence including marketing letters, bid proposals, purchase orders and change orders. Issued bid packages and architectural drawings to subcontractors for the construction, reconstruction and demolition of residential and commercial properties. Manage and track company finance to include accounts payables/receivables, payroll, taxes and investments. Created innovative project status and monitoring system to efficiently track and monitor progress and timelines for 30 plus development projects. Created and implemented company policy and procedure manual.

Education

BA in Business Management

Certification in Computerized Accounting

Computer Skills

Microsoft Office: Word, Excel, PowerPoint, Outlook Calendar

QuickBooks Pro, Quicken Financial, Peachtree Accounting Software

ADP and Paycheck Processing

**References supplied upon request.

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