Administrative Assistant Medical
Resume:
Experience
Dalif Heilig
An industrious and meticulous Administrative Officer with 5 years of
work experience in the insurance industry and basic medical knowledge.
Skills
Leadership Management
CPR/AED Training
Medication Vocational Training
- Paramedic Lvl 1
Proofreading
Basic Videography
Preparing Press Kits
IT Troubleshooting and
Software Configuration
Multilingualism (English, Dutch,
Chinese, Malay)
Client Database Management
(specialisation in insurance-
based computer applications
and digital platforms)
Delegating work roles to
colleagues and scheduling
timeframes for work processes
Contact Information
Address
Phone
Blk 138 Petir Road #01-416
Singapore 670138
*****.******@*****.***
Administration Officer, Customer Service
Auditing hardcopy insurance applications that are sent in by various financial advisories as well as submissions received directly online. Initial vetting of the client documents will be done to ensure that details provided by both applicant as well as Financial Advisor (FA) are accurate and do not contravene the Monetary Authority of Singapore guidelines. This includes verified information and implementation capability of the applications
submitted.
As part of the backend support team that provides critical information for frontline staff, this role occasionally calls for documentation retrieval for cases required immediate inception or investigate customer claims of application submission done either through FAs or online platforms. Participated in the Aviva Start-Up Weekend to do
presentations on web applications for travel and motor insurance while submitting various work improvement suggestions for internal think-tank initiatives.
Aviva Ltd
Singapore
August-2013
Currently
Support & Technical Officer
Overseeing the day to day operations in the SPF Licensing Division (LD) pertaining to IT, logistics and asset management. This includes system maintenance for the department's IT and telecommunication system as well as tracking logistical assets in the SPF along with providing assistance in financial matters such as licence refunds, preparing e-invoices and tabulation of daily payments. Secondary duties in LD include liaising with members of public on the web application by retrieving data records (ie. payment and requests), transcribing correspondences from verbal (ie. phone conversations and walk-in cases) to written statements and proofread documentation from officers before being sent out to licensees or other departments.
Singapore Police Force
(SPF)
Singapore
August-2012
July-2013
William Lea-Tag Administrative Assistant
(Attached to Aviva Ltd)
Education
Acknowledgment, scanning and document retrieval of Aviva insurance policies and related documentations related to the company with the handling of queries from Aviva staff, related partners and external firms in regards to policy inception, investigation of received or missing documents and management of special cases. Secondary duties include the archival and warehousing of physical documents, retrieval of requested documents from Aviva staff and external Financial Advisors with the occasional mail room tasks when called upon such as the interception of courier mails, sending out of client letters through enveloping and preparation of client policy documents. Singapore
September-2010
July-2012
Paramedic
Attending to medical non-emergency cases that require hospitalisation from residential and nursing homes plus providing healthcare services such as transportation of patients from aircrafts and ferries plus immediate paramedical treatments. Secondary duties include
administrative paperwork for patient transfers for both local and international medical facilities.
A3 International
Singapore
April-2009
July-2010
Combat Medic
Providing medical attention to army troops while out on field training and ensuring safety regulations are adhered to with departmental roles in the medical centre. This includes the handling of enquiries by patients, updating patient information and doing paperwork for medical related matters in the Singapore Armed Forces. Overseas attachments to South Africa with 1st Military Intelligence Battalion (1MIBn) for Exercise Lightning Warrior as well as Taiwan, providing medical cover for the School of
Specialist Cadets (SCS). Attained the rank of Corporal and currently attached to an army reservist unit (91 CSSB), achieved the NS Excellence Award in 2017 and participated in Exercise High Noon (Taiwan, 2018).
Singapore Armed
Forces
Singapore
March-2007
March-2009
Administrative Assistant
Handling the paperwork of Royal Vopak's dealings with international clients and partners in storage solutions, collaborations with private and governmental organisations and documentation for its safety and quality regulations. Also required to handle enquiries on the storage methods for its respective liquids (LNG,petrochemicals and biofuels), the processes in maintaining the quality of the liquids and infrastructure of the company's activities from potential clients.
Royal Vopak
Singapore
December-2006
March-2007
St Francis Methodist GCE A' Levels
School
Activities and Societies: English Editorial & Drama Society, Floorball
Played the role of Bottom in William Shakespeare's A Midsummers Night Dream as part of a school play along with occasional onstage performances.
Contributed several articles and poems to the school yearbook and quarterly newsletters.
Participated in a student exchange programme to Kanoya, Japan (December 2005).
Represented school at National levels for Athletics in 2005 and 2006.
Singapore
2006
GCE O'Levels
Activities and Societies: Squash, National Police Cadet Corps, Athletics, School Debate Team.
Represented school at National level for Athletics in 2003 and 2004.
Outram Secondary
School
Singapore
2004
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