Experience

Dalif Heilig

An industrious and meticulous Administrative Officer with 5 years of

work experience in the insurance industry and basic medical knowledge.

Skills

Leadership Management

CPR/AED Training

Medication Vocational Training

- Paramedic Lvl 1

Proofreading

Basic Videography

Preparing Press Kits

IT Troubleshooting and

Software Configuration

Multilingualism (English, Dutch,

Chinese, Malay)

Client Database Management

(specialisation in insurance-

based computer applications

and digital platforms)

Delegating work roles to

colleagues and scheduling

timeframes for work processes

Contact Information

Email

Address

Phone

+659*******

Blk 138 Petir Road #01-416

Singapore 670138

ac6c82@r.postjobfree.com

Administration Officer, Customer Service

Auditing hardcopy insurance applications that are sent in by various financial advisories as well as submissions received directly online. Initial vetting of the client documents will be done to ensure that details provided by both applicant as well as Financial Advisor (FA) are accurate and do not contravene the Monetary Authority of Singapore guidelines. This includes verified information and implementation capability of the applications

submitted.

As part of the backend support team that provides critical information for frontline staff, this role occasionally calls for documentation retrieval for cases required immediate inception or investigate customer claims of application submission done either through FAs or online platforms. Participated in the Aviva Start-Up Weekend to do

presentations on web applications for travel and motor insurance while submitting various work improvement suggestions for internal think-tank initiatives.

Aviva Ltd

Singapore

August-2013

Currently

Support & Technical Officer

Overseeing the day to day operations in the SPF Licensing Division (LD) pertaining to IT, logistics and asset management. This includes system maintenance for the department's IT and telecommunication system as well as tracking logistical assets in the SPF along with providing assistance in financial matters such as licence refunds, preparing e-invoices and tabulation of daily payments. Secondary duties in LD include liaising with members of public on the web application by retrieving data records (ie. payment and requests), transcribing correspondences from verbal (ie. phone conversations and walk-in cases) to written statements and proofread documentation from officers before being sent out to licensees or other departments.

Singapore Police Force

(SPF)

Singapore

August-2012

July-2013

William Lea-Tag Administrative Assistant

(Attached to Aviva Ltd)

Education

Acknowledgment, scanning and document retrieval of Aviva insurance policies and related documentations related to the company with the handling of queries from Aviva staff, related partners and external firms in regards to policy inception, investigation of received or missing documents and management of special cases. Secondary duties include the archival and warehousing of physical documents, retrieval of requested documents from Aviva staff and external Financial Advisors with the occasional mail room tasks when called upon such as the interception of courier mails, sending out of client letters through enveloping and preparation of client policy documents. Singapore

September-2010

July-2012

Paramedic

Attending to medical non-emergency cases that require hospitalisation from residential and nursing homes plus providing healthcare services such as transportation of patients from aircrafts and ferries plus immediate paramedical treatments. Secondary duties include

administrative paperwork for patient transfers for both local and international medical facilities.

A3 International

Singapore

April-2009

July-2010

Combat Medic

Providing medical attention to army troops while out on field training and ensuring safety regulations are adhered to with departmental roles in the medical centre. This includes the handling of enquiries by patients, updating patient information and doing paperwork for medical related matters in the Singapore Armed Forces. Overseas attachments to South Africa with 1st Military Intelligence Battalion (1MIBn) for Exercise Lightning Warrior as well as Taiwan, providing medical cover for the School of

Specialist Cadets (SCS). Attained the rank of Corporal and currently attached to an army reservist unit (91 CSSB), achieved the NS Excellence Award in 2017 and participated in Exercise High Noon (Taiwan, 2018).

Singapore Armed

Forces

Singapore

March-2007

March-2009

Administrative Assistant

Handling the paperwork of Royal Vopak's dealings with international clients and partners in storage solutions, collaborations with private and governmental organisations and documentation for its safety and quality regulations. Also required to handle enquiries on the storage methods for its respective liquids (LNG,petrochemicals and biofuels), the processes in maintaining the quality of the liquids and infrastructure of the company's activities from potential clients.

Royal Vopak

Singapore

December-2006

March-2007

St Francis Methodist GCE A' Levels

School

Activities and Societies: English Editorial & Drama Society, Floorball

Played the role of Bottom in William Shakespeare's A Midsummers Night Dream as part of a school play along with occasional onstage performances.

Contributed several articles and poems to the school yearbook and quarterly newsletters.

Participated in a student exchange programme to Kanoya, Japan (December 2005).

Represented school at National levels for Athletics in 2005 and 2006.

Singapore

2006

GCE O'Levels

Activities and Societies: Squash, National Police Cadet Corps, Athletics, School Debate Team.

Represented school at National level for Athletics in 2003 and 2004.

Outram Secondary

School

Singapore

2004

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