Customer Service Manager
Resume:
CURRICULUM VITAE
LEONIDA A. TRINIDAD
Address : Warsan, International City, Dubai UAE
Email Address : ***************@*****.***
Contact No. : +971**-*******
OBJECTIVE:
To obtain a responsible and challenging full-time career as a Customer Care Officer with ample opportunity for advancement. This willsupply my Employer with a positive, diligent, aggressive team oriented employee.
PROFESSIONAL EXPERIENCE:
QUALITY STEEL WORKSHOP : Jebel Ali Industrial 1
Position : Customer Service/Administrator - Temp
Date : May 2018 up to now
Luxury Kitchen Equipment, UAE
RESPONSIBILITIES:
Maintaining a positive, empathetic and professional attitude towards customers at all times.
Responding promptly to customer queries.
Communicating customers through various channels.
Acknowledging and resolving customer complaints.
Communicating and coordinating with colleagues as necessary.
Support budgeting and bookkeeping procedures.
Manage phone calls and correspondence.
Provide general administrative support including mailing, faxing and scanning.
Coordinate office activities and operations to secure efficiency and compliance company policies.
SAL Y LIMON : Dubai UAE
Position : Administrator
Date : April 2013 up to April 2016
Company Profile : International chain of stores, UAE
Luxury Fashion jewelry
RESPONSIBILITIES:
Manage phone calls and correspondence( email, letter, packages and etc.).
Maintaining Client lists.
Coordinate office activities and operations to secure efficiency and compliance company policies.
Monitoring company documents.
Provide general administrative support including mailing, faxing and scanning.
Support budgeting and bookkeeping procedures.
Schedule and coordinate meetings.
Assist colleagues when necessary.
Assistant to the Operation Manager.
Submit timely reports and prepare presentations/ proposal as assign.
MARCCAIN : Dubai UAE.
Position : Senior Sales Associates
Date : October 2010 to December 2013.
Company Profile : International chain of stores, UAE
Luxury clothing
RESPONSIBILITIES:
In charge of customer care and service.
Maintaining proper display and products.
In charge of merchandizing of all the products in the showroom.
Maintaining the sales records.
Analyzing the competitive products.
Daily reporting sales and products feed back to the sales managers.
Keeping customer records and informing about promotions ahead.
Helping customers in getting their products serviced.
HOTEL MONTEREY GRASMERE: Osaka Japan
Position : Customer Service Executive
Date : May 2005 to May 2008
Company Profile : Japan Top Hotel.
Luxury Hotel.
RESPONSIBILITIES:
Handling guest complaints and concerns in an efficient timely manner.
Overseeing VIP guest arrivals and departures.
Coordinating a multi-tasking job duties in a busy environment.
Providing excellent customer service as per hotel standards.
Maintain up to date information on room rates, current promotions. Offers and packages.
Perform cashier activities as and when required.
Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
Should be able to handle all the guests without bias or prejudice.
Professional in demeanor and presentation.
BENCH : Cebu City Philippines.
Position : Store Manager.
Date : February 2003 to February 2005.
Company Profile : International chain of store
Luxury clothing
RESPONSIBILITIES:
Cash management and Inventory management.
Manpower management.
Daily, weekly and monthly reports.
Analysis (swot, A3 and fishbone analysis).
Attend all the management trainings and staff coaching trainings.
In-charge of the customer satisfaction initiative.
Merchandizing.
Coordinating all the events to the mall admin and head office.
Encode all the needed documents for monitoring and organize all the important papers.
EDUCATIONAL BACKROUND:
BSCE, Bachelor of Science in Civil Engineering, University of Visayas Cebu City:2000-2003.
Secondary : San Agustin National High School. :1996-2000.
COMPUTER SKILLS SET:
Microsoft Word and Excel, Power Point.
PERSONAL DATA:
Nationality : Filipino
Marital Status : Married
Visa Status : Husband Visa
REFFERENCES:
Mr. Raed Akhoder, General Manager Contact No: 050-6760522S.
Ms. Anjum Khan, Store Manager Contact No: 050-*******.
Declaration:
I hereby declare that the above mentioned information is true and right according to the best of my knowledge and belief.
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