CURRICULUM VITAE

BHAVANI SHREE .P

*/*** ****** *****

Kattoorani (po),

Ramanathapuram, Email Id: ac6c5h@r.postjobfree.com

Pin-623504. Mobile No: +91-852*******

CAREER OBJECTIVE

To perform with the fullest of my abilities in an organization, where in my competence assist them in fulfilling the needs of an organization in an effective and efficient manner.

ACADEMIC ACHIEVEMENTS

Qualification

Institution

Duration

Board/University

Percentage/

CGPA

BE

(Electronics and communication Engineering)

Syed Ammal Engineering college, Ramanathapuram.

2012-16

Anna University, Chennai

6.71*

HSC

Allwin Matric Higher Secondary School, Ramanathapuram.

2011-2012

Matriculation

62 %

SSLC

A.V.M.S Matriculation Higher Sec School, Ramanathapuram.

2009-2010

Matriculation

65 %

EXPERIENCE

1. Company : YUVASRI ELECTRONICS (LG Service Center)

Designation : Service Coordinator

Duration : Feb 2017 to Till Now

2. Company : CRYSTAL AIR SYSTEM (SAMSUNG Service Center)

Designation : Customer service executive

Duration : May 2016 to Jan 2017

Responsibilities:

Interface with customers and service representatives to handle both pre and post-service functions.

Provide outstanding customer service to improve customer satisfaction and relationship.

Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.

Assist in product purchasing and order fulfillment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.

Handle incoming phone calls related to; return material requests, product samples, order referrals, sales promotions, etc.

Monitor product order shipment to ensure on-time delivery to customers.

Alert customers on shipping and flow issues in advance.

Contact customers regarding service cancellations to determine cause and possible corrective measures.

Maintain database of customer sales order, service and invoicing records.

Coordinated and participated in training and development for new employees and existing employees respectively.

Created and managed time schedules.

Monitored installation and repairing status.

Daily service status reporting to Area Service Manager.

Coordinate, analyze and improve customer service functions to meet company goals.

SOFTWARE SKILLS

Programming Languages : Basics of C,C++

AUTO CADD

AREA OF INTEREST

Electrical & Electronics

Administration

CO-CURRICULAR ACTIVITIES

Presented the paper presentation at Pandian Saraswathi Engineering College, Sivagangai.

Won First prize for the Multimedia presentation at Pandian Saraswathi Engineering College, Sivagangai.

Project presentation at Mount Zion College of Engineering and Technology, Pudukkottai.

PROJECT:

Mini project “FIRE ACCICENT PREVENTION SYSTEM IN BUS” to prevent the fire accident in bus.

Final project “SMART DUSTBIN WITH FREE WIFI” to keep the city clean.

IN PLANT TRAINING:

ARKAY ENERGY Power plant at Ramanathapuram.

Bharat Sanchar Nigam Limited (BSNL) at Rameswaram.

WORKSHOPS:

Attended PCB Designing at Syed Ammal Engineering College.

Attended Basic Embedded System at Syed Ammal Engineering College

MEMBERSHIP:

Active member of ISTE during 2012 to 2016

PERSONAL DETAILS

Name : Bhavani Shree. P

Father’s Name : Paranthaman.S

Date of Birth : 04-07-1994

Gender : Female

Nationality : Indian

Marital status : Married

Language known : English, Tamil

DECLARATION

I hereby declare that all the details furnished above are true to best of my knowledge.

Place: Ramanathapuram. [BHAVANI SHREE.P]

Date:

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