Service Manager

DEEPAK TOPP*

Contact No. : +91-983******* Email: ***********@*****.*** ****************@**********.***

Skype Id : Deepak.toppo

Present Address

Grace Residency,Flat No.-31 KharodiI, Marve Road, Malad(West) Mumbai – 400095

Permanent Address

Plot No. - 255/3

Behind Carmel School

Housing Board Road

Namnakala, Ambikapur

Chhattisgarh, Pin No.- 497001

Personal Profile

Height : 181 cm Weight : 76 Kg Date of Birth : 10/05/1982 Religion : Christian (Roman Catholic) Passport No. : K06603639 Place of Issue :Maldives Language : English & Hindi

Key Skill Areas

* Facility Management & Pre-opening * Rooms & Professional Butler expert * Revenue Growth * Management Training * Process Improvements * * Regulatory Compliance * * * Safety & Time management * Coaching & Mentoring * Strategic Planning & Implementation * Team Building & Motivation * Reversing Negative Operation Trends * Computer Application * Inventory and Cost Containment * Profit & Loss Accountability * Quality Assurance * Customer Satisfaction

Career Objective

To be able to work in a reputed organization in a responsible position. To meet all Challenges that my job demands and to excel in my field of work. To reach the pinnacle of success through hard work.

Educational Qualification

1.Done Three year Diploma in Hotel Management (National council) from I.H.M. Bhubaneswar (1999 – 2002) under the Department of Tourism, Govt. of India.

2.Completed 10+2 (Commerce) from Delhi public School, Vindhyanagar (1999) from CBSE Board.

3.Completed 10th standard from De Paul School, Vindhyanagar (1997) from CBSE Board.

4.Done One year integrated Diploma in computer application (1999).

5.Certified Graduate from The International Institute of Modern Butlers.

Work Experience

* Worked as a Branch Head(Housekeeping/F&B/Butlers) – Business Operations Mumbai for 3S Integrated Facility Management pvt. Ltd since Aug. 2017 to March 2018.

* Worked as a Club Operation manager ( Restaurant/ Banquets / Recreation ) for Dosti Realty, New Wadala sports club,Mumbai since Dec 2012 to July 2017.

* Worked for Park Hyatt Maldives as Persona Host/Butler Manager from January 2011 to October 2012.

* Worked in Hotel Imperial Place, Mumbai having 422 rooms as an Executive Butler for setting up the butler Department from May 2009 to December 2010.

* Worked in Hotel Rosewood Corniche, Jeddah Saudi Arabia joined as Senior Butler Supervisor then promoted as Asst. Head Butler from Feb 2008 to Feb 2009

* Worked in One&Only Reethi Rah Resort, Maldives as Villa Host from 19th March 2005 to 19th March 2007.

* Worked in Le Muria Resort of Praslin in Seychelles as F&B Supervisor from 2nd January 2004 to 8th October 2004.

* Worked in the Hotel Hyatt Regency Mumbai as F&B Associate from January 2003 to December 2003.

* Worked in an Ecotel hotel The Orchid Mumbai as Steward from September 2002 to December 2002

Professional Employment

3S Integrated Facility Management pvt. Ltd.

Responsible for monitoring daily manpower status at multiple sites by obtaining inputs from team members and ensuring the status is in line with expectations.

Doing Site Inspection for on going and new sites and updating C&C Dept. accordingly for any changes required for process / manpower /Equipment’s to be done .

Site Audits and Promoting Brand image.

Determine client needs, coordinate with support functions for hiring requirements.

Oversee assignments of employees and plan staff development.

Proper management of inventory and supplies at sites .

Assist in the development of strategic plans for operational activity for housekeeping associates, Butlers and stewards.

Liaising with the clients and ensuring smooth functioning of the operations at office sites/celebrity apartments/hotels/Malls.

Follow-ups for the outstanding payments from clients.

Responsible for Manpower planning and forecasting for all ongoing sites.

Developing SOP’s for all the sites implementing for technical value additions and audits.

Monitoring and adhering technical, operation and repair and maintenance as per SLA.

Accountable for statutory compliance at client site.

Ensure sustainability of site business requirements and incremental growth year on year.

Ensure resolution of disagreements and disputes at managed sites.

New Wadala Sports Club Mumbai

In charge of the entire Club Operations including Housekeeping/Security/Rooms/F&B/Recreation

Taking care of Members & Clients payments issues and conflicts.

Vendor and lease management.

Responsible for Club Audits, Sale and Training Programs.

Handling customers and guests query's and complaints.

Taking care of Rooms and Banquets bookings.

Maintenance of surroundings and club house with all the essential requirements.

Taking care of Gym and all sports amenities.

Conducting Events and Managing surveillance.

Daily transactions of cash and cheques, AMC's, staff attendance's and other related work.

Appraise appearance, discipline and efficiency of all staff under direct supervision

Ensuring Housekeeping and all club staff are familiar with in house facilities for assisting guests to provide highest level of service.

Supervises outside contractors to ensure contractual compliance.

Taking care of room minibar and ensures that consumption of guest supplies is under control.

Monitoring and controlling Club service and Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guest.

Park Hyatt Hadahaa, Maldives

Directing the day-to day operation of Rooms Division (F.O/H.K/Butlers).

Maintained an outstanding sales product mix while forecasting sales trends for successful operation.

Managed development and performance quality for a staff of over 50 employees.

Reduced food and beverage costs through effective supervision and inventory control; resulted in the increased profit margin.

Directed shifts, corporate reports, Quality control, staffing, inventory and profit and loss analysis.

Designed food and beverage menus that captured attention and a loyal customer base.

Pro-actively identify potential guest issues, attend and respond to guests requests, enquiries, complaints and compliments.

Supervise reception desk, personal host and housekeeping team to ensure prompt and personalize is being delivered for all guest.

Hosting and event and ensuring that the guests receives warm attention and personal recognition.

Update other operating departments, notably Housekeeping and F&B of all Front Office matters that concerns them.

Assigns duties and shifts to front office staff and observe performances to ensure adherence to policies and established operating procedures of the resort.

Ensure that guest data and management reporting is processed efficiently and accurately while maintaining proper security standards.

Hotel Imperial palace, Mumbai

Direct the work assignment of supervisory and non-supervisory staff.

Monitors Butlers, Room service and Housekeeping staff to ensure guests receive prompt and courteous service.

To ensure rooms are ready with attention to details prior to arrival.

Coordinate with Front Office, Engineering and F&B to ensure accurate room status.

Schedules routine inspections for supervisors, for all areas including occupied and non-occupied rooms.

Meeting guest and Inspecting guest rooms on a regular basis to ensure furnishing, facilities and equipment are clean and well maintained

Hotel Rosewood Corniche,Jeddah Saudi Arabia

Exceed guest expectation as this is a newly launched service.

Ensure that all team follows personal hygiene, as well as grooming standards and maintain cleanliness at all the time. Specially using deodorant and mouth wash at the beginning and during the duty.

Budgeting and costing for the Department.

Ensure the highest possible guest satisfaction around the clock.

Ensure that the Butler Service department including Technical Butlers, both in determination and daily planning is running to the highest level of guest satisfaction as well as within set financial targets.

Act promptly on issues and concerns in the field under supervision.

Abides to the daily task list and ensure timely implementation.

Formulate plans and adapts measures for smooth function, Suggest or recommend on continuous basis procedural improvement aimed at improving efficiency and service and take ownership of the implementation.

Maintaining an excellent reputation in the eyes of the guests and the staff.

Handling minibar and doing stock control.

Maintaining the minimum Operating Standards and the Rosewood Standards.

Reporting to Hotel manager and strongly focus on internal training in order to maintain the highest level of service

One & only Reethi Rah, Maldives

Supervising, coordinating, actuating, and directing other staff in delivering service into the guest villa.

To maximize and exceed guest’s satisfaction by providing highly personalized, efficient and responsive service with attention to detail by anticipating guest needs.

Providing packing and unpacking service.

Handling guest room orientation.

Handling restaurant, spa and excursion reservation.

Handle Laundry Dry cleaning valet.

Taking care of Villa Maintenance.

Communicating guest requests to appropriate departments in a timely manner.

Responsible in many aspects in Room Division, F&B Department and other related departments in providing the multi skill villa host responsibility.

Responsible in daily, weekly and monthly reporting.

Le Muria Resort of Praslin, Seychelles

Carry out designated duties within the In room dining department.

Taking guest orders and ensure trays are set correctly.

To ensure all the orders are delivered as per standard and timely manner.

Responsible for keeping and maintain all the In room dinning operating equipment’s in proper order.

Undertook general duties for the In room dining team as required.

Ensure that brand standards of customer service

Delivering Guest amenities in a timely manner.

Taking inventory and controlling the cost.

Taking briefing and attending meetings.

Setting up the standards for In Room Dinning.

Arranging wedding functions, barbecues, picnics.

Maintain hygiene standards

Hyatt Regency Mumbai

Maintain a professional appearance and mannerism.

Assist with set-up of tables, linens, chairs, etc., for full service of banquet events.

Provide excellent food and beverage service for banquet events.

Maintain knowledge of policies and procedures.

Maintain sense of urgency when on the service floor.

Maintain back of the house, front of the house and side work duties for overall.

Maintain positive and professional attitude.

Seek council from management when needed.

Complete all other assigned duties when necessary.

Maintain clear and open communication between all staff members for overall event success.

Follow Health and Safety practices at all times.

Handling and arranging conference, meetings, banqueting functions.

Bar Stock Inventory

References

Mr. Budi Prihardjanto (Ex Resident Host)

One&only Reethi Rah, Maldives( Consultant for IIMB and Director of South East Asia)

**********@*****.***

Mr. Glen Carvalho

Room Division Director

****.********@*****.***

Mr.Sheldon Simon

Managing Director

*******.*@**********.***

DATE :

PLACE : ( DEEPAK TOPPO)

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