Officer (Airport Operations and Admin)
Resume:
Waseem Khan
Officer (Airport Operations & Admin) Hamad International Airport at Qatar Airways (GHA-QCC-Qatar Cleaning Company.WLL) Hamad International Airport, DOHA (Qatar)
Location: Qatar
Education: Bachelor's in Computer Application's
Experience: 08 Years 07 Months
CONTACT
Name: Waseem Khan
Mobile: +974-********
Country: India/Qatar
Email Address: **********-************@*******.***
Website: http://**********-************@*******.***
TARGET JOB
Target Job Title: Aviation/Banking/Admin/Customer Service.
Career Level: Mid Career
Target Job Location: Dubai, UAE, Bahrain, Qatar, Muscat, Oman, Saudi Arabia, Australia, USA, Canada
Career Objective: To contribute towards the growth and development of the organization by optimum application of my academic knowledge and skills to reach the highest level in the management career by continuously upgrading skill sets required to grow with the company.
Employment Type: Full Time Employee
Target Monthly Salary: QAR 8,000 (¥ USD 2,200)
Notice Period: 1 month or less
Last Monthly Salary: QAR 5,200 (¥ USD 1,400)
PERSONAL INFORMATION
Birth Date: 03 June 1987 (Age 30)
Gender: Male
Nationality: Indian
Residence Country: India/Qatar
City: Srinagar /Doha
Visa Status: Residence Visa
Marital Status: Single
Number of Dependents: 2
Driving License Issued From: India
EXPERIENCE (08 YEARS 07 MONTHS)
July 2013 Present
Cabin Appearance - Officer (Airport Operations and Admin) at Qatar Airways (GHA-QCC-Qatar Cleaning Company.WLL) Hamad International Airport, DOHA (Qatar)
Location: Doha, Qatar
Company Industry: Airlines, Aviation
Job Role: Cabin Appearance - Officer (Desk Controller, Airport Operations & Admin)
Independent monitoring and controlling of Aircraft cabin interior & exterior cleaning and maintenance of types A380, A350, B777-200,B777-300,B787 Dream Liner, A340-600, A330-200, A330-300, A321, A320, A319.
Working with QATAR AIRWAYS AIRLINES as Cabin Appearance - Officer which includes handling ramp operation, cabin cleaning operations & security operations.
Interior cleaning includes - Transit Touch up, Premium cleaning for all premium sectors from Doha, Mini Deep Cleaning, A Check & C Check Cleaning.
Exterior cleaning includes - Transit Touch up and Full Aircraft Exterior Wash.
Monitoring and controlling Hanger sites which include - A-Check and C-Check Interior and Exterior deep cleaning, full wash & polishing.
Day to day smooth functioning of the department by monitoring and coordinating with the staff to ensure set standards of Cabin Appearance are fulfilled
Regular training and conducting briefing sessions to the supervisors & staff to maintain a consistent standard and monitor their on job performance
Internal quality audit of aircrafts to meet cabin standards.
Handling cabin cleaning activities during turn around & deep cleaning.
Preparing billing papers and getting all the bills signed from Qatar Airways Higher Management.
Good Knowledge of Housekeeping Operations.
Maintaining records related to day to day operations of Housekeeping.
Follow up with concerned departments in case of compliments.
Updating the housekeeping operational team with information like flight arrivals and departures.
Good understanding of property management software's.
Coordinating with Engineering/Maintenance Department for any issues.
Handling the lost and found procedures and all enquires.
Handling the information of every staff in the shift and where they are allocated for work.
Giving proper handover to the next shift and mention all the responsibilities in detail to the next shift.
Keeping the daily record of the work done by the staff in the aircrafts.
Preparing the monthly records and budgets.
June 2011 June 2013
Quality Assurance - Executive at Access Infrastructure and Tele Communications Pvt Ltd. (Bharti Airtel)
Location: Srinagar, Jammu & Kashmir, India
Company Industry: Tele communication
Job Role: Quality Assurance Executive
Draft quality assurance policies and procedures (SOP).
Interpret and implement quality assurance standards.
Evaluate adequacy of quality assurance standards.
Devise sampling procedures and directions for recording and reporting quality data.
Review the implementation and efficiency of quality and inspection systems
Document internal audits and other quality assurance activities.
Investigate customer complaints and non-conformance issues.
Prepare reports to communicate outcomes of quality activities.
Coordinate and support on-site audits conducted by external providers.
Responsible for ensuring a product or service meets the established standards of quality including reliability, usability and performance.
June 2009 June 2011
Customer Care Executive at Access Infrastructure and Tele Communications Pvt Ltd. (Bharti Airtel)
Location: Srinagar, Jammu & Kashmir, India
Company Industry: Tele communication
Job Role: Customer Care Executive - International Process
Work with customer service manager to ensure proper customer service is being delivered.
Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints according to process SOP.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. Follow up to ensure that appropriate actions were taken on customers' requests.
Compile reports on overall customer satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
EDUCATION
Bachelor's Degree in Computer Applications (BCA)
University of Kashmir Srinagar, Jammu & Kashmir, INDIA
Location: Kashmir, India
June 2007-2009
Grade: A+
Secondary Examination
J&K Board of school education Srinagar, Jammu & Kashmir, INDIA
Location: Kashmir, India
Subjects: Medical
Year: 2005
SKILLS
Leadership - Dynamic, Team Builder, Energetic.
Team Work - Supportive, Delegator, Organised.
Language Ability - International Experience, Specific Language Skills
Customer Orientation - Welcoming, Approachable.
Problem Solving - Achiever, results Orientated, Creative.
IT/Computer Literacy - IT Skills, Task Orientated, Office Skills.
Flexibility - Flexible, Versatile, Multi-Skilled, Adaptable, Willing.
Interpersonal Skills - Listener, Professional, Adviser.
Expert in MS office Excel and MS Word.
Good Computer IT Knowledge with strong computer skills including MS Office and databases.
Expert in Creating PowerPoint Presentation, Reports in Excel & Data Analysis.
Quick learner, Positive thinker, Good team player.
TRAINING AND CERTIFICATIONS
Certified First Aider with CPR Certification - Enertech Qatar
Platform Skills PS-1 Certified from Centum Learning (Bharti Associate).
FT001, FT002, FT003 Certified from DNATA Dubai (Cabin Appearance)
Regional Aircraft Movement Parking Safety (RAMP/AIRSIDE SAFETY) Certified from DNATA Dubai
Microsoft Office from CG&DC (Authorized training centre of AUTODESK U.S.A)
C, C++, VB.NET
Leadership Skills Training - QCC Qatar
LANGUAGES
ENGLISH HINDI
Level: (Expert) Level: (Expert)
URDU ARABIC
Level: (Expert) Level: (Beginner)
REFERENCES
WASEEM KHAN
Job Title: Quality Assurance Executive
Company Name: Access Infrastructure and Telecommunication Pvt Ltd.
Phone No: +91-979*******
Reporting Manager : Mr. Mohib Mehdi (Manager Operations)
Email Address: **********-************@*******.***
WASEEM KHAN
Job Title: Desk Controller Officer (Airport Operations and Admin)
Company Name: at Qatar Airways (GHA-QCC-Qatar Cleaning Company.WLL) Hamad International Airport,(Qatar)
Phone No: +974-********
Reporting Manager : Mr. Praveen Dubey (Manager Operations)
Email Address: *******@*****.***
HOBBIES & INTEREST
Photography, Playing Cricket, Reading Books.
DECLARATION
The above furnished details are true and correct to the best of my knowledge.
Place: Doha (Qatar)
Date: 22-07-2018
Contact this candidate