Manager Assistant

CURRICULUM VITAE

RAKESH CHANDRA JOSHI

Email : **************@*****.***

Mob : 980-***-****

Professional Rundown:

Executive offering 09 years of experience in holiday activities (recreation) and team management in the hospitality industry. Proficient in managing and training staff.

A creative & open-minded person with ability to follow instructions and willingness to learn new methods and standards. Gained hands on experience in opening department & set ups. Excellent communication & interpersonal skills with ability to work in multi-cultural environment, comprising of different nationalities.

Proficiency Forte:

HOLIDAY ACTIVITIES (RECREATION) OPERATION

Successfully performing below given responsibilities at Club Mahindra Holidays, As a Holiday Activities (Recreation) – Assistant Manager.

Recreation.

Budgeting revenue.

Hosting musical nights.

Hosting various quality of evening entertainments.

Events for guest.

Handling holiday planning desk.

Conducting day sports contest.

Setup of Fun Zone.

Hosting- Holiday planning desk

Managing- staffing, departmental policies.

Departmental trainings

SOP – implementations

Pre- Opening of Recreation Department

Client Servicing

Ensuring guest satisfaction by achieving delivery of service quality norms.

Executing policies, procedures, and new innovations in the operating systems to achieve greater guest delight.

Interacting with clients, handle guests requests & resolving complaints.

Achievements:

•Rated Top Performer (TP) for financial year 2017-18

•Rated Strong Performer (SP) for financial year 2016-17

•Rated Top Performer (TP) for financial year 2015-16

•Rated Top Performer (TP) for financial year 2014-15

•Won Kaizen Appreciation award 2017 from M&M Business Excellence

•Won Kaizen Appreciation award 2016 from M&M Business Excellence

•Won Kaizen Appreciation award 2015 from M&M Business Excellence

•Participated AHAM Meet (Holiday Activities Managers Training Program) 2015.

•Stood 5th place at Mahindra Innovation award on alternate thinking.

•SPOC for Club Mahindra Cherai Beach Resort ESOP Activities.

•SPOC for Club Mahindra Cherai Beach Resort Business Excellence & Daily Work Management (DWM).

•SPOC for Club Mahindra Cherai Beach Resort Business Excellence & Daily Work Management (Kaizen).

•SPOC for Club Mahindra Cherai Beach Resort Business Excellence & Daily Work Management (CAPA).

•Achieved 50+ innovations to increase departmental growth towards revenue achievement & Guest Experiences.

Computer Knowledge:

•Excel

•Power point

•Microsoft word

•Emails

Work Experience:

Working with Club Mahindra Pristine Peaks Naldehra Shimla as an Assistant Manager – Holiday Activities (Recreation, Kids Club).

Worked with Club Mahindra Cherai beach resort as an Assistant Manager – Holiday Activities (Recreation).

Worked with west Wood Riverside Garden Resort Munnar as an Events & Promotion Manager.

Worked with Club Mahindra Holidays Valley Resort Binsar as an Event (Recreation) HOD.

Worked with Sterling Holidays Pine Hill Mussoorie as an Event Assistant (Recreation).

Worked with Sterling Holidays Fern Hill Ooty as an Event Assistant (Recreation).

Worked with Venture Outdoor Thekkady as an Adventure Instructor.

Worked with Centre of Excellence in Organization as an Adventure Instructor.

Personal Profile:

Name Rakesh Chandra Joshi

Father's Name Mr. K.N Joshi

Mother’s Name Smt. Tulshi Joshi

D.O.B 01/02/1991

Gender Male

Nationality Indian

Languages known English, Hindi, Tamil & Kumauni

Hobbies Adventure Sports & listening Music

Address Village- Batuli

Post office - Basoli

Dist -Almora

Uttarakhand ( India )

Pin: 263622

Education & Professional qualification:

Senior Secondary from National institute of open schooling.

Higher Secondary from Uttarakhand board.

References: Available on request.

I hereby declare that above information is true to the best of my knowledge.

Date :

Place: ( Rakesh Chandra Joshi )

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