Office Manager

JOSE RAMON A. SINGSON

Bur Dubai, Dubai, UAE

Email Address: *********.*******@*****.***

Mobile No.: +971-*********

PROFILE

A highly motivated and enthusiastic individual with a good knowledge on computer and information systems. Excellent exposure on office administration and the various methods used on business development. Able to use own initiative and work as part of a team under pressure to meet challenging deadlines / objectives. First-class communication and organizational skills with the will and determination to succeed.

CAREER OBJECTIVE

To build a career in a company that puts premium on giving its workforce opportunities for professional growth, and be a good asset to the company in attaining their Vision and Mission, thereby enhancing my skills in leadership, communication and business management/development.

EDUCATION

Centro Escolar University: Bachelor of Science in Commerce

Major in Computer Science and Information System

Mendiola, Manila

2001-2005

St. Vincent School: Secondary Education

High School Diploma

99 West Avenue, Quezon City

1997-2001

WORK EXPERIENCE

Communications and Admin Executive

Pak Oasis International LLC

Office #502 Vision Tower, Business Bay

October 2017 to present

Scope of work:

Responsible for processing all kinds of visa related tasks for office employees and company suppliers including accommodation to the destination country.

Accountable on processing, renewing and cancellation of UAE residence visa’s under company sponsorship for employees.

Provides assistance to the Logistics and Communications Manager for the timely preparation of presentation materials and presentation decks.

Restaurant Development and Legal Coordinator

Pizza Hut MENAPak RSC

Office #240 Dubai Media City Bldg. 9

April 2013 to March 2017

Scope of work:

Led the Development team to the new system implementation of AiS (Asset Information System) for Yum! Restaurants International.

Created and analyzed the timely tracking system of International Franchise Agreements (Yum! franchise agreement contracts).

Market visits within the MENA region to transact with business franchisees as well as validating the newly built or remodeled restaurant’s design layout and operational flow as well as build better relationship with the franchisees.

Created and maintained the Legal fling system for Yum! Restaurants International.

Coordinate Legal based meetings for Legal Counsel and take meeting minutes.

Analyzing of new site approval packages for Yum! Development team.

Responsible for updating the franchise inventory tracking system (Yum! MENA restaurants database).

HR Coordinator

YUM! Restaurants International

Office #240 Dubai Media City Bldg. 9

April 2011 to April 2013

Scope of work:

Analyze restaurant procedures then create a database entry via CSL Evolution software.

Validate and update office personnel and franchisee list.

Coordinating with third party business partners.

Serves as the backup Public Relations Officer.

Responsible on hotel booking reservations for company events.

Accountable on booking flights for office leadership team.

Process Documentation Specialist

Sykes Asia Inc.

25th Floor One San Miguel Bldg. Mandaluyong City, Philippines

March 2008 to February 2011

Scope of work:

Created, analyzed and implemented the current business processes from Intel Business Operations.

Arrange the necessary trainings with the Country Business Analyst and the Customer Support Agents before go live date.

Accountable for the weekly reports to Intel Business Operations.

Process Auditor

Sykes Asia Inc.

2nd Floor Sunnymede IT Center, Quezon City, Philippines

October 2006 to March 2008

Scope of work:

Keeps and updates pertinent paperwork and records through data entry in central database (SAP).

Audit and ensure each of CSR’s entries through SAP is correct to meet SLA’s.

Responsible for the weekly reports to Intel Business Operations (IBO).

Contributes to the Business Continuity Process (BCP) to keep the business running.

Assist the Team Leader on weekly meetings on presenting areas of improvement and problem solving.

CAREER ACHIEVEMENTS

Successfully led the implementation of AiS system to YRI.

Earned promotion as Development/Legal Coordinator for YRI.

Earned promotion as Process Documentation Specialist for IBO team (March 2009)

Awarded a Certificate of Recognition for having 100% accuracy on business process for the year 2008 (Sykes Asia Inc.)

Awarded a Certificate of Recognition for exemplary performance and contribution to the team for the year 2008 (Sykes Asia Inc.)

Earned promotion as Team Auditor for TDF team (October 2006 up to March 2008)

KEY COMPETENCIES AND SKILLS

Proficiency on both English and Tagalog language.

Expertise on MS Word, Excel and PowerPoint.

Advanced knowledge in computer maintenance and troubleshooting.

Well-informed on modern office and business operations.

Ability to adapt fast to any new working environment.

Strong work ethic; self-starter; results oriented.

Active team member with self-drive and motivation.

PERSONAL PARTICULARS

Passport #: P1114668A

Visa: Current Company Sponsorship

UAE Driver’s License #: 2158748

Age: 33

Birthday: 28 October 1984

Status: Married

Religion: Christian

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