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Reem Ayman Mohammed Mourad

MBA Express

Location: 25 Abu El Hole Street, Haram, Giza, Egypt. Telephone : 010********

Email : ac6c3w@r.postjobfree.com

Professional profile

Dedicated, customer-focused administrative professional offering significant experience in self-directed positions requiring effective support, secretarial, and administrative abilities, proven interpersonal, communications and multi tasks skills. Adaptable team player recognized for willingness to learn and teach newly acquired skills.

organising meetings and managing databases

booking transport and accommodation

organising company events or conferences

ordering stationery and furniture

dealing with correspondence, complaints and queries

preparing letters, presentations and reports

supervising and monitoring the work of administrative staff

managing office budgets

liaising with staff, suppliers and clients

implementing and maintaining procedures/office administrative systems

delegating tasks to junior employees

organising induction programmes for new employees

ensuring that health and safety policies are up to date

using a range of software packages

attending meetings with senior management

assisting the organisation's HR function by keeping personnel records up to date, arranging interviews and so on

Career summary

1/6/2009 to 31/6/2010 AT BROUJ PROPERTY MANGEMENT

(FOR SAMA ELQAHIRA)

Senior Call center agent

Inbound calls, working as SAMA ELQAHIRA agent

Answering customer’s phone calls, led them to the best way to answer or solve their problems, during this processing enter their data and record and classify the calls according to the Reason of the call. Page 2

14/12/2008 to 14/1/2009 AT C3 (RAYA) training

Call center agent (part of the scholarship)

Part of the scholarship, outbound calls working on a project of general motors. Calling the clients outside of Egypt mostly from KSA, Kuwait, and India. Ask them a survey questions considering their opinions about their cars or the cars they would like to own it and some of social opinions. 01/5/2008 to 1/6/2008 AT First service temporary job Call center agent (mobinil data collection)

Temporary job, outbound calls working on project of mobinil called mobinil data collection, calling the customers and complete their contracts data.

2005 to 2007 AT Egyptian Survey Authority

Department of Digital Conversion

Working as Digital Map Editor

The main thing of editing the map is to check the reference point, check that the entry data is correct and the whole lines of the one feature is joined and closed. Education and qualifications

MBA Express at German-Arab Chamber of Industry and Commerce . 2018 Modules

Business Planning

Business Communication

Strategic Marketing

Finance for Non-Financials

Strategic Leadership

Cairo University 2004

Bachelor of Commerce

Business Administration Department 61.8% (pass)

Scholarship AT YAT 2009

Call center scholarship (CCLS)

Contact Center Representative Program ( Call Center learning solution ) Page 3

Computer Fundament

Business Writing

Cross Cultural Training

What You Need to Know About The Call Center Agent

Customer Care And Call Handling Skills for call Center Agents

Dealing with Difficult Customers and situations Skills for call

Value Selling Skill for Inbound Call Center Agents

Value Selling Skill for Outbound Call Center Agents

Handling Stress and Change Call Center Agents

Job Training for One Month

Computer Course 2005

AutoCAD.

Windows, Word and Excel

Power point, Surfing the Net

AUC

General English Courses 2004

Advanced stage (B)

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