Manager Support

DURAI CHINNAN 410-***-****©

Sr. Siebel System/Infrastructure Administrator ******@*****.***

SUMMARY

Extensive experience in Siebel, OBIEE, BIP & ODI, Windows Server, Unix and Autosys Infrastructure Planning, Deployment, Install, Administration, Upgrade and Security.

Extensive experience in Siebel & OBIEE Administration and Management (System & Application) and 24/7 Production Support including deployment and migration activities from Development through Testing and Production environment.

Performed Server Installations like Gateway Server, Siebel Enterprise, Application and Database Servers in UNIX and Windows Environment. Installed Third-Party Servers like OBIEE & BIP, Informatica, Actuate Report Servers, and Avaya CVCT for Siebel CTI, Resonate Server and Autosys.

Extensive experience in maintaining and administering configuration management systems such as Enterprise GitHub.

Extensive experience in maintaining and administering artifact repository systems such as Artifactory.

Extensive experience in deployment automation with Chef.

Extensive Siebel 8.x, 7.x Upgrade Migration Experience including OpenUI.

Siebel LDAP, OID and ADSI Security Adapters including Single Sign On(SSO).

Extensive experience in Disaster Recovery (DR) procedures and processes.

Strong skills in Siebel Tools, Siebel eScript, EIM/EAI, Workflow, Assignment Manager, Product Configuration, Call Center, Public Sector, Siebel Finance, Sales, Server Administration, Autosys administration, Actuate and OBIEE Reports.

Extensive experience in Siebel EAI – Web Services, Integration Objects, Siebel Adapters, EAI Transport Adapters, VBCs, SOAP, WSDL.

Extensive experience in Siebel EIM developing Configuration (.IFB), CTL, CMD, SQL and PL/SQL’s and migrated 7 million legacy records to Siebel system.

Extensive experience in Siebel Enterprise application Performance Tuning and upgrade scripts tuning.

Extensive experience in OBIEE Administration Tool, BI Publisher & Oracle Data Integrator.

20+ Years of experience in Software Design, Development, Implementation, Integration, Administration, Validation and Performance tuning of Enterprise applications.

Expert in configuring and fine tuning of Siebel 2000, 7.x, 8.x, Web/Application (Apache, IIS, Jrun, BEAWebLogic, IBM WebSphere), OO Programming, HTML, java-script, C++, Java, DHTML, Struts 1.1, Tag Libraries, XSP, LDAP, J2EE (EJB, Servlets, JSP, JDBC, Swing), Crystal Reports, DB2, Oracle 9i/10g/11g/12c, OBIEE 10g, Informatica, DAC, MS SQL Server, SQL Plus, PL/SQL.

Excellent Communication and Inter-Personal Skills and good team player.

ITIL V3 Certified

PROFESSIONAL EXPERIENCE

Transport Security Administration (TSA), Calverton, MD Jan’17 – Till Date

Project: Technology Infrastructure Modernization (TIM)

TIM program is to provide a robust and integrated enrollment, vetting, and credentialing system capable of reliably providing services to TSA while meeting the anticipated rate of growth of the transportation worker population. TIM will provide Service Oriented Architecture (SOA) services and streamlined interfaces to enhance data throughput, system reliability, and expanded capabilities to accommodate the growing transportation worker population.

The Transportation Worker Identification Credential, also known as TWIC, is required by the Maritime Transportation Security Act for workers who need access to secure areas of the nation’s maritime facilities and vessels. TSA conducts a security threat assessment (background check) to determine a person’s eligibility and issues the credential.

The TSA Precheck program expedites traveler screening through TSA security checkpoints. TSA conducts a security threat assessment (background check) to determine a person’s eligibility and issues the credential.

Positions: Sr. Siebel System/Infrastructure Administrator

Responsibilities:

Lead technical architecture design and associated infrastructure components for TSA Pre-Check and TWIC Applications.

Application Software installation, configuration, troubleshooting and maintenance (Oracle packaged applications such as Siebel, OBIEE Suite, BI Apps, ODI and Oracle Fusion).

Migrated 7 million legacy pre-check data to new Siebel system using Siebel ETL tool

Lead performance monitoring and tuning (SQL tuning, application parameters change and infrastructure tuning/re-architecture)

Undertaken lead role in proactive resolution of system and application related problems.

Worked with Project Leads on different projects for delivery of infrastructure platforms to support Agile development lifecycle.

Created scripts for deployment automation for Siebel and Next-Gen application using DevOps.

Created parallel environments to support Datacenter move.

Coordinated and patched the system monthly.

Involved in disaster recovery process.

Upgraded Dev, Test and Pre-Prod environment from Siebel IP2015 to IP 2016 Open UI.

Performed upgrade script tuning using Upgrade Tuner (Parallel processing) to improve performance.

Coordinated with development team on code migration to support Agile process.

Provided Siebel environment support to Software Quality Assurance (SQA) team throughout DIT, SIT, UAT, performance testing

Provided production support and system administration for Siebel applications and IVR.

Supported development team for their daily tasks that include Generating New Local Database, DB extract, resolving the local database initialization problems and compiling SRF and deploying to dev environment.

Environment Summary:

oApplication Software: IP 15/16, SOA 11g/12c

o3rd Party Integrated Software: Actuate, Sun one Directory Server, BIP 11g, OBIEE 11g/12c, ODI 11g/12c

oOperating Systems: Linux 86_64, 2008 Server and 2012 server

oDatabase: Oracle 11g and 12c

oWeb Server: IIS 7.0/8.0, Tomcat 7.1

oDevOps Tools: Chef, Artifactory, Git

Xerox State & Local Solutions, Inc., Germantown, MD Jan’15 – Dec’16

Project: Electronic Toll Collection (ETC)

The technology behind our ability to rapidly design and deliver superior ETC solutions are Xerox’s VECTOR 4G suites of applications. VECTOR 4G is based on fully integrated open-computer systems architecture and advanced network-based highly-availability design. It is deployed in ETC lanes and back office systems for non-stop, auditable toll transaction processing and each VECTOR 4G module can operate standalone as a complete solution, or

Be easily integrated with other vendors’ legacy systems.

Positions: Sr. Siebel System/Infrastructure Administrator

Responsibilities:

Lead technical architecture design and associated infrastructure components for Applications.

Worked with Project Managers on different projects for delivery of infrastructure platforms.

Application Software installation, configuration, troubleshooting and maintenance (Oracle packaged applications such as Siebel, OBIEE Suite, BI Apps, ODI and Oracle Fusion).

Lead performance monitoring and tuning (SQL tuning, application parameters change and infrastructure tuning/re-architecture)

Undertaken lead role in proactive resolution of system and application related problems.

Reviewed and Remediated Payment Card Industry related issues on application and infrastructure.

Coordinated and patched the system monthly.

Involved in disaster recovery process.

Upgraded Dev, Test, and Pre-Prod environment from Siebel 8.1.1.10 to IP 2015 Open UI.

Performed upgrade script tuning using Upgrade Tuner (Parallel processing) to improve performance.

Loaded Siebel and EBS data to DW and configured BI Apps reports.

Upgraded BIP 10g to BIP 11g and migrated templates.

Provided Siebel environment support to Software Quality Assurance (SQA) team throughout DIT, SIT, UAT, performance testing

Provided production support and system administration for Siebel applications and IVR.

Supported development team for their daily tasks that include Generating New Local Database, DB extract, resolving the local database initialization problems and compiling SRF and deploying to dev environment.

Coordinated with development team on code migration.

Environment Summary:

oApplication Software: Siebel 7.8.2 & 8.1.1.5, 8.1.1.10 and IP 2015

o3rd Party Integrated Software: Actuate, Sun one Directory Server, BIP 11g, OBIEE 11g/12c, ODI 11g/12c

oOperating Systems: Linux 86_64, Windows 2003, 2008 Server and 2012 server

oDatabase: Oracle 10g/11g and 12c

oWeb Server: IIS 7.0, Tomcat 7.1

National Archives, College Park, MD Feb’12 – Jan’15

Positions: Sr. Siebel System/Infrastructure Administrator

Responsibilities:

Performed Siebel system components sizing (Siebel web server, application server, database server and networking)

Build, configured and administered windows 2003 & 2008 servers.

Installed and configured Siebel Gateway, Siebel application and Siebel database servers and report server in UNIX & Windows platforms.

Configured Siebel server load balancing.

Upgraded Dev, Test, and Pre-Prod and Production environment from Siebel 6.3 to 8.1.1.

Performed upgrade script tuning using Upgrade Tuner (Parallel processing) to improve performance.

Installed and Configured single sign on (SSO) using LDAP Sun one Directory Server.

Installed and configured OBIEE server, presentation server, Informatica server, DAC and Oracle Data Integrator.

Configured OBIEE server, presentation server in cluster.

Installed and Configured Oracle BIP.

Coordinated with development team to apply application and system patching procedures and schedules.

Configured Siebel ADM functionality to migrate non repository data.

Provided Siebel environment support to Software Quality Assurance (SQA) team throughout DIT, SIT, UAT, performance testing

Provided production support and system administration for Siebel applications.

Supported development team for their daily tasks that include Generating New Local Database, DB extract, resolving the local database initialization problems and compiling SRF and deploying to dev environment.

Coordinated with development team on code migration.

Environment Summary:

oApplication Software: Siebel 7.8.2 & 8.1.1.6 and 8.1.1.11

o3rd Party Integrated Software: Actuate, Sun one Directory Server, OBIEE 10g/11g, ODI 11g

oOperating Systems: Sun Solaris sparc 64-bit, Linux 86_64, Windows 2003, 2008 Server

oDatabase: Oracle 10g/11g

oWeb Server: Sun One Web Server

U.S Department of Education, Germantown, MD May’07 – Jan’12

Positions: Sr. Siebel System Administrator and Production Support Engineer

Project: Common Services for Borrowers (CSB)

Responsibilities:

Performed Siebel system components sizing (Siebel web server, application server, database server and networking)

Created Siebel environments architecture diagrams

Installed and configured Siebel Gateway, Siebel application and Siebel database servers and report server in UNIX & Windows platforms.

Upgraded Dev, Test, and Pre-Prod and Production environment.

Performed upgrade script, Siebel server and database tuning for better performance

Coordinated troubleshooting and resolution of numerous infrastructure-related issues in Production environment with network engineers, UNIX administrators

Collaborated with UNIX administrators to install and configured Service Guard packages for Siebel Server and Gateway failover, and NFS mount points for data transfer

Collaborated with Windows administrators to install and configure Microsoft Cluster Service (MSCS) for Siebel Server failover for CTI

Installed and configured Avaya CVCT for Siebel CTI integration, and worked with Avaya engineers to fine-tune Siebel CTI integration with Avaya telephony servers

Configured single sign on(SSO) using LDAP

Collaborated with network engineers to configure Cisco Content Switch for Siebel Web Server (Apache) high-availability and load balancing.

Coordinated troubleshooting and resolution of numerous integration-related issues in Production environment with system administrators for MQ Series, MQSI, Web Sphere, COM Objects and COM Adapter and Cobol programs.

Coordinated with operating system administrator for application and system patching procedures and schedules.

Installed and configured Siebel Dedicated and Mobile clients, provided support for configuration of Internet Explorer for Web Client, and created packages for Siebel Web client pre-deployment for call center.

Developed UNIX shell scripts, SQL*Loader scripts, PL/SQL and autosys JIL scripts programs for batch processing of flat files through Siebel EIM

Developed PL/SQL programs for special data operations (updates, inserts and deletes) with volumes of 100+ million records

Configured and fine-tuned IFB files for loading data from Siebel EIM tables into Siebel Base Tables

Troubleshot EIM process failures in Production environment by reviewing EIM log files and making appropriate IFB changes or creating Index as necessary.

Configured Siebel ADM functionality to migrate non repository data.

Provided Siebel environment support to Software Quality Assurance (SQA) team throughout DIT, SIT, SAT, performance testing

Provided 24x7 production support and system administration for Siebel Call Center.

Served as the designated point of contact for all environment and functional issues

Supported developers for their daily tasks that include Generating New Local Database, DB extract, resolving the local database initialization problems and compiling SRF and deploying to dev environment.

Assigned data Privileges to the users as per the Responsibilities and position in the organization hierarchy.

Used Clear Case and Clear Quest for version control.

Created a batch job to backup repository from Development environment every day mid-night.

Coordinated with development team to migrate code from development environment to testing environment include SRF, web templates, smart scripts, workflows, EIM jobs, web services, LOV values.

Refreshed Siebel data base with new set of Test Data for testing.

Environment Summary:

oApplication Software: Siebel Financial Services, Call Center 7.5.3.15, 7.8.2.11 & 8.1.1.3

o3rd Party Integrated Software: Actuate, Tivoli Access Manager, Avaya, OBIEE

oOperating Systems: HP-UX B.11.11 (11i) 64-bit, Windows 2000, 2003 Server

oDatabase: Oracle 10.2.0.4

oWeb Server: Apache Web Server, HP UX Web Server

Other Software Used: TOAD, Rational Robot, Unicenter AutoSys, Quest Foglight, Quest Spotlight, ServiceCenter, Rational Clear Case and Clear Quest

AllState Insurance Company, IL Sep’ 06 –May’07

Positions: Sr. Siebel System Administrator/Production Support Engineer

Project: Customer Information Center (CIC) and Allstate Recovery System (ARS)

Responsibilities:

Provided 24x7 production support and system administration for Siebel Financial Services/Sales 7.7.2.6

Served as the designated point of contact with Production issues and Siebel Tech Support for all technical issues

Performed installation and configuration of Siebel Server, Siebel Gateway and Siebel Web Servers in Windows 2000 and 2003 Server

Performed installation and configuration of Siebel Reports Server components, including Actuate Reports Server, Actuate Management Console and Actuate Active Server

Configured Allstate customized Single Sign on Functionality with Siebel

Installed and configured Siebel Dedicated and Mobile clients, provided support for configuration of Internet Explorer for Web Client, and created packages for Siebel Web client pre-deployment

Performed performance testing for the Oracle 10gR2 Upgrade

Coordinated with DBA for the Oracle 10gR2 Upgrade (Updating the ODBC Drivers to support Oracle 10g)

Coordinated troubleshooting and resolution of numerous integration-related issues in Production environment with system administrators for MQSI, HRM and AQT systems

Coordinated troubleshooting and resolution of numerous infrastructure-related issues in Production environment with network engineers, UNIX administrators and DBAs

Coordinated numerous maintenance procedures in the Production environment for patch installations and code migration.

Created Custom business services, Siebel EAI Business Services, Integration objects, EAI Data Mapper, XML Converter and EAI HTTP to access Accounts & Billing data in external systems.

Developed UNIX shell scripts, SQL*Loader scripts and PL/SQL programs for batch processing of flat files through Siebel EIM

Developed PL/SQL programs for special data operations (updates, inserts and deletes)

Troubleshot EIM process failures in Production environment by reviewing EIM log files and making appropriate changes or escalating with DBA as needed

Supported developers for their daily tasks that include running the task for work flow, Generate New Database, DB extract and resolving the local database initialization problems.

Assigned data Privileges to the users as per the Responsibilities and position in the organization hierarchy.

Running the tasks from command line and GUI, Monitor the logs, and increase the event log levels, monitoring the tasks and tasks fail alerts.

Provided technical maintenance, monitoring, code promotion, problem diagnostics and o troubleshooting, and performance tuning of the Siebel environment.

Migrated Repository from one environment to another on regular basis, export, import, conflict resolution for schema changes and generating browser scripts.

Created a batch job to export repository from Development environment every day for the backup.

Worked in Promoting the SRFs after completion of Manual Smoke Testing from Development to Testing environments.

Created a batch script for replacing the srfs, bringing up and down the Siebel servers.

Test Data Migration across Environments for testing.

Involved in loading the LOV’s to production environments.

Environment Summary:

oApplication Software: Siebel Financial Services and Sales 7.7.2.6

o3rd Party Integrated Software: Actuate, Avaya ORB

oOperating Systems: Windows 2000 and Windows 2003

oDatabase: Oracle 10gR2

oWeb Server: IIS

Other Software Used: TOAD, Rational Robot, Visual SourceSafe, Unicenter Service Plus Service Desk

U.S Department of Education, Germantown, MD March’04 – Sep’ 06

Positions: Sr. Siebel System Administrator/Production Support Engineer

Project: Common Services for Borrowers (CSB)

Responsibilities:

Developed UNIX shell scripts, SQL*Loader scripts and PL/SQL programs for batch processing of flat files through Siebel EIM

Developed PL/SQL programs for special data operations (updates, inserts and deletes) with volumes of 100+ million records

Configured and fine-tuned IFB files for loading data from Siebel EIM tables into Siebel Base Tables

Troubleshot EIM process failures in Production environment by reviewing EIM log files and making appropriate changes or escalating with DBA as needed

Performed Development-to-Test and Test-to-Production code migration for upgrade from Siebel 6.3 to Siebel 7.5.3 and for periodical maintenance releases

Investigated and resolved Siebel 6.3 to 7.5 upgrade issues in coordination with DBAs and Siebel Expert Services

Coordinated troubleshooting and resolution of numerous integration-related issues in Production environment with system administrators for MQSeries, MQSI, WebSphere, COM Objects and COM Adapter and Cobol programs

Coordinated troubleshooting and resolution of numerous infrastructure-related issues in Production environment with network engineers, UNIX administrators and DBAs

Coordinated numerous maintenance procedures in the Production environment for patch installations and code migration

Collaborated with UNIX administrators to install and configured MC/Service Guard packages for Siebel Server and Gateway failover, and NFS mount points for data transfer

Collaborated with Windows administrators to install and configure Microsoft Cluster Service (MSCS) for Siebel Server failover

Performed installation and configuration of Siebel Server, Siebel Gateway and Siebel Web Servers in HP-UX 11i, including fine-tuning of Kernel parameters, Apache configuration and UNIX environment variables

Performed installation and configuration of Siebel Server, Siebel Gateway and Siebel Web Servers in and Windows NT, 2000 and 2003 Server

Performed installation and configuration of Siebel Reports Server components, including Actuate Reports Server, Actuate Management Console and Actuate Active Server

Installed and configured Avaya CVCT for Siebel CTI integration, and worked with Avaya engineers to fine-tune Siebel CTI integration with Avaya telephony servers

Performed installation and configuration of Resonate for Siebel Server load balancing

Collaborated with network engineers to configure Cisco Content Switch for Siebel Web Server (Apache) high-availability and load balancing

Provided Siebel support to Software Quality Assurance (SQA) team throughout SIT, SAT, load testing, performance testing, failover testing and end-to-end integration testing; coordinated test runs and creation of test cases and scripts with SQA engineers

Created Siebel Anywhere upgrade kits for distribution of new Siebel repositories and Actuate reports (Siebel 6.3)

Installed and configured Siebel Dedicated and Mobile clients, provided support for configuration of Internet Explorer for Web Client, and created packages for Siebel Web client pre-deployment

Provided 24x7 production support and system administration for Siebel Financial Services 6.3 and 7.5.3

Served as the designated point of contact with Siebel Tech Support for all technical issues

Supported developers for their daily tasks that include running the task for work flow, Generate New Database, DB extract and resolving the local database initialization problems.

Assigned data Privileges to the users as per the Responsibilities and position in the organization hierarchy.

Migrated Repository from one environment to another on regular basis, export, import, conflict resolution for schema changes and generating browser scripts.

Created a batch job to export repository from Development environment every day for the backup.

Worked in Promoting the SRFs after completion of Manual Smoke Testing from Development to Testing environments.

Configured New Users to the development and production systems that include new user creation, adding position and responsibility. Created mobile users for Development System for their local database.

Created custom workflow component definitions to monitor the work flow actions and agents for different groups and tuned the workflows for performance.

Created a batch script for replacing the srfs, bringing up and down the Siebel servers.

Test Data Migration across Environments for testing.

Involved in loading the LOV’s to production environments.

Environment Summary:

oApplication Software: Siebel Financial Services, Call center 6.3.2, 7.5.3.9

o3rd Party Integrated Software: Actuate, Resonate, Tivoli Access Manager, Avaya

oOperating Systems: HP-UX B.11.11 (11i) 64-bit, Windows 2000

oDatabase: Oracle 9.2.0.4

oWeb Server: HP-UX Apache-based Web Server v.1.0.05.01 (Apache 2.0.45)

Other Software Used: TOAD, Rational Robot, Unicenter AutoSys, Quest Foglight, Quest Spotlight, ServiceCenter, Rational Robot, PVCS

Merrill Lynch, Pennington, NJ Oct’03 – Feb’04

Siebel System Developer

Operated SIEBEL eFinance 7.0.5 as the CRM component to the Wealth Management Technology Platform initiative.

Used UI to create new and modification of existing – Screens, Views, Variety of Applets, Pick Lists, Business Objects, Business Component, Links, Joins, Extension Tables, Extension Columns using Siebel Tools and Siebel VB.

Created Assignment Rules and criteria and ran Assignment Manager in Dynamic and Batch Mode.

Creation of Responsibilities and managing visibility using view and responsibility.

Obtained knowledge of developed system for Day 1 support; coordinated knowledge transfer sessions between development team and onsite/offshore day 1 support team

Implemented Integration Framework context setting using SIEBEL Browser Script to pass data elements to Thomson Financial for real-time integration.

Utilized SIEBEL eScript to integrate with external sources via MS .NET Technology; specifically, MS .NET Framework and Web Services.

Executed SOAP XML technology with .NET Framework for VBC’s and eScript Web Service calls.

Loaded data from legacy systems into staging tables

Developed Stored Procedures to clean up erroneous data in staging tables and loaded into EIM tables for Contacts, Accounts, Assets and Household entities

Created IFB files to define rules for Insert, Update and Delete processes

Developed batch files to run EIM tasks using Server Task Manager

Developed Windows Scripts to keep track incoming data and monitored success rates and logged errors

Developed JIL script in AutoSys to automate EIM tasks

Performed Unit Tests and verified results in EIM and Base tables

Environment: Siebel 7.0.5, Finance, Interactive Designer, Tools, UI, EIM, EAI, eScript, AutoSys, Workflow, Assignment Manager, SQL Server,DB2

AT & T Seattle, WA Sep’02 – Aug’03

Siebel Configuration & EIM

Responsibilities:

Environment: Siebel 7.0.3, Sales, Field Service, Tools, EIM, EAI, eScript, Workflow, Assignment Manager, Oracle 8.1.7

Akamai, Cambridge, MA Apr’02- July ’02

Siebel Sales/Service/Call Center 6.1, 6.3, 7.0.3

Used the Siebel XML Format for interchange of information with Legacy Order Fulfillment Application.

UAT/SIT bug fixing

Environment: Siebel Tools, Product Configuration, ePricing, EAI, eScript, EIM, Workflow, Actuate

Sprint, Kansas City June’01 – Mar’02

Siebel eCommunication 6.3/7.0.3

This is a Siebel eCommunication implementation with Siebel 6.3 in the initial phase and worked on the pilot implementation on the upgraded to Siebel 7.0.3.Worked with enhancement team for next release/phase and included fixing defects in current release. This project has number of integrations with external systems for credit card verification, Address verification, Billing Application etc.

Environment: Siebel Tools, Configuration, EAI, Thin Client Configuration, Server Administration, Oracle 8.3

Nortel Networks Nov’98 – Mar ’01

Boxboro, MA

Responsibilities:

Designed the UI interface for the networking product monitoring application.

Front end Screen Designing using extensive Java Swing API.

Event-driven applets enabling proprietary database access calls inside the front end.

Environment: Java 2, Swing API, Windows NT, Clear Case, Emacs, Unix

Machinery & Spares July’98 – Sep’98

Sales Management System

Environment: Java 1.2 API, Applets, Servlets, JDBC, HTML, Netscape Navigator, Internet Explorer, Windows NT 4.0, Windows 95, Dos 6.2

Responsibilities:

Design of various phases of the system.

Order validation.

Database access for retrieval

Propel Valves India (P) Ltd. July’97 – June’98

Querying Customer Information (MIS) & Report Screens

Environment: JDK 1.1, AWT, HTML, Java Web Server, ANSI SQL – 2, Internet Explorer, Windows NT 4.0, Windows 95, Dos 6.2, TCP/IP

Education:

B.E in Electronics & Communication Engineering, Bharathiar University, INDIA

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