Customer Service Assistant
Resume:
Maria Melendez
Kissimmee, FL ***59
********@*****.***
EDUCATION: Valencia College Kissimmee FL
Present Associate in Science Degree anticipated Spring 2019
Major: Business Administration/ Human Resource Management
TECO, Kissimmee, FL
8/14-2/15 AMT Certified: Medical Laboratory Assistant and Phlebotomy Technician
Plaza Business Institute, Jackson Heights, New York
6/01-3/02 Certified: Office Assistant/Computer Operations
EXPERIENCE: Florida Hospital South, Orlando, FL
4/15-Present Pathology Laboratory Assistant III
Received and accessioned specimens from all six of the Florida Hospital Campuses including outside facilities using Sunquest, CoPath and iExtend
Used knowledge of medical terminology and human anatomy to identify and order specimens
Used trouble shooting skills to resolve issues with incoming patient specimen to avoid errors and incorrect reporting
Registered patients using iResolve
Worked and communicated with various different departments in the hospital setting
Worked in Specimen Receiving
Worked directly with the Pathologists and PAs
Assisted with patient inquires
American Income Life, Orlando, FL
4/14-7/14 Agent
Provided life insurance and supplemental health benefits to working families
Professional Examination Service, New York, NY
10/05-06/13 Program Assistant
Assisted program director in the direction and management of the testing activities for clients
Supported Directors administratively with special requests including research, projects, and other miscellaneous duties
Worked independently with little direct supervision
Handled multiple priorities simultaneously
Corresponded directly with clients and candidates through emails and phone conversations
Used office equipment such as fax, copier, and scanner
Assisted candidates with applications for exams
Shipped exam and meeting materials using FedEx, UPS, and USPS
Administered paper and pencil exams
Schedule and organized meetings and events both on and off site; ordered provisions as appropriate and prepared agendas
Made travel arrangements and completed expense reports for directors.
6/02-10/05 Senior Customer Service Representative
Answered incoming calls on both ACD and non-ACD lines
Maintained and monitored client voice mailboxes
Corresponded with candidates through emails
Acted as an informational resource for members of the Customer Service staff
Handled difficult client problems/questions and resolved candidate/client conflicts/crisis
Monitored ACD to make sure candidates calls are answered in a timely, efficient and knowledgeable manner
Assisted Director in supervising and coordinating the work flow in Customer Service
Prepared weekly reports totaling candidate emails and outbound calls handled by customers service and submitted reports to Director according to schedule.
Assisted Director with departmental training meetings
Metropolitan Telecommunications, New York, NY
4/99-3/ 01 Senior Account Manager
Handled a multi-line phone system
Troubleshoot customer repair issues
Handled billing issues, feature changes, new installation, move services, add additional lines and performed telephone number changes
Assisted Customer Relations Department in administrative tasks on a daily basis
SKILLS:
Typing: 35wpm
MS Outlook
MS Word
MS Excel
MS Power point
Event Planning
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