Training Manager
Resume:
Row (Rowyada) Fakhouri
Chicago, IL 60614
Dearborn, MI 48126
***********@*****.***
Accomplished business professional with over 18 years of experience demonstrated extensively in project management, global mobility, change management, IT implementation, streamlining procedures and productivity efficiency through effective HR business planning.
INDUSTRY EXPERIENCE
Consulting
Immigration Law
Non-Profit/Private/Public
Environment & Sustainable Solutions
International Tax
Public Relations
Health Care
IT / HRIS
Real-estate / Retail / Sales
Hospitality
Manufacturing
State Department/Embassy
TECHNICAL SKILLS
Benchmarking
Global HR Process Expert
Program/Project Management
Benefits Analysis and Distribution
IT System Implementation
Redundancy Elimination
Career Path Training
Mergers and Acquisitions
Salary Structure Analysis
Change Management
Organizational Restructure
Strategic Planning
Client Relationship Management
Policy Creation/Enforcement
Talent Acquisition & Retention
Event Planning & Team Building
Process and Procedure Development
Training and Development
CAREER EXPERIENCE
IC & SP, (International Consulting and Strategic Planning), Chicago, Illinois 5/2003 – Present
Consultant: Worldwide travel to over 25 countries, living abroad and cultural immersion. Small Business Management, Start-Up, Conflict Resolution, International Assignment Relocation Cost Assessments, Process Improvement and Process Development, Compensation Analysis, Benefits Analysis, Benefits Vendor Liaison, Career Path Training, Contract Negotiation, Merger and Acquisition project management
Acquisition analysis and planning for cultural training and dispute resolution for Health Care Facility
Increased pay rate and promotions on average by over 40% in individual IT career path development
Provided on-call services for new HR practice administration and management of staff
Human Resources implementation and public relations support for start-up Accounting Firm
Talent Acquisition for multiple organizations and positions across many industries from IT to Medical
VEOLIA (Environmental Services), Chicago, Illinois 4/2015 – 11/2015
Global Mobility Manager:
Managed all Domestic Assignments and Global Assignees both to the US and abroad (Inpat/Expat)
Managed vendors services, benefits, Medical, Retirement, payments, reimbursements, policy application for domestic and global relocations and for the duration of assignments
IT implementation work flow analysis and efficiency training for all employees and vendors
Applied innovative solutions to gaps in HRIMS systems limitations in Global relocation benefits payments
Policy enhancement found budget solutions saving tens of thousands with application of best practices
Conducted companywide training on process and policy improvements along with IT enhancements
RESOURCE GLOBAL PROFESSIONALS, Chicago, Illinois 10/2011 – 4/2012
HR Lead: Merger and Acquisition / IT Implementation / International and Domestic Human Resources
Provided merger organization chart analysis and documentation used for implementation
Merger required PeopleSoft to convert data to Workday Cloud Information System implementation for new hires and newly acquired international assignments and new locations
Process and procedure analysis of HR function A-Z, review for redundancy and assess to match needs for reporting and streamlined merger of current processes to new Workday capability
Discovered need for supplemental software to address Global population reporting requirements
Project Management of additional IT vendor/service providers, costs, analysis of system capability reporting options and processing to merge with Workday and complete business needs in regard to HR payroll and reporting internally as well as confidentiality access to fill gaps in international HRIS
Led internal HRIS staff, vendors, and internal IT support for coding, testing, analysis, Executive team meetings, reporting and escalation process to ensure all business needs and deadlines were met
A.C.C.E.S.S. (Non-Profit) Dearborn, Michigan 2/2005–10/2006
Director of Human Resources: 200 direct employees and 100 contractors, interns, and volunteers. Talent Acquisition. Benefits analysis with fiscal office, insurance coverage record keeping, pension plans, and personnel transactions. Salary analysis and application of best practices company wide. Designed, planned, and implemented employee relations programs, policies, and procedures. Prepared labor contract agreements and supervised management on contract agreements. Handled employee grievances, including terminations with legal counsel. Coordinated and reviewed staff evaluations in all departments. Conducted quarterly organization-wide meetings, training, and events for staff and Board of Directors.
Met with numerous domestic and foreign Heads of State and CEOs as organizational spokesperson
Won proposal agreements from Board of Directors and Executive Staff to implement new programs
Analyzed organizational structures, responsibilities, teamwork, business or operating procedures, reporting relationships, and work processes to design efficient methods of accomplishing work
Acquisition of Cultural Museum, staffing and HR policies and benefits reviewed and implemented alongside legal assessment of new entity to ensure and provide consistency long term proper administration
DELOITTE & TOUCHE, LLP, Detroit, Michigan 5/2000–4/2003
Senior International HR Consultant/Manager: Consulted with Volkswagen of America Incorporated (and partner companies Audi, Rolls-Royce, and VW of Latin America) and Navistar International Truck & Engine Corporation.
Merger of numerous international HRIS systems and processes streamlined for VW and entities
Provided liaison and led weekly meetings between senior-level clients and Deloitte senior executives
Won clients via team proposals and presentations, and effectively added on existing-client services
Initiated implementation of new processes, technologies, and documentation while educating client staff due to merger of new international companies and entities
FORD MOTOR COMPANY, (Contract) Allen Park, Michigan 6/1997–5/2000
Senior International HR Consultant: Coordinated 100s of Executive and High level expatriate and international foreign-service employees Managed audit and process of complete pay for home and host location, including foreign-service compensation, cost of living, reimbursements, state department hardship payments, exchange rate updates, health care provisions, tax and dual payroll, and incentives. Coordinated processing of health care, immigration/tax laws, travel/safety, customs regulations, home finding/selling, car purchase/selling, acclimation, schooling, and language by coordination of resources.
Managed payroll/split pay of salaries and benefits including bonuses, hardship payment, reimbursements, travel expenses, and other international payments
Conducted meetings and reporting to Executive Staff and conflict resolution advisement
Led process efficiency improvement meetings for Ford International Service Center. Created international HR manuals, policies, and processes
Acquisition of Mazda International payroll and benefits assessment, review, tracking and grandfather benefits, and coordination and review of roll-off and move to new payroll
Direct communication to Employees regarding all aspects of payroll, benefits, and assignments.
EDUCATION
PMP Certification, Agile, Scrum, and Data Analytics, Microsoft Program Expert
Wayne State University, Detroit, Michigan
Bachelor of Arts in Political Science/Foreign Relations and International Studies, Graduated with Honors
Communications/Public Relations Minor
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