Administrative Assistant Customer Service
Resume:
Linda Gutierrez
**********@*****.***
Targeting Executive Assistant Opportunities
Administrative professional eager io leverage 15 years of experience and office managerial skills to s€cure a Seasonal Transcriber positon. Highly organized, efiicient and skilled in a variety of office support tasks, including:
. Office Organization & Administralion
. Records & Database Management
. General Bookkeeping (Ai/P & I'lR)
. Telephone & Front Office Reception
. Bi-lingual (Spanish)
. Spreadsheets & Reports
. Scheduling & Calendaring
. Meeting & Event Planning
. Filing & Data Entry (60 WPM)
. Strong OralMritten Communications Skills
. WellSpoken on the Phones
r Very Well Organized and Good w/ Time
[ranagement
. 10-Xey
Computer Skills:
Advanced skills with MS Word, Excel, Outlook, Publish€r, Accoss, Lotus Notes Experience:
Austin lndependent School District trtr Austin, TX tr! Largo Urban School Dlstrlct Administrative Assistant lll, 1rl2002 to Present
Compose correspondence, reports, forms, and other documents independently or from transcribing machines, notes, or general instruction from supervisor and staff; proofread material and cor.ect g.ammar, spelling, or word usage; receive and screen callers and direct them to the appropriate party for disposiiion; interpret AISD policy on routine administrative matters and explain procedures to others; set appointments, coordinate meetings, and schedule conterence rooms for supervisors and staff using an on-line calendaring system; anange hotel and airline reservations and make travel plans for supervisors and siaff. Compile budget data from tinancial recordsi maintain records of budget transfers; establish filing system for accounts payables, purchase orders, and equipment inventory; maintain and control conlidential employee or departmental files; schedule facility and office equipment maintenance. Develop and maintain computerized spreadsheets and databases to enter information and generate reports; produce, revise, or refine formal presentation materials, using presentation soft\,vare. Results:
Eamed outstanding ratings on annual reviews for the past five years. Recognized for high{uality work, organizational strengths and exceptional customer service delivery. Praised by supervisors for excellent performance as office manager. Excelled within deadline-intensive environment, ensuring the accurate and on-time completion of all projects. EBARA Technologies lnc.
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u Austln, TX D! Vacuum Pump Repair & Rsmanufacturlng Components Division Service Coordinator, 2nl 2OOO to'l I El2OOl Provide excellent customer service, issue rsturn authorization numbers (RMA'S), and coordinate the shipping and receiving of vacuum pumps for repair and remanufacturing.
Results:
Ebara Components Division Field Service is widely recognized by manufacturers and capitral equipment OCMS as a leading vacuum pump and related equipment service provider. TilD Temporaries DD Austin, TX trtr Temporary Agency Administrative Assistant / Receptionist, 111******* lo 212512000 Temporary assignments for diverse clients (e.9., high tech, manufacturing, real estate, govemment and education). Results:
Obtained a full time position with Ebara Technologies, lnc. Manpowor, lnc. ! Augtln, TX llil Temporary Agency Administrative Assisiant / Rec€ptionist, 10/6/1999 io 10/2911999 Temporary assignments for diverse clients (e.9., high tech, manufacturing, real esiate, govemment and education). Results:
Demonstrate the ability to learn new organizational processes, workflows, policies and procedures with minimal ramp-up time. Create database and spreadsheets that improved inventory management and reporting accu.acy. Linda Gutierrez
Page 2
State Bar of Texas tri Austln, TX !tr Texas EqualAcc€ss to Justice Foundatlon Administrative Assistant ll / Receptionist, 2611990 to 7/30/1999 Perform assigned duties with minimum supervision; idenfiry problems and implement or recommend solutions; interpret and apply policies and procedures within limiis of authority; use tact and discretion; interacl effectively with supervisors, officials, employees, and the general public; leam and adapt to new technology as it related to office practices and procedures; maintain confidentiality of information; attention to detail; work effectively despite interruptions; plan, organize, and prioritize work; proofread documents and other worki use a computer, related sofrware, transcribing equipment, and other strandard office equipment; type 50 words per minute.
Results:
The Texas Access to Justice Foundation grants funds to assist nonprofit organizations in providing ftee legal assistance to low- income Texans who desperately need help.
Today's Temporary Dtr Austin, TX trul Temporary Agoncy Administrative Assistant / Receptionist, 9/1/1989 to 2/5/1990 Temporary assignments for diverse clients (e.9., high tech, manufacturing, real estate, govemment and education). Results:
Obtained a full time position with the State Bar ofTexas. lntemal Reysnue Service ! Austin, TX o! Govemment Seasonal Datra Transcriber, Total time with employer4 years between 1989 - 1998 Skilled in operating a alphabetidnumeric keyboard with acceptable speed and accuracy. Ability to understand and apply machine operating and data transcribing procedures. Data transcribers work from unedited and un-coded source documents; or from complex documents that are prepared by the public. Based on knowledge of the data, datra transcribers conect errors or refer the document to the proper person for conection. Examining, perfecting, processing, and converting (inputting) informalion from a variety of taxpaye. prepared rEtums and .elated schedules, federal iax forms, and other iaxpayer information into the IRS computer system from taxpayer returns.
Results:
Met and exceeded quota for documents entered into a CRT. Recalled for a regularly scheduled tour of duty during tax season. corporate Risk Counsolors D! Austin, TX :lD l{edical lnsurance Medical lnsurance Claims Processor, 1985 to 1986
Knowledge of medical and insurance terminology; familiarity with IBM personal computer operations. Make determinations regarding compensability or liability/damage potential on routine cases; authorize treatment or initiate other activities on claims, such as contracting outside adjustors or investigators; set financial reserves for cases; determine temporary disability rates; review injury reports to determine possibility for third party liability; conespond with claimants, attorneys, and others; set diary dates for periodic review of case tiles; and determine wlrich case tiles should be closed by reviewing files or researching court records. Authorize payments and complete necessary claims in order to pay vendors and claimants within prescribed deadlines; communicate with departmental representalives, vendo6, attomeys, and claimants to clariry facts, conect errors in paperwork, and check on employees' work status or status of unpaid bills; and review paperwork submitted by claimants for accuracy, completeness, and timeliness.
Results:
Hired in Premium Accounting and promoted to Claims Processing. Education:
Tax Training School of H&R Block in the lield of Tax Theory and Retum Preparation
!cAustin, TX 2006
lncome Tax Course Part 1 Certificate of Credit
Tax Update D D Certificate of Attendance
Huston-Tillotson University utr Austin, TX
'1994. Major: Business Administration
Phillips School of Business & Technology tr! Austin, TX Associate of Applied Science Degree, 1994. Major: Business Admin/Accounting
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