Rubab Khan Resume

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RUBAB KHAN

**** ******** *****, ********* *****, MI 48307, Cell: 586-***-****, E-mail: ac6bzs@r.postjobfree.com CMA with experience in a multiphysician family medical practice and additional healthcare experience in office management. Dedicated to providing premium patient care. MEDICAL ASSISTANT EXPERIENCE

Henry Ford Macomb Health Center - Fraser (Previously, St. Joseph Macomb), Clinton Township Medical Assistant, 2006 – 2010

• Medical Office Management

• Bookkeeping & Filing

• Medical Billing & Coding

• Taking Patient Vitals

• Blood Draws

• Injections

• Patient Scheduling

• Medical Records Management

• Patient Education

• HIPAA and JCAHO Knowledge

OTHER SKILLS

Highly capable healthcare professional with over 5 years of physician private practice and ambulatory management experience, clinical proficiencies and a Bachelor’s Degree in Business Administration. Possesses excellent managerial and leadership ability. Creative, resourceful individual with the capability to meet deadlines and maintain organizational objectives. Able to relate effectively with physicians, senior management and clients. Results oriented and highly organized.

PROFESSIONAL WORK SUMMARY

Pondview Personal Physicians, P.C., Madison Heights Office Manager; October 2013 – December 2016

• Managing and developing the medical practice

• Overseeing different operations for clinic such as setting up various EMR/EHR systems

• Managing effective performance of the front office and supervising medical office staff

• Patient-physician relation issues management

• In charge of medical billing processes

• Developing, hiring, creating and training an effective team

• Business development and negotiation

• Problem solving skills and conflict resolution

Rubab Khan Resume

2

Podiatry and Foot Specialist, Livonia, MI

Supervisor; February 2013 – August 2013

• Manage clinic operations and customer service

• Assist in billing and accounting systems

• Consistently evaluate current systems in order to proactively find room for improvement Independent Consultant

Medical Offices and Clinics, Detroit Metro Area, MI August 2013 – December 2016

• Provide office management and administration strategies to Medical Clinics as needed

• Develop effective customer care strategies

• Provide vendor relations and support

• References from individual clinics will be provided on request National Homecare, Wayne, MI

November 2010 – February 2013; Marketing Manager and Administrative Assistant

• Active role in all levels of medical office operations.

• Developed and performed sales and marketing strategies for the company while building a solid company image, acquiring new business, and maintaining rapport with existing clientele.

• Planned and administered the firm’s marketing operations budget and track performance in a metrics-based system.

• Organized and executed seminars, fairs, trade and industry shows.

• Coordinated with web team to develop and maintain company website while being responsible for commerce logistics and design, comparison and procurement of marketing materials.

• Primary contact between company, vendor and customer. Handled all complaints, escalations and special requests in regards to marketing.

• Liaison between management staff and field sales personnel, working to ensure proper communication and delivery of comprehensive solutions.

• Responsible for coordination of interview between management and prospective employees, organization of company payroll, and personnel file maintenance and confidentiality. Also responsible for accurately evaluating staff performance and productivity, assisting in factor assessments as needed. SELECTED ACCOMPLISHMENTS

• Developed 3 new territories within 6 months

• Maintained new referral tracking system that improved patient care and identified and resolved ongoing problem of delay in patient care.

• Successfully created and implemented a more streamlined and seamless office process in order to ensure optimum performance and reduce inefficiencies.

EDUCATION, TRAINING AND CERTIFICATIONS

• Medical Assistant Certification, 2005, Utica Adult Education

• B.A. in Business Administration, Baker College, Clinton Township, MI

• Home Health Aide Certification

• CPR/AEA Certified

Rubab Khan Resume

3

• Lean Management and Excellence Service

• Six Sigma and Employee Engagement program leader

• Property/Casualty and Health/Life Resident Producer TECHNOLOGY SKILLS

• Microsoft Applications

• Health IT: Dr. First All Scripts, Well Centive, Misys, Powerchart, EMR/EHR apps REFERENCES WILL BE PROVIDED ON REQUEST

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