Sales Engineer
Resume:
MARK HOSAGE
972-***-**** – OFFICE
972-***-**** – MOBILE
PROFESSIONAL EXPERIENCE
PAVASO (Plano, Texas)
Mortgage industry innovator providing the ability to perform a mortgage closing electronically and paperless. Delivered as a SaaS, Pavaso’s Digital Close product is capable of handling eNotes and other Mortgage Industry Standards Maintenance Organization (MISMO) SMART Docs as well as hybrid closing with some documents ‘wet- signed’ as per the preference of investors on the secondary market that ultimately purchase the notes.
Sales Engineer (February 2016 – June 2017)
Provided technical sales support for all of sales in the USA:
Provided product demonstrations for all sales prospects both lenders and title companies.
Advised prospects on the various business process improvements provided by the use of the product.
Answered any and all product and technical questions. ACQUEON (Dallas, Texas)
Leading provider of advanced call list and campaign management products for Cisco’s Unified Contact Center Enterprise and Unified Contact Center Express outbound dialers. Provider of software that sends e-mail and SMS text messages as part of a coordinated customer outreach platform. Marketer of a multi-channel inbound-outbound contact center product that works with Microsoft Skype for Business. Sales Engineer (July, 2013 July, 2015)
Provided complete technical sales support for USA, Europe, Latin America, and South America:
Made key contributions to one of Acqueon’s largest sales to Her Majesty’s Revenue and Customs, for just under $1,000,000. Developed the response to the RFP, created product demonstrations, aided in the designed the SaaS deployment, and authored the SOW; coordinated all technical aspect of the sale with two UK-based Cisco partners.
Provided technical sales support to help close sales for SMB and large corporations such as Stewart Title, GetInsured, AvantCredit, Meridian Health, and Bureau of Manhattan Community College.
Created and presented product demonstrations at Cisco events in US, Mexico, England, and Brazil.
MARK HOSAGE 2
VOXPERITUS (Dallas, Texas)
Industry-leading provider of voice technology solutions for modern customer contact centers.
Consultant (October, 2012 July, 2013):
Provided consultation to leading contact center operators in regard to speech-enabled voice self-service solutions; this effort led to increased customer satisfaction, increase in use of automated call handling (self-service), and higher percentage of first-call resolution. VOXIFY (Dallas, Texas)
A leading provider of speech recognition-enabled IVR applications delivered as a service
(SaaS); merged with [24]7 in December, 2011.
Senior Solutions Consultant (April, 2006 December, 2011):
Successfully sold to prospects and clients from the airline (United-Continental, Republic and American), entertainment (SeaWorld, Vail Resorts), retail (Foot Locker, Safeway and Rite Aid), Internet (Go Daddy), and healthcare (Kaiser Permanente, MHN and Carrington) industries.
Made key contributions as member of the sales team that landed the company’s largest and most profitable client, MetroPCS.
Consulted on all technical and functional aspects of selling hosted and premise-based inbound and outbound speech recognition applications for Interactive Voice Response systems (IVRs) including the telephony connectivity, Computer Telephony Integration
(CTI), and data integrations.
Developed winning proposals, system designs, demonstrations, solution specifications, and RFP/RFI responses.
CROSS TELECOM (Dallas, Texas)
An Avaya Platinum Partner/Reseller, now part of Arrow S3. Applications Specialist (January, 2005 March, 2006):
Supported account executives in all pre-sales activities for Unified Communications, Call Center, and CRM applications offered by Avaya, Witness/Blue Pumpkin, Cross- ISVs, and other leading vendors in the contact center/CRM marketplace for one of Avaya’s largest resellers.
Solved customer-contact-based business problems for accounts like ATMOS Energy and Norwegian Cruise Line by designing solutions in a VoIP environment. MARK HOSAGE 3
AVAYA, INC. (Dallas, Texas)
Leading global provider of next-generation business collaboration and communications solutions.
Systems Engineer IV, Pre-Sales (December, 2001 November, 2004):
Made key contributions to major sales (Wausau Benefits, Fortis Healthcare, Charter Communications, MD Anderson Cancer Center, Accenture/Texas Medicaid, Clarke American, Hill’s Pet Nutrition, and others).
Provided solid subject matter expertise for multi-media customer interaction management software suite (including CTI, ERMS, Web-based Chat, Self-Service Portal, and CRM applications for Call Center, HR, and Help Desk).
Developed winning RFP responses, customized product demonstrations, pricing proposals, and system configurations.
EDUCATION
Bachelor of Business Administration, Marketing: University of Texas, Austin, Texas.
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