Executive Assistant Customer Care

Neetima Issar

**, ** *****, ****** ****

DLF II, Gurgaon

Haryana -122008 INDIA

+91 – 995-***-****

+91 - 701*******

**********@*****.***

EXECUTIVE ASSISTANT

I am a professional, endeavoring a stable & challenging position as an Executive Assistant in a growth-oriented industry, where my expertise as well as experiences, will significantly add to the overall prosperity of the company and render opportunities to my career.

PROFILE SUMMARY

• Accomplished Executive Assistant offering 7 years of administrative experience reporting to a Director and other top executives.

• Consummate professional dedicated to making the lives of busy executives easier. Serve as an effective gatekeeper; prepare well-researched and accurate documents; manage busy calendars; and efficiently handle daily office tasks.

• Proficient user of MS Office (Word, Excel, PowerPoint, Access and Outlook)

WORK EXPERIENCE

• Executive Assistant to Director at NEWAGE CONCEPTS INDIA PVT LTD.

2016 – Present

• Administrative Head & EA to Director at EXPLORER MEDIA NETWORK PVT LTD.

2009 - 2014

• Customer Care Executive at CONVERGYS

2007 – 2008

• Fashion Designer & Sr. Merchandiser at JEETISH IMPEX PVT LTD.

1997 – 2000

• Merchandiser & Designer at ASHOKA OVERSEAS

1994 – 1996

• Design Consultant at CRYPTON EXPORTS

1993 – 1994

• Merchandiser at KVM INTERNATIONAL

1992 – 1993

KEY RESULT AREAS / RESPONSIBILITIES

ADMINISTRATION:

• Handled and issued Employment Agreements, Appointment Letters, Wage Increments, Incentive & Bonuses and Termination Letters.

• Composed and effectively managed employee personnel filing system.

• Evaluating and then approving employee leaves, full and final settlements.

• Accurately Planned Payroll and Remuneration related duties for all departments.

• Accountable for the process of immigration and Government related documents. Arranged Work Permits, Visiting Visas, etc.

• Maintained and upgraded the facility machinery Like Workstations, Organization’s Transports, Utilities, Vendor Agreements & Contracts, and Property/Tenancy Contracts.

EXECUTIVE ASSISTANT:

• Maintained multidimensional complex calendar events and created highly effective organized filing system

• Prioritized emails, received incoming calls, scheduled board and foundation meetings

• Booked conference rooms, arranged out of town conferences, travel and hotel accommodations

• Created, prioritized and modified documents making the office more efficient using Excel, spread and Data sheets

• Maintained strict confidentiality with sensitive information, financial documents, records and personal matters.

• Performed research, data collection, statistic compilation, document generation as necessary to complete special projects and price quotes

• Monitored email and replied on behalf of the CEO on related issues

• Implemented processes and procedures that increased operational efficiency

• Served as central point of contact for all outside vendors. Created and maintained up-to-date organizational chart.

MERCHANDISING:

• Worked in close association with American and European designers for apparel.

• Designed and handled production of apparel for American Market.

• Worked as a Sample room Head for new developments and computer aided designing.

• Negotiated the best pricing with the local vendors for the production of apparels.

• Handled the quality and timely deliveries of the shipments.

• Directly handled buyers for new orders and follow-ups.

ALMA MATER / ACADEMICS

• Graduation from University Of Delhi

• Fashion Design and Application course from Apeejay Institute Of Vocational Studies

• Industry Sponsored Program in Computer Aided Fashion Designing from Creative Computer Center

• Diploma In Entrepreneur Development Program On Hi - Fashion Garments from Small Industries Service Institute a Govt. Of India undertaking.

PERSONAGE ATTRIBUTES

• Proactive, Self motivated and determined

• Disciplined, Punctual, Dependable and maintains apex level of confidentiality.

• Decision maker.

• Powerful leadership skills.

• Problem solver.

PERSONAL DOSSIER

Notice Period: 30 days

Salary Expectation:

Open to relocation: Yes

Passport: Yes

Marital Status: Married

Gender: Female

Language: English (Proficient), Hindi (Native), Punjabi (Proficient)

REFERENCES

Will be more than happy to furnish on request

Contact this candidate