DELPHERY J. JOHNSON

SUMMARY

Mr. Johnson is a highly motivated and capable help desk/support specialist with comprehensive voice, video and data support on a cleared IC contract. He is a task-oriented, mission-focused individual with extensive experience installing, configuring, and maintaining workstations, phones and VTC equipment, other desktop devices at multiple customer locations. He provides thorough conscientious support, and effectively interfaces with customers and teammates. He has a strong history of positive feedback from customers. He excels at identifying problems, developing feasible solutions, making recommendations, and implementing solutions to efficiently meet requirements, and to resolve problems. Mr. Johnson is an extremely versatile support specialist who is eager to apply his skills, and is very motivated to develop new skills in support of the ITDAS program.

CLEARANCE

TS/SCI with Polygraph

EDUCATION

Diploma, Trenton Central High School, 1987

PROFESSIONAL EXPERIENCE

Network Support Specialist 08/2011 - Present

•Lead of network team responsible for support to the customer’s network. Coordinate customer requirements and identify problems with the team and ensure their resolution to customer’s satisfaction.

•Responsible for the installation, repair, configuration and preventative maintenance of personal computers, network equipment and telecommunications equipment.

•Answers internal inquiries and troubleshoots software and hardware failures either in person or on the phone.

•Troubleshooting of Desktop Hardware and Software, including PC Troubleshooting, PC swap outs, PC mouse issues, Keyboard issues, KVM issues, printing configurations, scanning issues, Active Directory account creations, MAP to a Network Drive and Experience with Windows platforms to include troubleshooting and Rebuilding both workstations laptops with customers proprietary build. CST Duties can include replacement of monitors, video cards, RAM, NIC; Install and configure peripheral devices such as plotters, and also provide McAffee updates/patches for standalone servers, workstation and laptops.

•Prior experience with cat5, cat6, Fiber, network switches and patch panels. Fiber optic cables, wall jacks, hardware rack sand communications equipment as required Dressing and Labeling cables and racks, path panels, etc.

•Receive, and review build packages and run lists to plan install and repair projects in support of IC contract

•Install and configure customer workstations on multiple networks in customer spaces

•Install and configure printers, digital sender and classified and unclassified fax machines

•Repair and replace workstation components, such as hard drives, video boards, power supplies, etc.

•Reinstall and test workstation operating systems

•Install and configure classified and unclassified phones and install audio/video equipment

•Experience to be able to set up Cisco Switches and Routers, TCP/IP networking and Ethernet technologies and Volp telephony, video teleconferencing.

•Install fiber and copper drops for workstations, phones and VTC systems in customer spaces

•Install server and network equipment in data center racks

•Connect equipment cables to core servers

•Perform hardware and software moves,adds and changes

Stationary Engineer, Emcor Government Services 06/2008 – 08/2011

•Monitored building mechanical and electrical systems

•Performed preventive and corrective maintenance on mechanical and electrical systems, which included chilled water coolers, boilers, pumps, A/C units, heaters, air handlers, etc.

•Responded to service calls involving HVAC, electrical and plumbing

•Used Siemens Apogee and Johnson Controls Metasys controls to monitor and operate HVAC systems

•Maintained daily logs, reflecting anomalies, power outages, etc.

Central Plant Engineer, Boeing Service Company 01/2005 - 06/2008

•Inspected, tested and repaired all central plant equipment

•Performed preventative and corrective maintenance on water chillers, pumps, cooling towers, distribution equipment, water treatment systems

•Monitored operation and activity of central plant systems via the energy management system

HVAC Technician, Trammel Crow 11/2002 - 01/2005

•Conducted preventative maintenance of EVAPCO towers

•Replaced worn, defective belts, bearing, motors, pulleys, etc.

•Inspected, drained and cleaned valves

•Checked float switches, sump heaters and overall condition of towers

•Changed A/C filters, cleaned strainers, checked amp readings on compressors

•Inspected electrical connections for burnt, broken or loose wires

•Cleaned condensate drain pans and lines

HVAC Technician, DynCorp 06/1996 -11/2002

•Performed maintenance on HVAC systems at multiple facilities

•Inspected, repaired and maintained boiler, chilled water, A/C and heat pump systems

•Inspected, repaired and replaced defective pumps, motors, nozzles and associated controls

Maintenance Technician, Rainbow Doors 05/1993 – 06/1996

•Assembled and installed entryway doors

•Inventoried parts, shipped materials

Boiler Technician, Epitaxx 02/1992 – 05/1993

•Operated boiler equipment

•Monitor water and pressure levels

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