Experienced HR Servant Leader

Nicole A. Roberts, SHRM-CP, PHR

937-***-**** **********@*****.***

LinkedIn: https://www.linkedin.com/in/nroberts919/ Blog: https://hrwithoutego.com/

Human Resources Servant Leader

High-impact HR Servant Leader with extensive proven experience throughout Human Resources, specifically in the manufacturing, telecommunications, and veterinary medicine industries. Outstanding ability to develop and maintain strong relationships with all functions, departments, and levels of the organization. Proven record of establishing HR as a vital business partner of an organization. Earned reputation as an intuitive, strategic, people-centric, wide-ranging problem solver, creating a safe space for authenticity and connection. Focused on helping others communicate better, improve understanding, and remember we’re all on the same team with a shared goal.

Selected to testify on behalf of SHRM before the U.S. House Subcommittee on Workforce Protections in Washington, D.C.

Selected to participate in DOL Listening Sessions re: Proposed Changes to the FLSA

HR consultant to management group for outside venture with The Ohio State University College of Veterinary Medicine.

GCHRA Board Member, SHRM Foundation Chair

Compassion-First Pet Hospitals/Care Center February 2013 – June 2018

Director of Human Resources

Hired as Care Center HR Director, responsible for all aspects of HR for 120+ employees busy, multi-facility emergency and specialty veterinary medicine practice. Promoted to Regional Director of Human Resources following the acquisition of the Care Center, responsible for 7 total sites in AZ, CO, PA, and OH. Supported and developed 3 HR Managers. Trusted as backup to VP of HR, including physically onsite vacation coverage.

Presented to C-Suite and earned Executive buy-in to expand the scope of Halogen performance management system from 130 employees to 2000+ immediately following acquisition.

Halogen project manager for full implementation of 19+ processes, including annual, mid-year, and interim. Managed 5 interim and 4 scheduled processes simultaneously as of last day.

Partnered with hospital leadership in 7 locations and Executive team to support business initiatives through people.

HR business partner and coach to 5 Hospital Directors and 2 Group Presidents, providing consultative service to achieve business strategy for over 800 employees regionally.

Collaborated and strategized with talent acquisition and hospital hiring managers to acquire and retain top talent in a hyper-competitive, niche veterinary industry.

Analyzed gaps and implemented approved training for supervisors utilizing a cost-effective online platform.

ClarkDietrich Building Systems, West Chester, OH April 2011 – January 2013

Manager of HR Programs & Compliance

Promoted to Manager of HR Programs & Compliance. Responsible for Compliance initiatives and Regional HR support to two plants in Lenexa, Kansas and Kapolei, Hawaii. Maintained compliance by providing training and conducting audits. Conducted training and coaching sessions to support and expand skillset of frontline supervisors and plant staff. Lenexa, KS plant closed November 30, 2012.

Collaborated with HR team to seamlessly transition employee population from 600 to 1300 as a result of joint venture.

Successfully managed simultaneous relocation for over 20 exempt and 20 non-exempt employees.

Negotiated a 40% reduction in relocation fees, including establishing a la carte options that better met the needs of the business.

Analyzed data from Employee Engagement Survey to create company-wide presentations and collaborated to create action plans.

Appleton Papers, Inc., West Carrollton, OH Jan. 2010 – April 2011

HR Representative

Hired as HR Representative and quickly assumed duties of HR Manager. Responsible for Employee & Labor (USW) relations for 450+ employees. Managed 2 direct reports. Administered Leadership Competency, Performance Management, and Labor Agreement training.

Assumed HR Manager’s duties upon manager’s sudden departure (less than four months into tenure), developing relationships and handling HR needs for 450+ employees.

Improved Labor Relations and reduced grievance activity by 40%.

Identified critical skill set gaps of frontline supervisors, and implemented corrective training.

MVD Communications, Cincinnati, OH April 2008 – Dec. 2009

Corporate HR Manager

Hired as HR Coordinator and quickly promoted to HR Manager. Responsible for all aspects of HR, including payroll and benefits administration for <100 employees within multiple sites/states. Updated and maintained HR intranet, and employee handbook.

Delivered cost savings by implementing Paychex payroll system and HROnline HCM.

Saved the company from considerable penalties by proactively implementing required State and Federal workplace postings.

Improved employee engagement rates and top-down communication through quarterly Town Hall meetings and implementing employee recognition program.

Increased security and limited liability by implementing background screening for new hires.

Bartech Technical Services, Dayton, OH April 2007 – July 2007

Employee Relations Specialist

Responsible for 200+ contract employees in 3 states including communications, counseling, new hire orientations, performance reviews, disciplinary action, and terminations.

Successfully acclimated new employees through impactful orientation and follow-up visits.

Achieved organizational Talent Management initiative through performance reviews.

Direct Energy – US Home Services, Dayton, OH Feb. 2004 – April 2007

Corporate Benefits Administrator

Promoted from HR Assistant within just three months. Directed benefits administration for 1,700+ employees in 11 states. Implemented Open Enrollment for multiple renewals. Processed life events/family status changes internally and with insurance carriers. Trained Benefitsolver call center staff on benefit schemes, life event protocol, and OE processes. Served as payroll backup. Prepared year-end reports and W-2’s.

Administered 3 different medical plans with 13 rate schemes for 29 locations.

Implemented 2 online benefits administration systems (Marsh@Work and Benefitsolver).

BS Human Resources Management

Western Governors University

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