Program Manager Support

Joe Vlodyka Austin, TX *****

**********@*****.*** 720-***-****

PROFILE

IT professional with more than 15 years experience in solving customer challenges. Positions held include serving on specialized team handling Michael Dell escalations to traveling onsite to client locations to oversee complex client installations to supporting software services telephonically. Each role requiring strong analytical and consultative skills and the ability to communicate results and high level findings to complex issues with confidence.

KEY SKILLS

Self-motivated • Detail-oriented • Empowered leader

In-depth knowledge of network operating systems

Client focused • Team oriented

Extensive organizational support experience - Recruiting, Staff and product development, Project management

BUSINESS EXPERIENCE

Senior Data Center Technician Electric Reliability Council of Texas 2017-2018

Managing JIRA tickets for new equipment installs and relocations requiring Cat 6, fiber cabling and rack and stack. (HPE, Dell, Teradata, Cisco, Storage Arrays, VMAX units) Leading large scale, company-wide installation projects, overseeing onsite contractors. Performing regular data center inspections and maintenance. Responsible for terminating and working with Cat 5, Cat 5e, Cat 6, Cat 6e and fiber cabling. Fluent in network terminology to accomplish and terminate cables to servers and switches.

IT consultant Plainview Inc. 2015 - 2016

Responsible for helping customers with support questions about project management software, including SQL support, Database migrations and Network sustainability support

Telecommunication with multiple vendors to identify and resolve technical issues ranging from hardware specifications to network load balancing in order to ensure optimal software efficiency

Helpdesk support E-mds – 2013 – 2015

Assisted with customer requests in utilizing the e-MDs software suite. Focused on teamwork, clear communication, trouble shooting, and application of resources

Installing the EHR software and patches in addition to troubleshooting various customer issues with hosting environments

Operator Main Frame - 2012 to 2013

Run and maintain operations on the mainframe systems including troubleshooting issues with engineers, phone support for system updates and changes, configure and setup user accounts and support all issues in the Network operating center

Technician Home Depot Data Center / Volt Management Company - 2011 to 2012

Handle day to day maintenance on the data center floor including run Cat 6 and fiber cables to switches and racks, rack and stack new equipment and cable to prepare for configuration, resolve onsite technical problems and building side maintenance issues, assist the Network Operating Center for Home Depot with technical issues and run projects in the data center and building side for various vendor installs of mainframes and building conference rooms

Rack and stack server and network equipment (HP, Dell, Teradata, Cisco, Storage Arrays, VMAX units) and collaborate with local project managers to improve processes throughout the Home Depot data center and corporate office operations

Senior Program Manager / Technical Lead / Consultant / Specialist Dell Inc. - 2004 to 2011

Managed onsite IT Client deployments including lead, mentor and train onsite technicians on policy and procedure to ensure quality, efficiency and compliance with deployment procedures and installation guides, resolve onsite technical problems, assist and lead technicians as necessary, manage rack and stack server deployments and collaborated with local project managers to improve processes onsite

IT Contractor Sapphire Technologies - 2003 to 2003

Assembled and installed servers and workstations, including monitor and printer for nationally recognized banking institution

EDUCATION

Associate of Applied Sciences in Information Technology-Computer Network Systems

ITT Technical Institute - Austin, TX

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