Operations Manager

JEFFREY EVANS

***** ******* **** ******, ** ***** Cellular: 256-***-**** Email: ****.*******@*****.***

Summary

Energetic and consistent leader with 15+ years of managerial experience in sales, marketing, and customer focus. Diligent, kind and skilled in all facets of negotiations and business matters seeking a career in operational management.

Areas of Expertise

Customer Service

Platform Skills

Conflict Resolution

Inventory Cycles

Business Operations

Time Management

Team Building

Microsoft Office Suite

Communication (Oral and Written)

Bookkeeping

Experience

EVANS AUTO SALES– ATHENS, AL

NOV 2015 - Present

Business Owner

Founder and President. Responsible for sales, maintance, invoices and overall customer satisfaction.

Responsibilities/Results:

Grow business through word-of-mouth marketing

Provide very high level of customer service skills which has resulted in return customers

Open and upfront with customers to insure good product

Develop long and short term relationships with customers

TMX FINANCE– CULLMAN, AL

JUL 2014 – OCT 2015

General Manager

Provided administrative and technical expertise to plan, coordinate and oversaw daily/future training activities that were conducted throughout the company. Conducted negotiations and research with vendors to attain training supplies needed for specific training events.

Responsibilities/Results:

Increased store profitability through customer relationship development, community involvement, marketing, employee training and managed all store operating expenses

Increased store growth 15% from year over year

Coached, lead, and developed all team members to maximize their performance potential

Interviewed and hired qualified candidates, as well as trained staff

Prepared and analyzed company reports and communicated information as necessary to various levels of management

Training General Manager for the district

JEFF’S SPORTING GOODS – ATHENS,AL

JAN 2010 – JUL 2014

Business Owner and Operator

Responsible for all operations. Sales, inventory control, incoming and outgoing shipments, and customer service.

Responsibilities/Results:

Ability to communicate verbally with people inside and outside an organization

Grew business from small person-to-person to larger online store which grossed over $250,000 over a four year span

Ensured all deliveries were complete and on time

Monitored sales trends to ensure inventory was current

Performed market research to understand price points to be competitive

E& E COMMUNICATIONS– ATHENS, AL

MAR 2001 – DEC 2009

Operations Manager

Made sure that company's products met or exceeded clients' or customers' expectations. Made sure company’s operations ran smoothly and effectively. Oversaw budgets and established sales and profit goals.

Responsibilities/Results:

Hired, trained, and supervised employees

Ensured all deliveries were complete and on time and paid for accordingly

Coordinated all marketing including print, TV, radio, direct mail, and website

Developed a secondary agreement between store and consumer

Managed store inventory and made purchases to replenish stock

Education

Colombia College – RSA, AL – Bachelor of Science Degree – Business Administration – July 2013

Calhoun Community College– Decatur, AL – Associates of Science Degree – Business Administration – May 1998

Butler High School – Huntsville, AL – Advanced Diploma – May 1996

Knowledge, Skills, and Abilities

Technical:

Development Training, Technology Training,Public Speaking, Facilitator Training, Office Suite, SharePoint, Blackboard, Live Meeting, and WebEx.

Functional:

Workload Prioritization, Time/Chaos Management, Team Leadership, Strong Administrative Dexterities, Confidentiality Assurance, and Mental Toughness.

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