Manager Customer Service
Resume:
Orlando Jimenez
***** * ******* **, ********, AZ 85138
ac6blx@r.postjobfree.com
EXPERIENCE:
Data Center Specialist – Union Bank, MUFG, Chandler, AZ 11/2017- -/2018
Data Center Infrastructure Specialist team
oCoordinate hardware implementation with requestors
Verify Work Requests contain relevant info
oCoordinate hardware installation managing vendors
oBreak/Fix hardware issues
Create and track Incidents to manage Break/Fix issues
Troubleshoot connection issues over copper/fiber runs
oRack/Stack and cabling for installations as needed
oSupport emergency changes or outages on On-Call rotation
oShipping/receiving duties
Organizing Shipping Tracking Requests for scheduled implemention
Associate System Admin – Expedia Inc, Chandler, AZ 5/2015 – 11/2017
Install production and test servers into the Expedia data center environment.
oRacking and cabling with RJ45, LC/LC fiber, and power to company standards
oCisco switch port configuring to establish server connectivity
oPrep the servers for the network team by configuring BIOS, iLO, and RAID settings; Use Windows PowerShell to execute scripts that automate key configurations for each server installed
oDocument server location, assigned ports, and patch panel routes in the Service Now ticketing system
o Troubleshoot any issues with a new install before pushing the build to the next task. Solutions include replacing drives, RAID cards, and other server hardware
oTroubleshoot connectivity issues
oBreak/Fix Hardware issues
oCoordinate with NOC to Quarantine servers and ready them to be decommissioned off the network and update with upgraded hardware
Logical server build for Windows and Linux operating systems.
oProficient with Puppet
Verified Linux servers built correctly, checking bonding, drive partitions
Patched incorrectly built servers before releasing to network team
oProficient with VMware
oTraining for proficiency with AWS
oMove the server into the requested AD OU; Join server to the assigned network domain;Add users and grant admin rights to given user security groups
oRename NICs to proper names and disable unused NICs; Set up NIC Teaming Ensure Windows is activated; Setup Drive partitions; Confirm RDP is working; Create CMDB File; Change MTU settings; SAN and Backup Install; BGINFO Folder - Read/Write Access; Run the QA and BIOS script, and cross check with the BUILD
Sites Tech 1 – Milestone Technologies, eBay, Phoenix, AZ 10/2014- 5/2015
Racking and stacking
Refreshing Hardware
De-commision hardware including assets, fiber/copper/other cables, cable management, cabinets, shelves, power strips, and rails.
Work with standard ticketing systems; TRACE and Service Now.
Extensive experience racking HP hardware (dl360’s, dl380’s, dl580’s and more), Cisco switches (6700’s, 6500’s and more), Sun systems, Dell systems and some Hitachi equipment.
Smart Hands Tech – T-Systems Orion Data Center, Tempe, AZ 4/2012 – 9/30/2014
Shipper/Receiver duties for data center
Maintained inventory of stock using Excel and SharePoint software.
Rack and Stack servers, routers, and switches.
Coordinated with engineers to install Servers, Switches, Hubs, cables and components. Also coordinate with engineers to meet correct configurations of servers with upgraded or alternate components.
Trouble shoot connection issues between Servers, Switches and Hubs
Patch Ethernet cables, and Fiber cables according to matrix submitted by the customer.
Experience with Change management in Cosima and SM9
Correspond with engineers about upcoming projects, projected equipment needs and answer questions about available inventory.
Produce Clerk / Deli Associate - Fry’s Marketplace, Tempe, AZ 06/2007- 10/2014
Customer Service
Took over Cut Fruit program in 2008. Managing and ordering supplies through ISO system, analyzing profit/loss over product to determine ‘best sellers’.
Managing supplies and time in order to maximize productivity and profit
7-year anniversary
Center Director - Mathnasium of Chandler, Chandler, AZ 9/2004 – 1/2011
Best Center runner-up 2008 – Helped organize SES Title 1 tutoring as Lead Instructor to help center gross 2nd highest through the corporation.
Phone communication with parents, teachers, school district officials and tutors.
Managing staff of in-center tutors and out-bound vendors, in charge of hiring employees, writing and collecting on invoices, entering customer information in QuickBooks and retrieving payments (AR/AP), computer literate (email, word, excel), filing documents chronologically, follow up with leads, contact school and district officials.
Develop learning material to motivate tutors, manage bodies to cover multiple sights, contact and retrieve payments for invoices, ‘pitch the sale’/enrolling students, exploring marketing avenues, communicate with students and parents, construct a payroll.
Began work in 2004 as an Instructor and rose to Lead Instructor in 2007. Rose to SES Director in 2009 and have been awarded Center Director in 2010.
Experienced with web and computer based email, Microsoft word/excel, QuickBooks 2010. Also knowledgeable with Microsoft Office.
EDUCATION:
Arizona State University: Tempe, AZ 2009 - 2011
Majoring in Economics
West Springfield High School: Springfield, VA 2000 - 2004 Received High School Diploma
ADDITIONAL SKILLS:
As center director, I managed Mathnasium’s in-center activity; 20+ employees, and our students, as well as the NCLB (No Child Left Behind) program.
Work with students to improve math skills.
Trained in Word, Excel, and QuickBooks. Know my way around PCB board, and understand how to diagnose and inspect/troubleshoot.
Superior mathematics skills.
PROFESSIONAL REFERENCES:
Richard Kleiman
T-systems Site Manager
ac6blx@r.postjobfree.com
Don Shader
Teir II support - Expedia
Don Shader
ac6blx@r.postjobfree.com
Eric Liebe
DCS Operations Manager
Expedia Inc
ac6blx@r.postjobfree.com
Scott Unsworth
Assistant Director
Mathnasium of Chandler
10804 E. Hedgehog Place
Scottsdale, AZ 85262
ac6blx@r.postjobfree.com
Steven Rotter
Fry’s Supervisor
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