Manager Customer Service

Location:

Chandler, AZ

Salary:

$26/hr

Posted:

July 19, 2018

Contact this candidate

Resume:

Orlando Jimenez

***** * ******* **, ********, AZ 85138

480-***-****

*****.*******.****@*****.***

EXPERIENCE:

Data Center Specialist – Union Bank, MUFG, Chandler, AZ 11/2017- -/2018

Data Center Infrastructure Specialist team

oCoordinate hardware implementation with requestors

Verify Work Requests contain relevant info

oCoordinate hardware installation managing vendors

oBreak/Fix hardware issues

Create and track Incidents to manage Break/Fix issues

Troubleshoot connection issues over copper/fiber runs

oRack/Stack and cabling for installations as needed

oSupport emergency changes or outages on On-Call rotation

oShipping/receiving duties

Organizing Shipping Tracking Requests for scheduled implemention

Associate System Admin – Expedia Inc, Chandler, AZ 5/2015 – 11/2017

Install production and test servers into the Expedia data center environment.

oRacking and cabling with RJ45, LC/LC fiber, and power to company standards

oCisco switch port configuring to establish server connectivity

oPrep the servers for the network team by configuring BIOS, iLO, and RAID settings; Use Windows PowerShell to execute scripts that automate key configurations for each server installed

oDocument server location, assigned ports, and patch panel routes in the Service Now ticketing system

o Troubleshoot any issues with a new install before pushing the build to the next task. Solutions include replacing drives, RAID cards, and other server hardware

oTroubleshoot connectivity issues

oBreak/Fix Hardware issues

oCoordinate with NOC to Quarantine servers and ready them to be decommissioned off the network and update with upgraded hardware

Logical server build for Windows and Linux operating systems.

oProficient with Puppet

Verified Linux servers built correctly, checking bonding, drive partitions

Patched incorrectly built servers before releasing to network team

oProficient with VMware

oTraining for proficiency with AWS

oMove the server into the requested AD OU; Join server to the assigned network domain;Add users and grant admin rights to given user security groups

oRename NICs to proper names and disable unused NICs; Set up NIC Teaming Ensure Windows is activated; Setup Drive partitions; Confirm RDP is working; Create CMDB File; Change MTU settings; SAN and Backup Install; BGINFO Folder - Read/Write Access; Run the QA and BIOS script, and cross check with the BUILD

Sites Tech 1 – Milestone Technologies, eBay, Phoenix, AZ 10/2014- 5/2015

Racking and stacking

Refreshing Hardware

De-commision hardware including assets, fiber/copper/other cables, cable management, cabinets, shelves, power strips, and rails.

Work with standard ticketing systems; TRACE and Service Now.

Extensive experience racking HP hardware (dl360’s, dl380’s, dl580’s and more), Cisco switches (6700’s, 6500’s and more), Sun systems, Dell systems and some Hitachi equipment.

Smart Hands Tech – T-Systems Orion Data Center, Tempe, AZ 4/2012 – 9/30/2014

Shipper/Receiver duties for data center

Maintained inventory of stock using Excel and SharePoint software.

Rack and Stack servers, routers, and switches.

Coordinated with engineers to install Servers, Switches, Hubs, cables and components. Also coordinate with engineers to meet correct configurations of servers with upgraded or alternate components.

Trouble shoot connection issues between Servers, Switches and Hubs

Patch Ethernet cables, and Fiber cables according to matrix submitted by the customer.

Experience with Change management in Cosima and SM9

Correspond with engineers about upcoming projects, projected equipment needs and answer questions about available inventory.

Produce Clerk / Deli Associate - Fry’s Marketplace, Tempe, AZ 06/2007- 10/2014

Customer Service

Took over Cut Fruit program in 2008. Managing and ordering supplies through ISO system, analyzing profit/loss over product to determine ‘best sellers’.

Managing supplies and time in order to maximize productivity and profit

7-year anniversary

Center Director - Mathnasium of Chandler, Chandler, AZ 9/2004 – 1/2011

Best Center runner-up 2008 – Helped organize SES Title 1 tutoring as Lead Instructor to help center gross 2nd highest through the corporation.

Phone communication with parents, teachers, school district officials and tutors.

Managing staff of in-center tutors and out-bound vendors, in charge of hiring employees, writing and collecting on invoices, entering customer information in QuickBooks and retrieving payments (AR/AP), computer literate (email, word, excel), filing documents chronologically, follow up with leads, contact school and district officials.

Develop learning material to motivate tutors, manage bodies to cover multiple sights, contact and retrieve payments for invoices, ‘pitch the sale’/enrolling students, exploring marketing avenues, communicate with students and parents, construct a payroll.

Began work in 2004 as an Instructor and rose to Lead Instructor in 2007. Rose to SES Director in 2009 and have been awarded Center Director in 2010.

Experienced with web and computer based email, Microsoft word/excel, QuickBooks 2010. Also knowledgeable with Microsoft Office.

EDUCATION:

Arizona State University: Tempe, AZ 2009 - 2011

Majoring in Economics

West Springfield High School: Springfield, VA 2000 - 2004 Received High School Diploma

ADDITIONAL SKILLS:

As center director, I managed Mathnasium’s in-center activity; 20+ employees, and our students, as well as the NCLB (No Child Left Behind) program.

Work with students to improve math skills.

Trained in Word, Excel, and QuickBooks. Know my way around PCB board, and understand how to diagnose and inspect/troubleshoot.

Superior mathematics skills.

PROFESSIONAL REFERENCES: