Over 10 years of customer service skills Computer proficiency

WORK HISTORY

Berks County Intermediate Unit, Reading, PA 11/13 – Present

Early Intervention Bilingual Secretary Level V

Provide secretarial support for the daily operations of the Early Intervention unit; Responsible for the processing/scanning/distribution of all initial ER/IEPs for 6 teams and their corresponding school districts which total 17 within Berks County; Exiting students prior to services and/or that do not qualify for services; Receive and process all direct referral calls from English and Spanish speaking parents on the EI main number, and referrals received from the Head Start program; Assist with the translation of documents and the scoring of ASQ-3 and ASQ-SE2 questionnaires that are returned.

Firstsource Solutions, Louisville, KY 08/11-01/13

Patient Eligibility Representative

The assigned location was to the St. Joseph Medical Center in Reading, PA. Worked with patients, both in person and by telephone, to secure public assistance. Established relationship with Berks County Assistance Office caseworkers, to ensure that all required documentation was secured for caseworker’s eligibility determination. Enter notes and account information into the hospital computer system, Communicated effectively with both the hospital and Firstsource staff on any information requested, other duties as assigned.

CNA Insurance, Reading, PA 09/09-08/11

WWO Middle Market, Policy Service Representative

Prepared commercial policy quotes (package, General Liability, Auto and Worker’s Compensation) per application submitted by insureds, while maintaining excellent quality and productivity goals of the department; Daily tasks consist of information analysis, data research, collaboration, efficiency, accuracy and use of multiple office systems.

Raritan Engineering, Millville, NJ 10/07 - 03/08

Accounts Payable - Temporary

Responsible for the accurate and timely processing of vendor billings through bill payment and resolution of disputed invoices; Review and resolve discrepancies with the purchasing department and/or vendors; Enter invoices into computerized accounting system; File vendor invoices and payments.

Rainbow Center, Pittsgrove, NJ 02/06 - 11/06

Billing Assistant - Temporary

Provide Billing Manager with assistance in seeking reimbursement for outstanding facility charges from commercial insurance carriers; Handled insurance carrier inquiries and billing questions.

Memorial Sloan Kettering Cancer Center, New York, NY 09/98 - 09/04

Supervisor of Insurance

Supervised all activities related to the daily operations of the Physician Billing unit; Oversee the collection of data to monitor operational performance and use this data to prepare productivity reports; Act as expert resource to staff regarding systems proficiency, account resolution and interpretation of policies and procedures.

MetroPlus Health Plan, New York, NY 07/94 - 09/98

Member Services Manager

Manage daily operations of the member services call center which consists of a staff of 19 call center Representatives and 2 Supervisors; Developed and implemented member retention strategies; Created and executed policies and procedures in efforts to obtain request for proposal; Served on the Customer Complaints Committee; Prepared productivity reports to management.

EDUCATION

Hunter College of the City University of New York, Bachelors of Arts in Sociology

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