Trainer

Razia Jeena, B.A.

Professional Profile

Thrive on challenges, ability to envision the end goal and bring it to fruition. A strong communicator, I build and maintain high-quality business relationships. Lifelong learner, passionate about training and design, with a track record of engaging adult learners across all levels of the organization.

Competencies

Over eight years delivering technical and non-technical training to diverse audience / platforms

Facilitate face to face, online, field training; cultural sensitivity working with small / large groups

Develop training materials and documentation by partnering with Subject Matter Experts, Product Managers; enhance curriculum with multimedia, graphics, job aids, eLearning handouts

Participate in all phases of implementation; using instructional design principles, ADDIE model analyze training gaps, develop curriculum, formulate exercises, evaluate and validate data

Dedicated team player and independent, as attested by my supervising BMO Senior Manager: “truly balanced collaboration and the ability to independently work away to get things done!”

Microsoft Office Specialist (MOS) designation

Bachelors of Arts, McGill University; Marketing-Business major / IT Diploma / Business French

Experience

Trainer/Technical Support July 2017 - May 2018

Wordwrap Associates Inc. / Business and Technical Training College

Implemented software training: MS Access databases, advanced Excel, BI, Analytics Tableau, QuickBooks account solution employed various mediums: instructor-led, self-directed, eLearning

Analyzed performance gaps, designed, developed training solutions, facilitated training; continuous evaluation, led to 30% increase in course registration and completion

Designed Storyboards in PowerPoint, Word, Storyline 2; illustrating eLearning concepts for Developers to deliver engaging and visually rich eLearning experience

Instructional Designer (contract) April 2017 - June 2017

Bank of Montreal

Liaised with business partners and SMEs to validate content; analyzed and designed learning materials such as On The Job (OTJ) training guides, Participation and Facilitation Guides

Managed stringent timeline and quality standards for creating the Security Guide updating training content creating assessments to support training objectives

Training Specialist September 2016 - March 2017

Wordwrap Associates Inc.

Designed training documentation, PowerPoint slides/deck, formulating training exercises, and delivered training in MS Office, QuickBooks to new and existing clients in a classroom setting

Presented key findings from survey results using MS Excel - Pivot Tables/Graphs for visual representation of training data; improved client satisfaction and ROI by 25%

Addressed progress against learning objectives and company policies on weekly, monthly, quarterly and annual basis then prepared learning recommendations

Coordinated, organized team schedules; increased student success by 33% as indicated in student survey feedback evaluations

Instructional Designer April 2015 - July 2016

Bank of Montreal

Analyzed business processes to incorporate modifications to existing learning documentation

Updated eLearning and Instructor Led training materials aligning with new BMO branding; used PowerPoint, Word, SnagIt and eLearning heroes, Articulate Storyline

Partnered with management / business teams to design and develop training materials

Uploaded versions of courseware to LMS and SharePoint

Followed Project Management process; supported P&C Canada ID Team - Instructional Design Challenge Series by sharing best practices for continuous improvement in audio/video

Trainer/Technical Support July 2012 - March 2015

Wordwrap Associates Inc. / Academic Institutions & Private Colleges

Sourced, designed and developed training aligned to drive desired outcomes by collaborating with key stakeholders

Designed user training modules for instructor led and online delivery models

Conducted online training (synchronous / asynchronous) for onboarding sessions

Maintained training records and documentation; reviewed and presented to stakeholders deviations and trends to align all training programs

Evaluated training outcomes by conducting pre and post implementation surveys; improved course effectiveness by 65%

Business Analyst April 2005 - June 2012

Ministry of Health / Emergency Health Services (EHS)

Gathered business requirements, maintained on-going communication with stakeholders, ensuring project alignment with business goals, mitigating time and budget constraints

Monitored expenditures ensuring expenditures within budget; prepared monthly budget reports

Selected vendors through RFP process; managed and reported progress to senior managers, using Microsoft Excel’s analysis, presentation, database features

Prepared annual forecast for the Emergency Health Services and submitted to senior manager

Presented Senior Management financial process summaries using Excel Pivot Tables and Charts; helped reduce inefficiencies by 50% through streamlining payment process

Trainer November 2004 - March 2005

York University / George Brown College

Delivered training to a diverse audience blending various learning styles; class size up to 30 participants

Excellent presentation and organization skills reduced time needed to prepare reports by 25%

Developed database for Customer Support Services division, using MS Excel Pivot Tables and Access

Bilingual e-Business Specialist January 2004 - November 2004

Transamerica

Provided technical and training support to users of web-based applications, improving customer satisfaction by 30% as indicated in customer surveys

Prepared Readership Analysis report enhancing communication and increasing “hits” by 35%

Uploaded business newsletters to intranet, responding to queries on a timely basis

Maintained stats on readership and traffic on the website

Education

Bachelor of Arts (B.A.) McGill University

Instructing the Adult diploma, George Brown College

Principles of eLearning Instructional Design, UC Irvine Extension, (online course)

Certificates: I.T. Project Management / Business Analysis Essentials

eCommerce I.T. Management Diploma, Canadian Information Technology College

Certificate: Foundations of Learning Experience Instructional Design

Microsoft Office (Master) Specialist (MOS) Expert: Word, PowerPoint, Excel, Outlook, Access

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