Naomi M. Vercimak, PMP

ac6bh9@r.postjobfree.com 248-***-****

Executive Summary

Delivery Management, Operations Expertise, & Program Management

EXECUTIVE SUMMARY

Dynamic and forward-thinking leader with a history of aligning technology strategy with business needs to support organizational growth. Success in driving full project lifecycle from concept, design, development, testing, and delivery. Recognized by executive leadership as a stabilizing force under chaotic circumstances and respected by associates as a thoughtful, diplomatic leader. Creative, resourceful, and diligent in uncovering opportunities to improve operational effectiveness. Recognized for professionalism and ability to build collaboration with vendors, business partners, stakeholders, and project teams. Business success complemented by persuasive communication skills and record of leadership.

Core Competencies

Operations Management – Project/Program Management– Cross-Functional Delivery – Budgeting – Process Improvement

Contract Negotiation – Application Development – Consultative & Solution Selling – Client Relations – Vendor Relations

Professional Experience

Baker College – Flint, MI 2013-Present

Michigan’s largest, private, not-for-profit university with nine (9) campuses across the state and online.

IT Director – Projects (2013-Present)

Provide leadership and oversight for Baker College system-wide initiatives/projects. Transformed majority of legacy IT environment, both infrastructure and applications, into a robust and modern environment utilizing best of available technologies and industry best practice. Established Project Management Office (PMO) - train, mentor, and provide performance feedback to those who manage project(s). Utilize management metrics to monitor progress/performance/ intervention needs for successful outcome. Report to Chief Operations Officer.

Infrastructure initiatives successfully accomplished include:

Network Switch Replacement – Upgraded and consolidated all Baker College networking infrastructure

Data Center Migration – Migrated all shared HW and SW to a centralized Data Center that provides High Availability, better security, and resource optimization

Printer replacement – A smarter print system that provides flexibility for scanning and printing

Internet Access improvement – Internet access optimization (wired and wireless) for better coverage and performance

Enterprise Systems initiatives successfully accomplished include:

Google Apps for Education – Gmail, Google Drive, Hangouts/ IM chat

Unified Communications - Mobility, Voicemail, eFax, Attendant Console, Call Center, Contact Center

Identity and Access Management - Active Directory (AD), Federated Identity Management (FIM), Single-Sign- On (SSO), ID Cards

Ticketing Systems – Facilities Management system, IT Support Center system

Others – Digital Signage, Room & Event scheduling system, Endpoint Management System, and more

NEC Corporation of America – Irving, TX 2002-2013

Leading technology provider of strategic IT and communications solutions servicing small to medium-size businesses.

Senior Manager - Program/Project, Global Services Group (2012-2013)

Leveraged vast management skills in presales, delivery, and operations management while directing 17 leadership members in Project management/Program management/Consulting/Solution Architect disciplines. Administered $12M departmental budget while overseeing projects ranging from $300K to $5M. Spearheaded diversified projects including Enterprise Resource Planning (ERP), web applications, IT infrastructure, data center, desktop support, helpdesk, and managed services.

Succeeded in championing 50+ active projects and programs and their respective strategic planning efforts.

Trained and developed program managers in creation, negotiation, and institution of Service Level Agreements (SLAs) to accurately track delivery of services.

Frequently interfaced with sales department assessing new business development opportunities and delivery capabilities during pre-sales processes.

Manager – Delivery, Project Management Office, Global Services Division (2008-2012)

Responsible for oversight of operational functions and management of top- and bottom-line for the division’s fiscal health. Developed comprehensive PMO for cross-functional units allowing for cohesive best practices.

Conceptualized and launched PMO function leading to utilization of standardized process during screening of project opportunities ensuring retention of funds.

Produced project workflow design and resource management process allowing for cohesive project management functions.

Developed and implemented opportunity qualification process, success measurement, and management process for determination of project introduction, development, and delivery.

Senior Project Manager/Senior IT Consultant/Account Executive (2002-2008)

Held diversified roles concurrently while championing the following global projects across various divisions:

Global ERP Implementation- Established international initiative to systematize global ERP system leading to placement in NEC organizations across United States in 2007. Directed Fit & Gap process and To-be process operations during requirement phase.

NEC Display System: Corporate Merger- The project included business process change, SAP configuration, creation of new corporate website and content. Successfully completed on time and within budget with zero interruption to business.

Asahi Kasei: SAP Implementation Fix and Account Management: Directly accountable for performing project audits and presenting delivery roadmap for prioritized project phases. After successful completion of the project, pioneered account as Account Executive and Delivery Manager of Asahi Kasei entities spanning USA, Belgium, Thailand, Hong Kong, and Japan.

Honda R&D America (HRA): Supplier Interaction Tool Implementation: Managed both NEC consultants and external vendors to gather and determine project requirements in addition to executing solution and new system infrastructure. Fulfilled project requirements on time and within budget, leading to presentation of Business and Technology Award from Honda’s R&D President in 2006.

ELesys North America: SAP/EDI/Trace-ability System/Office & Plant Environment Setup: Directed simultaneous implementation of SAP/EDI/Trace-ability system/new network infrastructure (WAN/LAN)/office move/office environment upgrade. Fulfilled project targets and deadlines enabling manufacturer operation to initiate initiatives at newly developed facility.

Canopy International – Newton, MA 2000-2001

E-commerce professional services company assisting manufacturers in improving business

IT Consultant/Project Manager

Facilitated AS-IS evaluation leading to detection of causes resulting in client’s expanding excess inventory.

Reexamined manufacturing operations and organizational design by conducting benchmarking studies.

Migration of web-based email system from Japan to United States.

Electronic Data Systems (EDS) – Troy, MI 1995 - 2000

EDS was an American multinational information technology equipment and services company headquartered in Plano, TX

Project Manager/ Systems Engineer – Energy Management System (EMS)

Oversaw 18-member team accountable for defining project scope and resource for deployment. Succeeded in restructuring project process to meet all project timelines. Spearheaded numerous EMS projects enabling six-month reduction in system development and implementation time.

Project Leader/ Team Leader – Dealer Communication Systems and Services

Successfully generated $6M monthly by guiding dealer communication system and services billing unit to accurately audit and manage data for prominent automotive retailers including GM, Saturn, Volvo, and BMW. Decreased billing process time from one month to three days by enhancing current billing processes. Achieved reduction in process time from eight hours to 20 minutes by automating billable account receivable extract process.

Financial Analyst/ Business Analyst

Education & Professional Development

Bachelor of Finance – University of Wisconsin – Madison, WI

PMP Certification (2005 – present) – Project Management Institute

ITIL V3 Foundation Certification

Proficient: English - Japanese

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