Quality Manager
Resume:
Doug Jones
Email: *********@*****.***
Summary
I am a highly motivated professional with 20+ years experience in the manufacturing industry. My experience is in printed circuit board assembly and electro-mechanical assembly manufacturing from high to low volume, from new product introduction through production line support in various engineering and management leadership positions. I have extensive involvement with direct customer interface, quality systems, supplier quality, Lean Manufacturing, and process improvement.
Professional Experience
Mueller Systems 2012-2018
Quality Systems Manager
Managed and maintained all aspects of quality systems. This includes ISO 9001 compliance, quality engineering, auditing, customer returns, vendor returns, equipment calibration, quality assurance, incoming quality inspection, and reporting
Lead Kaizen event on RMA lead time and reduced receipt to ship by 57%
Lead failure analysis activities and 8D corrective action reporting
Successfully lead site to ISO 9001:2015 certification in June 2018
Lead activities to reduce meter test line defect rate by 56%
Improved methods for tracking incoming inspection
Developed database and improved tracking of quarantined material
Implemented 8D corrective action process and developed Access database tracking and reporting
Performed supplier audits and worked with suppliers to correct quality issues
Performed supplier part qualification
Provided quality support, completed quality checklists, and quality process development for new products
Represented Mueller Systems in front of customers and presented to customers on specific issues
Managed and reported on site quality metrics including product yields, plant scrap, and RMA cycle time
Developed yield reports in Excel and Access
Developed Access databases for tracking RMA activities and defect reporting
Developed customer failure reports and provided analysis
Performed Design of Experiments (DOE) and Gage Repeatability and Reproduceability (GR&R) using Minitab
Implemented environmental stress test sampling on production products
Implemented operator process auditing and layered auditing process in production area Flextronics International 1998-2012
Site Quality and Process Engineering Manager 2004-2012
Managed all activities for site quality engineering, process engineering, and maintenance. This included regulatory compliance, customer audits, internal auditing, ESD compliance, SMT programming, shop floor data, capacity management, equipment purchases, equipment maintenance, equipment calibration, and site based application programmers.
Lead team of process engineers covering 8 SMT lines, wave solder, press fit, BGA repair, and rework 1
Site RoHS coordinator. Lead completion of Flextronics RoHS certification for the site
Actively worked with other sites to share and implement best practices
Oversaw audit compliance for ISO 9001, TL9000, ISO 13489, AS9100C, and ESD20:20
Lead implementation of DPMO based quality metrics system
Responsible for management of shop floor control system
Developed internal and external customer quality reports
Extensive involvement in Kaizen and small group activities across multi-disciplines
Lead site scrap reduction team resulting in a 50% reduction in scrap
Coordinated site 5S activities
Site Quality Manager 2002 – 2004
Lead all aspects of the quality function for a 2000 employee site including quality engineering, final quality assurance, line quality support, auditing, and regulatory compliance
Managed 15 quality engineers / technicians and had management responsibility for 45 quality inspectors
Completed site metrics reporting to corporate headquarters
Directed in-circuit test improvement activities resulting in a defect rate reduction of 53%
Coordinated and lead executive quality reviews
Headed a team using Lean Manufacturing techniques that improved mfg product cycle time by 90%
Coordinated corrective action responses to customer quality issues
Managed Supplier Quality Engineering
Developed and presented customer quality presentations Lead Quality Engineer 2001 – 2002
Responsible for overall site quality yield improvement efforts, customer issues, audit adherence
Developed MS Access databases for yield / defect reporting and analysis
Coordinated multi-disciplines engineering activities for yield and quality improvements
Applied statistical techniques and analyzed defect data for improvement opportunities Engineering Manager 2000 - 2001
Provided management and technical leadership of Product Engineering, Process Engineering, Test Engineering, and Failure Analysis support for three customers with $250 million annual revenues
Personnel management for 30 employees
Successfully introduced many new products into production International Business Machines in Charlotte, NC Pre 2000 Customer Interface Quality Engineer
Quality engineering responsibilities for PCB manufacturing quality process development, customer interface, SPQL, field quality, coordinating failure analysis activities, and presenting quality data to plant management and customers
Managed quality for a $120 million OEM account
Developed extensive databases to track and report to customers on card failure analysis results Quality Program Manager
Quality responsibilities for high and low volume box assembly production including PC’s, medical devices, and consumer electronics
Prime interface to external customers on all quality related topics including development of customer reports and presentations, corrective actions, and problem resolution 2
Responsible for developing and implementing quality processes and practices across all manufacturing lines to ensure quality objectives are achieved. This included implementation of statistical quality control, cost of quality methodology, and ISO 9000 conformance.
Order Scheduling Manager
Managed all box plant order activity, oversaw scheduling marketing orders into the plant, managed on-time delivery commitments, and interfaced with marketing representatives Mfg Quality Engineering Manager
Managed all aspects of the manufacturing box build process including process development, cost, and quality objectives for banking printers
Other
Proficient in Microsoft Word, Access, Excel, PowerPoint, Outlook, Minitab, Google Sheets, and Open Office.
Highly skilled in Excel and Access reporting and database development Education
M.S. in Management of Technology from National Technological University B.S. in Mechanical Engineering from Georgia Institute of Technology 3
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