Social Media Customer Service

Brianna E. Steigerwald

Burton, Ohio, ***** 440-***-**** ******************@*****.*** linkedin.com/in/brianna-steigerwald www.bephotos.org

OBJECTIVE

Seeking a position to utilize my leadership, project management, and communication skills to better the company.

EDUCATION

Bachelor of Business Administration Expected Graduation: August 2018

Kent State University Kent, Ohio

Major: Entrepreneurship Major GPA: 3.7, Cumulative GPA: 3.2

Associate of Arts Degree Graduated: May 2017

Lakeland Community College Kirtland, Ohio

Award: Photography – Body of Work (2 Pieces), GPA: 3.5

Lakeland Community College Visual Art Student Exhibition 2016

WORK EXPERIENCE

College of Business Administration, Kent State University, Kent, Ohio October 2016 – Present

Student Associate Photographer, Office of Marketing and Communication

Collaborate with up to 10 faculty, 25 staff, and 10 students throughout the week to deliver custom projects meeting university branding requirements and a high standard of excellence

Utilize online digital request system to prioritize, edit, and fulfill 10 ticket requests per week

Capture and edit collegiate events with up to 250 attendees and facilitate weekly professional headshot shoots, uploading and dispersing all photographs in a timely manner

Demonstrates versatility by effectively switching between tasks such as social media campaign creation and assisting in the creation of marketing materials distributed to all high school applicants

Xanterra Parks and Resorts, Newbury, Ohio May 2017 – August 2017

Front Desk Associate at Punderson State Park and Manor

Provide professional customer service through daily interaction with guests via phone calls and in-person to register clients and create a positive customer experience

Executed multi-tasking abilities to facilitate oversight of 4 resort amenities including pool access, gift shop, restaurant reservations, and check-in counter

Charged with responsibility to verify, log and secure all monetary deposits from functional property areas

Maximize problem solving skills and active listening to assist guests with questions and provide recommendations in regard to resort and surrounding attractions

B.E. Photography, LLC, Burton, Ohio August 2013 – Present

Founder/Owner

Focus marketing campaigns through creative social media and print design to connect and drive new clients base

Adapt to client needs based on setting, ensuring comfort to allow their essence to be captured during photoshoots, for high school senior sessions, families, headshots, engagements, and weddings

Exhibit flexibility in communication methods based on client preference, integrating one-on-one appointments, phone conferences, and email as needed

Manage all financial aspects of invoicing, purchasing, travel expenses, taxes on a yearly basis

Implement strength in attention to detail to individually edit photos through Lightroom and Photoshop

Design product displays integrating backdrops and even lighting in a studio setting for businesses to use in commercial setting

Marisan Photography, Cleveland, Ohio April 2014 – Present

Assistant Photographer

Compose lights and backdrops for portrait photoshoots in studio setting

Function as second shooter for weddings providing alternative perspective and capturing detail in high stress environments

Engage with all wedding party members ranging from ages of infant to elderly, addressing opinionated concerns professionally

Geauga Television, Chardon, Ohio July 2014 – June 2015

Event Photographer

Photograph approximately 120 fast paced, high attendance, athletic, community, and high school events

Customize event uploads through Smugmug albums allowing access by the public and for local television station

CAMPUS & COMMUNITY INVOLVEMENT

KSU CEBIPitch Finalist, Kent, Ohio April 2018

KSU Catholic Student Association, Kent, Ohio September 2016 – May 2017

Families in Christ Jesus Youth Minister, Wickliffe, Ohio April 2010 – Present

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