Customer Service Representative
Resume:
Sharon D. Borne
LaPlace, LA *0068
504-***-**** / email: ********@*****.***
Objective: A permanent position to utilize my skills, and make a difference.
Experience: Owens & Minor St. Rose, LA. 70087
Customer Service Oct 2003 to Present
Acts as primary Customer Service liaison between O&M Sales team, vendors, manufactures, hospital Materials Manager, and purchasing departments. Primary duties include Order Entry, Backorders, Returns, Product Research, and Credits. Monitor monthly customer usage and inventory levels, submit new, lost, and increase information to adjust warehouse stock as needed. Work with vendors to expedite product to include drop ship orders to customer as well as tracking/tracing of incoming stock to O&M warehouse. Contact carriers to confirm arrival date and time, coordinate with receiving department. Back-up to receptionist and billing clerk, which consists of data entry billing for outgoing orders, incoming stock orders, research, correct and confirm billing errors.
Cardinal Health formerly Allegiance Healthcare Hammond, LA.
QIC Representative/FCA Coordinator Jan 1984 to Oct 2003
The FCA Coordinator is responsible for initiating and processing all research, removal, and disposition of all vendor Recall Products within a 24-48 hour time frame. The QIC Representative creates purchase orders, manages inventory statistics, processing new item add/changes, deletions and expediting products. Frequent interaction with suppliers, Valuelink customers, Customer Service Reps, Operations team members, Material service and Inventory.
Terminal Room Coordinator
Primary contact for Customer Service and Warehouse. General duties consisted of processing all stages of orders, receivers, shippers, locator changes, credits, inventory adjustments and stock verification. Responsible for changes to orders within AIMS system, research shortages, order tracking, reprint of packing slips, proof of delivery, and IV system order routing. Additional duties included all computer equipment maintenance, program rebuilds, updates, etc. Back-up to FCA Coordinator and Payroll Clerk.
Customer Service Representative
Primary duties consisted of handling phone inquiries and placing orders for various hospitals and surgery clinics. Responsibilities included all phases of ordering, billing, initiate and process all paperwork for product returns for credit, auditing product backorder, pricing maintenance reports.
Other: Safety Committee Member/Ergonomics Coordinator
Skills: Windows, Microsoft Office, Outlook, Webmail, Excel Spreadsheets, Multiple Line Phone System,
10-Key by touch, Fax, Copier, Internet, KRONOS, Pitney Bowes outgoing mail equipment, Basic
Filing, SAGE accounting system beginner, trained in Adult CPR, trained in AED use, and Bloodborne Pathogen training, yearly.
Education: Grace King High School Metairie, LA 70001
References upon request.
Contact this candidate