Customer Service Office

Professional Summary

Skills

Work History

M H

**** ****** ****, ****, ** 60099 • Home: 224-***-**** • **************@*****.*** Enthusiastic team player with a strong work ethic and problem solving skills. Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Hard-working, multi-tasking office Assistant with outstanding telephone, scheduling and documentation skills.

Bilingual in Spanish

Efficient multi-tasker

Customer service-oriented

Microsoft Word,Excel,Outlook

Clerical support

Type 50+words per minute

Multi task

Interpersonal and written communication

Conflict resolution

Customer Service Representative, 08/2017 to 05/2018 Enova – Gurnee, IL

Greeted each patient pleasantly and provided the desk sheet for sign-in. Collected deposits, fees and payments.

Made accommodations and travel arrangements for visitors. Greeted daily visitors and customers upon arrival. Maintained a clean reception area, including lounge and associated areas. Processed client rebate reconciliation, reporting and check requests. Greeted numerous visitors, including VIPs, vendors and interview candidates. Answered and managed incoming and outgoing calls while recording accurate messages. Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.

Managed office supplies, vendors, organization and upkeep. Coordinated office inventory by restocking supplies and placing purchase orders. Opened and properly distributed incoming mail.

Medical Office Receptionist, 11/2014 to 04/2015

Gandelsman Genrikh DDS – Gurnee, IL

Welcome patients and visitors per day via telephone and in person. Accurately collected personal, billing and medical details for patients per day. Reviewed and sent medical records to other physicians upon request. Filed and retrieved patient records for provider.

Received, recorded and filed medical payments by check, cash and credit card. Kept patients' appointments on schedule by informing provider of patient's arrival and any delays. Pulled charts and prepared them for nurses and doctors assessment. Scheduled, rescheduled and handled cancelled appointments for patients. Maintained records by recording, obtaining and updating personal and financial information. Staffing Recruiter, 02/2014 to 11/2014

Quality Labor Services LLC – Waukegan, IL

Make outbound calls to potential employees for current job openings Update and notate all information updates from the clients revise payroll for accuracy to avoid any issues with employees checks Responded to customer requests via telephone and email. Verified data integrity and accuracy.

Copied, logged and scanned supporting documentation. Education

Administrative Coordinator, 04/2012 to 11/2013

AFC America, Ltd. – Gurnee, IL

Monitored and directed incoming mail and prepared outgoing mail. Answered and directed telephone calls

Corresponded with clients through email, telephone, or postal mail. Answered telephone inquiries from clients, vendors and the public. Aggregated and prepared documentation and reports for office meetings, distribution, and filing. Processed client rebate reconciliation, reporting and check requests. Oversaw inventory and office supply purchases.

Contacted patients regarding unpaid and underpaid accounts to resolve any issues. Receptionist, 06/2011 to 03/2012

Mandujano Trucking Co. – Zion, IL

Received and routed business correspondence to correct department or staff member. Corresponded with clients through email, telephone or postal mail. Kept reception area clean and neat to give visitors a positive impression of the company. Answered telephone inquiries from clients, vendors and the public. Coordinated office inventory by restocking supplies and placing purchase orders. Greeted customers and visitors in-person and via telephone calls. GED: 2011

College of Lake County - Grayslake, IL

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