Manager Front Office

France William Springs

**** ***** ***** **** ***. 4026

Carrollton, Texas 75010

**********@*********.***

Mobile: 213-***-****

Home: 972-***-****

Personal Statement

Manager of operations in the front office in liaises with guest services, sales, reservations, accounting departments to ensure achievement of optimal level of quality hospitality service, and guest satisfaction. Daily duties include: Financial budgets and payroll. Manager on Duty and Lobby Ambassador, resolving customer issues and complaints, and anticipating potential problems by reviewing and monitoring business pace and associates performances, managing the front office supervisors, desk agents, and airline coordinators of essential duties and standards compliance of a convention hotel consisting of over 1354 rooms and suites. Daily verification of employee cash and detailed paper work, including agent’s cash banks and deposits. Responsible for conducting monthly departmental safety trainings to ensure compliance of standards and procedures, conducted employee evaluations, coaching and counseling.

Key Skills

Strong written and verbal communicator

Budgeting and Payroll

Resolving customer issues and complaints

Highly organized

Calm under pressure

Training for departmental standards and procedures

Conducting employee evaluations

Coaching and counseling

Precise and accurate with details

Employment History (Most recent to least recent)

Four Points DFW North

Assistant General Manager November 2016 – July 2018

Providing exceptional on brand service to guests to exceed their expectations when assisting to their needs. Welcoming registering guests upon arrival. Verifying reservations and pertinent information, accept payment for guests, while maintaining a house bank. Handling guest complaints. Overseeing Operations for The Front Office, Housekeeping, Engineering Departments. Multi-tasking and working in fast-paced environment, with strong organizational skills, detail oriented and enjoy interacting with people.

Front Office Manager

The Westin DFW Airport Hotel, Irving, Texas

May 2013 – November 2016

Providing exceptional on brand service to guests to exceed their expectations when assisting to their needs. Welcoming and registering guests upon arrival. Verifying reservations and pertinent information, accept payment for guests, while maintaining a house bank. Handling guest complaints. Multi-tasking and working in a fast-paced environment, with strong organizational skills, detail oriented and enjoy dealing with people.

Assistant Front Office Manager Employer: Kristina Riverola

The Westin Bonaventure Hotel, Los Angeles, California Contact: 213-***-****

2002-2010

Front Office Manager Contact: 310-***-****

The Beverly Hilton, Beverly Hills, California

1997-2002

Shoe Department Manager Store Closed

The Broadway, Century City, California

1995-1997

Store Manager Store Closed

Sam & Libby, Beverly Hills, California

1993-1997

Reservations Manager Hotel Changed Owners

Radisson Bel Air Summit Hotel, Bel Air, California

1990-1993

Reservations Agent, Accounts Receivables/ H.R. Personnel Clerk Hotel Changed Owners

Holiday Inn Hollywood (Now The Renaissance Hotel), Hollywood, California

1987-1990

Education and Training

University of California L.A. Los Angeles, California 1988-1992

Bachelors of English

Radisson Yield Management Huntington Beach, California 1991-1992

On Brand Westin Mgt. Training Los Angeles, California Ongoing Training

Awards and Recognition

Formal Plaque of Recognition Westin Bonaventure 2007

Associate of the Month Westin Bonaventure 2005

Formal Recognition Beverly Hilton 2000

Front Office Team Member of the Month/Beverly Hilton 1998

Employee of the Month Radisson Hotel 1991

Employee of the Month Holiday Inn 1987

Personal Interests

Creative writing/ Published Author/ Developing challenging goals and completing them/ taking on new and different perspectives/ cooking / DJ and Mixer

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