Customer Service Medical Assistant

Patty G. Davis

615-***-****

************@*****.***

EXPERIENCE

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Collection Specialist

Premier Medical Group

• Payment Arrangements/Customer Service

• OB Notifications and Precertification

• Claims Adjudication

11/14-2/16

Collection Coordinator

Patient Financial Services

Northcrest Medical Center

Springfield, TN

• Coordinator Payment Plan

• Customer Service

• Audits of the MAR for missed charges

04/14-11/4

Pre-Certification Coordinator/Outpatient

Northcrest Medical Center

• Implementation of this Program

• Obtain Authorizations for Physicians office for outpatient procedures

• Work with Scheduling to insure proper CPT and ICD-9/10 Codes are authorized

06-04/14

Case Management Coordinator

Northcrest Medical Center

• Maintain Spreadsheets for Clinical Data Collection

• Payroll, Managing all aspects of Case Management

• Coordinate staff Meetings, Prepare Agendas, PowerPoint Presentations

03/01-08/05

Senior Fraud Analyst (CIGNA Healthcare, DME Medicare)

Nashville, TN

• Investigating DME Claims for Fraud Allegations

• Research Physician Records and Supplier Records

• Preparing Cases for Investigation by FBI and OIG

Medical Assistant 1991-to 2000

Pediatric 4 years : Allergy Nurse, Front Desk, Insurance and Billing

Internal Medicine 2 years: OSHA, CLIA and all Nursing Duties

General Practice 4 years: OSHA, CLIA, all Nursing duties, Ordering supplies and vaccines

References upon request

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