Training Front Office

JOCELYNE E. MANALO

Qatar St. Salmiya, Kuwait

+965******** (Kuwait)

************@*****.***

Personal Summary

A highly motivated, adaptable and responsible Hotel & Restaurant Management graduate with 10 years experience in Hospitality industry. A competent Secretary with a friendly personality and plenty of customer service experience, including the ability to communicate to customers clearly and politely. Organized and willing to accept responsibility in meeting deadlines promptly.

“The Regency Hotel” Nov. 2009 - present

Salmiya, Kuwait

Admin Secretary

Assisting the Executive Housekeeper & Housekeeping Management with administrative duties ensuring a smooth operating office.

Communicate, coordinate and update reports interdepartmentally with Executive Office, Front Office, Engineering Office, F&B & other related Department.

Answer phone calls in courteous and timely manner, dispatch and follow up on all guest requests accordingly.

Receiving guest requests or complaints and initiating appropriate follow up to ensure guests are satisfied.

Data entry of Housekeeping Records

Compilation of Banquet Function Prospectus, VIP requirements, Closet inventory from Floor and Public Area.

Preparing and Coordinate the Store Room Requisition in FMC system

Keeping records of incoming and outgoing files.

“Hotel Ponte Fino” Aug.25, 2008- Oct.2009

Gulod Labac, Batangas City, Philippines

Housekeeping Coordinator

Knows Harmony system operation

Handle month end inventory operation

Generate room status reports

Attends to guest needs and special request

ON-THE-JOB TRAINING:

“Asian Cruise Tour with Onboard Training” September 4 -10, 2007

Onboard Costa Allegra – Magsaysay Training Center

International Cruise from Shanghai China to Nagasaki Japan and Cheju Korea with onboard training.

“Hotel Ponte Fino” April 17,2007 - June 6, 2007

Gulod Labac, Batangas City, Phils.

“The Peninsula De Punta Fuego” Jan. 6,2006 – March 2,2006

Brgy. Balaytigue, Nasugbu Batangas

Front Office Department

Housekeeping Department

F&B Department ( Kitchen & Service )

SKILLS & KEY COMPETENCIES

Good communication - written and oral skills

Proficient in Microsoft Office

In depth knowledge of Opera & FMC System

Ability to engage across all levels / cultures.

Having a professional manner with emphasis on hospitality and guest service.

A great team player

Keen to learn and develop new skills.

Able to tactfully resolving guest disputes.

EDUCATIONAL BACKGROUND:

Tertiary : Bachelor of Science in Hotel and Restaurant Management

Lyceum of the Philippines-Batangas

Capitol Site, Batangas City June 2004 – October 2008

Secondary : Saint Bridget College

M.H. Del Pilar St. Batangas City

June 2000 – April 2004

Elementary : Divine Child Academy

Bolbok, Batangas

June 1994 – March 2000

ACHIEVEMENTS:

Food Display Competition - 1st place

CIHM Grand Expo 2005 (HRM Skills Olympics)

Lyceum of the Philippines- Batangas

09 December 2005

Centerpiece and Table skirting Competition – Participant

Summer Cocktail Festival

May 2005

International Dessert – participant

CIHM Grand Expo 2006 (HRM Skills Olympics)

Lyceum of the Philippines- Batangas

04 December 2006

Dean’s Lister

1st Semester S.Y 2005-2006

Lyceum of the Philippines- Batangas

10 December 2005

Training and Seminars Attended:

BASIC SAFETY TRAINING

Personal Survival Techniques, Fire Prevention and Fire Fighting,

Elementary First Aid, Personal Safety and Social Responsibility

The Maritime Training Center of the Philippines

April 21-30, 2008

HOTEL & RESTAURANT FAMILIARIZATION:

Hotel Ponte Fino November 24, 2004

Gulod Labac, Batangas City, Phils.

Shakey’s (Orientation in Pizza Making) February 21, 2005

Batangas City, Philippines

ORGANIZATION/GROUP AFFILIATIONS:

Future Hotelier and Restaurateur Association (FHARA)

College of International Hospitality Management

(Lyceum of the Philippines- Batangas)

Vice President Internal 2006 – 2007

Executive Secretary 2005 – 2006

1st year Coordinator 2004 – 2005

REFERENCES:

Ms. Kathleen Knight

Former Executive Housekeeper

The Regency Hotel - Kuwait

Mr. Moideen Kunhi

Former Asst. Exec. Housekeeper

The Regency Hotel - Kuwait

Ms. Etchie Martin

Former Training & Talent Manager

The Regency Hotel - Kuwait

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Ms. Jocelyne E. Manalo

Contact this candidate