Janet Didier

*** *. ****** ******

Hartford, WI *3027

ac6b48@r.postjobfree.com

262-***-****

INTRODUCTION

I am a professional qualified hospitality manager with twenty-five years of visible achievements in the food service / hospitality industry. I have demonstrated strong leadership skills throughout my employment history dealing with customers, associates, and vendors. I am friendly and have an outgoing personality with strong verbal and written communications skills. I am interested in employment as a receptionist/ secretary/administrative assistant. I am looking to find a job that doesn't involve cooking.

WORK HISTORY

Holy Hill Café 1525 Carmel Road, Hubertus, WI 52033 Manager of Operations. (July 2012 to September2017) Highly organized with a solid background in data entry, schedule management and event planning. Hard-working, multi-tasking management skills with outstanding telephone, scheduling and documentation skills. Reliable competent professional woman offering excellent communication and intermediate computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Detail-oriented with expertise in problem solving and managing daily office functions. Thrives in fast-paced, high-volume work environments. Experienced Manager with a strength in managing multiple projects simultaneously and fostering a cohesive staff. Customer-oriented Point of Sale (POS) system operation. Quick learner. Organized multi-tasker. Friendly and helpful. Valid Wisconsin driver's license. Fast and efficient service worker. Dedicated team player. Data management familiarity Project coordination Hiring and recruitment knowledge. Team leadership. Process improvements Proactive mindset. Persuasive communication style. Works well under pressure. Maintains confidentiality. Independent worker. Efficient, accurate, and detailed professional. Articulate and well-spoken. Flexible Proofreading. Filing and data archiving. Hire, train and guide employees in delivering excellent customer service. Assign rules and responsibilities to employees for operational effectiveness. Develop action plans for the team to meet operational and organizational objectives. Adhere to employee wage and hourly laws. Ensure that cafe is maintained according to sanitation and cleaning standards. Obtain customer feedback and make appropriate business developments or changes to meet customer needs. Monitor and manage store staffs by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve operational performance. Identify and address issues in store performance. Develop strategic and operational plans for managing execution and measuring results of store. Schedule regular meetings to discuss about business development opportunities and any issues. Make schedules and assign duties for each employee. Manage all aspects of the daily running of the Café including some food preparation, restocking and delivery of goods to the café ensuring its smooth running and proper administration. Create Excel workbooks for profit/loss accounting, invoice recording, cost analysis, ordering, etc. Create Word signage for upcoming events. Communicate clearly with all employees to ensure effective store operations. Maintain store environment clean, safe and inviting for customers. Hickmann & Hickmann Law Office 2125 W. Washington, West Bend, WI 53095 Administrative Assistant (June 2008 to July 2010)

Answer and direct phone calls. Organize and schedule appointments. Plan meetings and take detailed minutes. Write and distribute email, correspondence memos, letters, faxes and forms. Develop and maintain a filing system. Update and maintain office policies and procedures. Order office supplies and research new deals and suppliers. Maintain contact lists. Submit and reconcile expense reports. Provide general support to visitors. Act as the point of contact for internal and external clients. Liaise with executive and senior administrative assistants to handle requests and queries from senior managers. Prepare, maintain and track all types of records concerning clients. Make background checks. Maintain client confidentiality. Word, Excel, PowerPoint acquainted. Reliable, presentable, organized and multi- tasking. Cleans kitchen before and after shift.

Washington Heights Independent Living 525 N. Main Street, Hartford, WI 53027 Cook (July 2008 to January 2010)

Planned menu, adhered to all dietary standards. Operated and maintained all equipment. Ordering, and taking delivery. Prepare and cooked food for patients, employees and visitors. Monitored food service for nutritional, safety, sanitation and quality standards. Researched food and beverage costs and implementing cost control and waste management procedures. Pick n Save 1719 S. Main Street, West Bend, WI 53095 Deli Manager (September 2001 to July 2008)

Provided leadership in the Deli Department by directing and managing all associates activities, including their training. Ordered product and supplies for the deli. Implemented merchandising initiatives that promoted sales while meeting customer requirements and maximizing profits. Supervised all associates in the Deli Department. Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled customer concerns and complaints. Demonstrated integrity and honesty while interacting with customers, team members and managers. Maintained high standards of customer service during high-volume, fast-paced operations. Built loyal clientele through friendly interactions and consistent appreciation. Cross-trained and coordinated scheduling with team members to ensure seamless service. Verified that prepared food met all standards for quality and quantity. Followed food safety procedures according to company policies and health and sanitation regulation Strictly followed all cash, security, inventory and labor policies and procedures. Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk. Reported to each shift on time and ready to work. Diligently restocked work stations and display cases. Immediately informed supervisors if equipment was not functioning properly, Rewarded and recognized employees and delegated their work assignments to most effectively utilize their talents and abilities while maximizing profits for the department. Trained employees on all aspects of the job. EDUCATION

Associates in Medical Health Administration University of Phoenix SKILLS

Microsoft word, PowerPoint, Excel

(20+ years), Proven management and organizational skills - with thoroughness and attention to detail. Proven leadership and ability to work on own initiative without supervision. Able to develop good work relationships, enjoy meeting and working with people at all levels and from diverse walks of life. Energy and persistence to see tasks through to successful completion and able to work additional hours when necessary.

Pleasant personality with a sense of humor and the ability to establish a rapport with a wide cross section of society. I am reliable, organized, and efficient. I have a reliable vehicle and a good work ethic. REFERENCES

William Hickmann 262-***-**** ac6b48@r.postjobfree.com

Lorraine Hefter 262-***-**** ac6b48@r.postjobfree.com Kathy Ramsey 931-***-**** www.intellipute.com