Manager Service

Objective

To obtain a long term Senior Manager Position within the Hospitality Market that will utilize my 30 plus years of experience and leadership. To work in an environment that values team work, open communication, high service standards and hard work.

Experience

ZMZLM, LLC. Naples, FL. July 2017-Current

nPromoted to General Manager at HobNob Kitchen and Bar (July 2017-Current)

nPromoted to General Manager at Midtown Kitchen and Bar (September 2017-July 2017)

nBartender (May 2017-September 2017)

General Manager of lively 5th Avenue South Restaurant. Responsible for hiring, training, retention/supervision of FOH Staff. Over sees the beverage program including ordering, inventory and vendor relations. Payroll and Insurance Management and Navigation.

Highlights: Decreased Beverage cost by 20% in one year. Mainstreamed payroll procedure. Consulted on updates for Social Media including Facebook, Webpage and Restaurant Review sites. Increased private events significantly through networking with local business, hotels and social clubs.

Savor SMG Fort Lauderdale, FL May 2016-July2017

nFood & Beverage Manager

Banquent Supervisor for all eents at the Broward Country Convention Center. Shecduled, Trained and managed all FOH staff for trade shows and corporate and social events. Collaborated with sales, operations and culinary teams to ensure well -planned events and ensure positive customer experience. Assisted in the management of both bar and retail stands in the facility

Highlights: Implemented a superior training program for the FOH staff which included a more professional and uniformed service presentation. Created a more effective team structure based on individual talents and skills. Computerized and streamlined all staffing and management procedures.

Thomas Preti Caterers, Acquolina LLC New York, NY January 2012-July 2015

nEvent Manager

Managed high profile events and consulted with top off premises Caterers/Event Producers in New York City. Hired, trained and managed profession staff for events. Collaborated with Kitchen Staff, Vendors and Clients ensuring the highest level of service. Managed beverage inventories. Determined service style, room layout and labor for each event.

Highlights: Managed high profile events for CNN, FETT, IIDA, New York Public Library and several events on Ellis Island. Created a platform to ensure complex events were compartmentalized more effectively to reduce cost while maintaing customer satisfaction.

Union Square Events: New York, N Y December 2006-December 2011

nEvent Manager

Managed high profile events for Danny Meyers Catering Division and was promoted to Service Director in October 2010. Worked with Sales, Kitchen and Vendors in creating memorable events from small groups to large corporate parties. Determined room layouts, food service needs, beverage quantities, rentals and staffing needs. Managed and trained all FOH staff. Coordinated with Executive Chef in planning food quanities, kitchen layouts ad event timing.

Highlights: Actualized training classes for all wait staff and implementing staff guideline/manual that aligned with Danny Meyers “Enlightened Hospitality” philosophy.

The Catering Company: New York NY: Trade Show Service Manager May 1997-Decmeber 2006

Aquamarine: New York NY: Bar Manager May 1993-May 1997

Little Campus Bar: Annapolis, MD: Bartender May 1993-May 1996

Marriot Hotel: Marco Island, FL: Bartender October 1992-May 1993

Education

University of North Carolina, Chapel Hill Chemistry 1981-1985

Anne Arundel Community College, Annapolis MD Accounting 1994-1995

Training for Intervention Procedures (TIPS) Since 2008

Florida Food Protection Manager Certificate: September 2015 #12812320

Skills

Excel, Word, Quick Books, CPR Certified, POS Systems: Soft Touch and Squirll

References upon request.

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