Administrative Assistant Office

* *. *******

Rebecca E. Markham

*** *. **** ****** ****, Lot 45 • Mesa, AZ 85210 • 661/378-0190 cell ********@*****.***

SUMMARY OF QUALIFICATIONS

Highly dedicated professional with the heart and spirit of serving the public and over 30 years of exceeding customer service satisfaction and loyalty as an administrative assistant experienced in the energy, educational and health industries. I possess superb interpersonal and presentation skills with a commitment to safety philosophy and take great pride in my ability to effectively communicate within all levels of organization, both oral and written. My goal is to continue to expand my skills by securing a challenging position offering the opportunity for professional growth in an industry that will capitalize on my strong desire to contribute and build success in a rewarding and innovate team environment. TECHNICAL SKILLS

MS Office Suite (Access, Excel, OneNote, Outlook, PowerPoint, Word), WebEx, 10-key by touch, Energy Components Software, LOWIS, SharePoint, SAP Financial System, Photoshop, Publisher, Acrobat, Visio, Word Perfect, Banner, Dymo Label Writer

PROFESSIONAL EXPERIENCE

BANNER ALZHEIMER’S INSTITUTE, Phoenix, AZ March 2018 to July 2018 Administrative Assistant Sr.

• Supported the CEO, Corporate Senior Leadership Team members, a senior director and facility senior leadership teams by providing clerical and administrative service and assistance requiring the use of judgment and discretion on a periodic basis. o Coordinated, handled and completed recurring projects and one-time projects as directed by supervisor.

o Maintained supervisor’s calendar, regularly arranging meetings, conferences, and appointments. Arranged hotel and travel accommodations for frequent, extended trips. o Handled a wide variety of situations and conflicts involving the clerical and administrative function of the office, which often cannot be brought to the attention of the executive. This includes summarizing the content of incoming materials, specially gathered information, or meetings to assist supervisor; coordinating the new information are relayed to the appropriate staff member.

CHEVRON, McKittrick, CA. May 2007 to Jan 2018

Administrative Assistant/Technical Team

• Provided Administrative support to the Supervisor of the Technical Team in McKittrick, California, with 50+ team members.

o Validated and updated team vacation schedule and supervisor direct report timesheet verification.

o Performed ergonomic evaluations on employees (Qualified Workstation Evaluator). o Coordinated travel logistics utilizing in-house travel agency by preparing detailed itineraries and provide background information for meetings and trips when necessary. o Document handling and record keeping including: general/technical filing, photocopying, collation, logs, report binders, etc.

o Assisted team with procurement of office supplies, business cards, corporate credit cards, cell phones, security cards, IT equipment and services. 2 R. Markham

o Assisting with duties of handling confidential data and scribing at meetings and report on required action items.

o Scheduled and coordinated logistics for meetings, activities and functions that include arrangement of conference rooms and audio-visual requirements, sending meeting invites and ordering of catering.

o Saved the company hundreds of thousands of dollars in budget errors. Download and review monthly G&A reports utilizing Business Warehouse functions and capabilities with the focus of tracking costs with area Financial Analyst. o Maintained supervisor’s calendar by scheduling various appointments, team meetings, parties, etc.

o Maintained departmental information, which includes distribution/phone/address/vendor lists, vacation schedule, and training compliance. o Assisted in managing the Technical Team web pages.

• Mentored newer area administrative assistants.

• Volunteered time to assist other departments with the assistance of: o Data entry into LOWIS (Life of Oil Well Information Service) database for administrative assistants and technologists

• Created excel databases/spreadsheets

o Maintained the updating of the area facility phone lists, which are used for floor warden manuals & emergency orange cabinets.

o Maintained various team spreadsheets

o Created and maintained team roster/org chart and to check for employee accuracy

• Coordinated office workstations for on boarding/exiting/moves of employees o Mobilized the coordination of: workstation set-ups and inter-office moves within the area for employees and interns

o Organized summer intern arrivals/departures with an average of 10 per year CSU, BAKERSFIELD, Bakersfield, CA 8/1998 -05/2007

Department Secretary/School of Education, Teacher Education Department

• Provided clerical support for over 20 full-time faculty and over 15 part-time adjunct lecturers by preparation, duplicating and assembly of course materials, exams and mid-terms as well as typing articles, vitae, correspondence, syllabi’s.

• Typed memos, letters and emails to faculty and students.

• Interpreted and applied a variety of computer software, hardware and office equipment manuals.

• Usage of Mainframe and network applications and software including PeopleSoft, Banner, FirstClass email system and MS programs.

• Initiated, organized and oversaw department procedures related to faculty recruitment, hiring, evaluation, advertisement and travel. Ensure faculty compliance with Department and University policies and procedures.

• Assisted Department Chair with creation of letters and documents such as confidential reports, departmental voting procedures, meeting agendas and student issues.

• Monitored class enrollments and advise Chair and Directors of unmet student needs, low enrollment classes and other departmental related issues.

• Addressed common problems within the department and use judgment to utilize functional alternative solutions.

• Aided and coordinated on various confidential and sensitive interpersonal departmental assignments. Provided introduction on department procedures and policies to new Chairs and program directors.

• Participated in regular meetings with three program directors, Department Chair and two graduate coordinators to determine new projects and monitoring those in progress as well as scribe minutes for five departments.

3 R. Markham

• Identified and helped resolve a wide variety of enrollment and scheduling problems and concerns for five departmental programs

• Designed and updated departmental web page.

• Assisted approximately five to twenty students per day with grades, scheduling conflicts, signatures, syllabi, holds, independent study forms, transcripts and problems with registration.

• Assisted all program directors with their program course schedules, entering courses into computer and making all adjustments in assignments, number of units, and course subtext.

• Checked for accuracy of departmental courses in Banner and established course waiting lists.

• Interacted with evaluators and student teaching placement coordinators.

• Processed, recorded, and submitted grade changes and maintain database for professors.

• Assisted new faculty with start-up funds, new and continuing faculty with various grants, and the chair and department committees with their spending decisions.

• Processed faculty mileage claims and plan and book hotel, flight and conferences.

• Research, Reports and Data management.

• Designed, created and manipulated spreadsheets/database for general and confidential department data on Excel and MS Word.

• Researched and compiled data for completion of faculty, student and program reports requested by Department Chair, Coordinators, Directors and faculty.

• Researched and presented historical expenditure data for special reports for department and university entities such as procurement and accounting.

• Evaluated office supply inventory and order supplies as needed.

• Helped prepare documents for California Commission on Teacher Credentialing for accreditation.

• Created and tabulated departmental ballots.

• Entered schedules into Banner for five departments including the Antelope Valley Campus.

• Coordinated, advised, ordered catering, designed, printed and sent parking permits, transcribed, formulate type and procedure copies of minutes and schedules for off-campus people for two advisory meetings each quarter.

• Volunteered at the School of Education Commencement each year and reading at elementary school classrooms.

LIONEL L. RAMOS, CO., Bakersfield, CA 3/1997 – 8/1998 PT Secretary/Insurance Claims Adjustor

• Secretary for an independent insurance claims adjustor in the downtown area.

• Typed from Dictaphone legal transcriptions.

• Processed and typed legal documents, letters and memos to clients, lawyers and insurance companies.

• Processed billing and itemized statements

• Answered telephone and processed calls daily and received information over phone or fax regarding new insurance claims and responsible for preparing new insurance claim files. DOCTOR’S HOSPITAL, Columbus, OH 8/1995 – 7/1996

Secretary/Medical Staff Office

• Provided secretarial support to the Medical Staff Office and all Department meetings.

• Arranged meeting rooms and catering for 17 hospital departments.

• Typed agendas and copy information for 17 departments then prepared and transcribed all the meeting minutes.

• Responsible for maintaining logs of meetings, dates and notes received for department meetings.

• Assisted Credentials Assistant in processing verification requests from health care providers, hospital and other facilities.

• Assisted in answering phones and appropriately processed calls daily. 4 R. Markham

VALLEY CHILDREN’S HOSPITAL, Fresno, CA 9/1992 – 9/1994 Department Secretary/Trauma Department

• Performed clerical and receptionist services for the Trauma and Nursing Education Departments.

• Department typing, proofreading, editing of written materials and maintained accurate and complete filing system for the department and revised lectures/course syllabi.

• Responsible for accurate desk calendar and scheduled appointments, conferences and meetings.

• Arranged for travel and lodging accommodations for faculty.

• Recorded and transcribed minutes at meetings.

• Maintained current contents of all departmental and inter-departmental manuals.

• Organized trauma slide library and stocked and maintained contents of office supply area.

• Received, processed and distributed mail for Trauma and Nursing Education Departments.

• Assisted with special departmental projects.

RENBERG INSURANCE SERVICES, Fresno, CA 8/1983 – 8/1991 Administrative Assistant

• Performed a wide variety of complex and misc. secretarial duties.

• Interviewed phone callers on routine matters in the office and furnished desired insurance benefit information.

• Arranged appointments, meetings and kept supervisor calendar up to date.

• Routed correspondence to supervisor.

• Maintained files, master files, records and schedules.

• Prepared periodic reports and schedules, which involve searching out data from various sources.

• Compiled data and organized into meaningful format and handled bulk marketing mailings.

• Operated personal computer and Dictaphone.

QUALIFICATIONS

• Experienced in all facets of office work and a person who is a multi-tasker as well as capable of handling a great deal of responsibility in a fast-paced working environment.

• Detail orientated with strong organizational and planning abilities.

• Competent enough to work independently.

• Capable enough to research and implement solutions of administrative issues for supervisor and fellow co-workers.

• Able to manage special projects and coordinate initiatives as assigned.

• Proven ability to discern between routine matters and those requiring immediate prioritizing actions.

• Able to manage services and support to supervisor and staff, including office space, materials and supplies, meeting planning and logistics, travel, training, etc. Familiar with document control, managing a calendar, time reporting.

• Communicates concisely and clearly and able to handle communications in a tactful and diplomatic manner.

• Team player who believes in effectively exceeding customer needs by building productive relationships, and taking responsibility for customer satisfaction and loyalty.

• Over 30+ years’ experience in the secretarial field. EDUCATION

Clovis High School, Clovis, CA

Fresno City College, Fresno, CA

Contact this candidate